Network Administrator Resume Sahuarita, Arizona - Hire IT People

WORK EXPERIENCE

Confidential, Tucson, AZ
IT Analyst II, Sept. 2008-Present

Ability to maintain and repair wiring, patch panel connections and other peripheral equipment as required
Assisted the customer in resolving highly complex technical problems on a primary account by providing guidance regarding software and hardware problems.
HP and Unisys printers, configuration and installation to systems as a peripheral as well as installing personal computers to the LAN, or personal computers/terminals through the Gateway to the mainframe
Restore files from last backup on the LAN system and complete daily back-up and electronic offsite storage procedure for both the LAN and mainframe.
Back-up of all computer systems including NT Network, Pro-E Network, Unix-Catia system and Unisys and restore/Delete portions of back-ups on the LAN and CAD/CAM systems
Assist departments with problem resolution by suggesting possible hardware or software solutions.
Install, upgrade and monitor anti-virus software protection system.

Confidential, Tucson, AZ
Help Desk Technician Sr. Associate, Jan. 2008-June 2008

Answered help desk telephones for account(s) and responds to complex customer inquiries to ensure customer needs are met.
Assisted the customer in resolving highly complex technical problems on a primary account by providing guidance regarding software and hardware problems.
Oversee follow-ups with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
Logged and track inquiries using a problem management database and maintains history records and related problem documentation.
Identified, evaluate, and prioritize customer problems and complaints to ensure that inquiries are successfully resolved.
Recommend changes to policies and procedure to streamline operations.
Analyzed and evaluate inquiry/problem reports and makes recommendations to reduce help desk call rates.
Provided leadership and work guidance to less experienced personnel.

Confidential, Tucson, AZ
Technical Support Specialist, Aug. 2007-Dec. 2007

PC and network support & troubleshooting, telephony support and troubleshooting, and project management.
Work with internal / external support lines to troubleshoot and resolve call center issues/outages.
Communication with customers, sales representation, and outside support vendors regarding technical project endeavors impacting the Tucson center as well as RMS Remote office
Building and maintaining several file and printer servers
Strong working knowledge of PC and Network platforms. (I.E. installation, troubleshooting, maintenance skills with PC workstation (Windows XP & 2000) and LAN environments.)
Experience troubleshooting Windows 2000/2003 server environment.

Confidential, Kendleton, TX
Network Administrator, Aug. 2004-May 2007

Maintained 100 or more personal computers on a client server
Managed System and Repair while troubleshooting on different PCs
Developed a knowledge of strong troubleshooting issues on Windows 2000, XP, 2003 systems
Assigned and secured passwords/rights to user accounts within the Active Directory
Trained the staff and administration of Kendleton ISD on various software to interact with students
Make sure that the DNS is properly function well within the school district

Computer/PE Teacher Aug. 2004- May2007

Enhanced the learning capacity of young children in today's technology
Teaching the fundamentals of computers and how they function.
Implemented education in computer software.( Internet, Successmaker, Class IEP, Educational Games)
Teaching students the fundamental and rules of several sports ( football, baseball, soccer and volleyball)

Confidential, Prairie View, TX
Computer Technician, Aug. 2000-May 2004

Built and rebuilt computers within a LAN/WAN environment
Installed various types of software and applications (Office XP, Altiris, Terminal Server, Norton Anti-virus, Office XP and Adobe applications, Veritas Backup, Active Directory.)
Configured the network and installed a client/server
Implemented a TCP/IP Windows 2000 Domain Assisted end user with troubleshooting
Led training seminars concerning the building and rebuilding of workstations

EDUCATION

BBA in Management Information Systems