Member Service Representative and Claims Resume Tampa, FL - Hire IT People

SUMMARY

Twelve years sales related experience with consistently increasing responsibilities in problem resolution, system troubleshooting, managerial experience, and quality assurance.

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

Account Manager

Responsibilities:

Conducted employee interviews and hiring processes.
Solicited businesses for advertising, cold calling and established customers through existing relationships.
Conducted ongoing sales meetings with staff and clients to assure that sales revenue, quality and objectives were being met.
Assisted in developing and implementing new sales programs.
Cold calling and generating new customers.
Managed accounts and set appointments.

Confidential, Tampa, FL

Route Sales Representative

Responsibilities:

Increased sales and revenue in a new territory.
Effectively serviced all routed customers and increased their sales.
Using highly developed interaction skills and demonstrated a commitment to provide exceptional customer service.
Developed and maintained client relationships through weekly interactions.
Managed to deliver all accounts safely with no accidents.
Performed quality customer service and delivered professional salesmanship.

Confidential, Tampa, FL

Sales Representative

Responsibilities:

Successfully built relationships, gained commitments and conducted business to business sales.
Achieved excellent time management skills to perform high quality work on time.
Handled appointments, scheduled estimates, and drove business with cold calling sales.
Explained installation process and unit features to customers.
Serving customers daily, accelerating response times, and improved product awareness.
Used team building skills to teach professionalism and to enhance work environment.

Confidential, Tampa, FL

Member Service Representative and Claims

Responsibilities:

Built relationships with members and helped the progression of mediation.
Developed time management skills to meet hard deadlines in the insurance industry.
Managed accounts and files using word and excel spreadsheets.
Serving members daily, consistent processing, accelerated response times, and improved usability.
Consistently exceeded company goals as a team player to dramatically increase recovery and decrease expenses for the members.

Confidential, Tampa, FL

Customer Support Analyst

Responsibilities:

Served as a second level of support for both Wireline and Wireless service providers to resolve issues within the Wireless Local Number Portability (WLNP).
Resolved fallout work cases within the Fallout Manager system by gathering and analyzing data.
Finalized fallout work flow cases within commitment time periods.
Escalated and resolved all system and program problems associated with job requests.
Developed and maintained customer relationships.
Achieved all departmental and company metrics consistently.

Confidential, Tampa, FL

Account Manager and Human Resource

Responsibilities:

Managed sales representatives, delegated their territories, and work responsibilities.
Responsible for residential and commercial cleaning of upholstery, tile and carpet.
Purchased all products and managed loss prevention of all company products.
Promoted and generated new sales.
Handled bill invoicing.
Enhanced customer satisfaction by providing high quality service.
Received inbound and outbound customer calls.

Confidential, Brandon, FL

Sales Specialist and Team Lead

Responsibilities:

Served as a Sales Team Lead for the lumber department.
Managed Sales staff and workloads.
Enhanced customer satisfaction by providing well - trained and knowledgeable employees.
Assisted team members with cross-training efforts.
Created new customer orders, tracked and closed them.
Performed inventory and loss prevention reports.