SUMMARY:

• 9+ years of experience as Windows/VMware Administrator, Desktop and Customer/End user support.
• Exceptional skills in Win2K/Win2K3/Win2K8 and Windows 2012 networks with very strong experience in Active Directory and TCP/IP Protocol Family.
• Experience working on IBM P/E series, IBM XSeries 346, 3650, 3650m2/m3, HP and Dell PowerEdge hardware.
• Experienced in configuring DNS, DHCP, WINS and Active Directory Services in Windows based server environments.
• Maintaining the File Server and Print Server and cloning the desktops on network in Windows Environment.
• Excellent skills in Virus updates, Security updates and Service Pack updates.
• Knowledge of ITIL process and enforcer of best practices.
• Outstanding skills in supporting users over phone as well as using Remote Support Tools such as VNC, Windows Remote Desktop, WebEx, DS View and ILO to connect to the servers.
• Deployment of applications using Altiris deployment console.
• Installing and Managing vSphere 4.0/4.1/5.0/5.1 and 5.5
• Installing and Managing ESXi 4.1/5.0/5.1 and 5.5
• Strong technical working knowledge on HA, DRS, vMotion, sDRS, Snapshots, vSwitch creations and Port groups
• Patching ESXi 4.1/5.0/5.1 and 5.5 with Update Manager
• Strong technical knowledge and expertise with EMC VMAX, Clariion, NAS, FC, NetApp and SAN storage migrations.
• Keeping the software up-to-date applying patches when needed and recommended by Microsoft.
• Installed and configured IIS 5.0/6.0/7.0 Web services and Cluster services.
• Involved in Exchange server configuration and administration with experience in Exchange Virtual server creation on Windows Server Cluster.
• Implementation and administration of Windows Server Clustering (WSFC); 2003, 2008, 2008R2 and 2012.
• Experience in deploying Microsoft Windows server patches using System Center Configuration Manager (SCCM).
• Considerable hands-on experience with Server/PC hardware integration, Network Monitoring, Troubleshooting, Switches, Routers, Firewalls and VPN.
• Significant experience in identifying, analyzing and troubleshooting technical service requests.
• Proficient experience in installation/administration of VMWare ESX servers and Workstations.
• Building Cluster environment for High Available Applications.
• Worked on Change Management, request management and Incident tickets using Remedy/Clarifi ticketing tools.
• NetBIOS, RIS, Storage Area Networks, Citrix, Network Attached Storage, RAS and RRAS, and other networking protocols / services and FTP Servers.
• Involved in managing backup and restoration of Exchange and Active Directory server databases with VERITAS and TSM Backups.
• Installation and Configuration of Citrix MetaFrame Presentation Server 3.0/4.0.
• Administration of Citrix MetaFrame Presentation Servers.
• Creating test environments in Citrix and VMware for Production Team to test their applications.
• Worked on on-call production support 24x7.
• Monitoring virtualized environments using VCOPs, VEEAM

Technical Skills:

Languages: C, C++,C#, VB.NET, VB, VB Script, PL/SQL, T-SQL

Operating Systems: DOS, Windows 2000 Server, Windows 2003 Server, Windows NT 4 Server and Workstation, Windows XP, Windows Vista & 7 (Professional and Home), Red Hat Linux 9.

Web Technologies: HTML, DHTML, XML, IIS

Terminal Application Servers: Citrix Metaframe XP/ 3.0/ 4.0/ 4.5/5.0/6.0

VMware: ESX 3.0/3.5/4/0/4.1/5.0 , VI client 2.0/3.0/4.x/5.x, Veeam FastSCP, Putty, VMconverter

Databases: SQL Server 2000/2005/2008 , Oracle8i,9i,10g, MS-Access, My SQL

Hardware: Compaq, HP, IBM, Dell Servers, Routers, Switches

Network Technologies: Ethernet, WLAN, ISDN. Internet connectivity. WWW, mail, FTP, SFTP administration, Configure Firewalls. Net Commands, Creating Batch files – scripts.

Remote: Windows Remote Desktop, Dataset’s Remote Control, VNC, Citrix GotoMyPC, LogMeIn.

Internet/Web Servers: Microsoft IIS 5/6/7

PROFESSIONAL EXPERIENCE:

Confidential, TX

Sr. Windows Administrator

Responsibilities:

• 24x7 multi-geographic Third Level Technical Support (for all Intel based Windows 2000/20003/2008 HP/Dell/IBM 2500+ servers) over the phone, in person, or via e-mail and using Ticketing System (Remedy), handling each with professionalism and timeliness.
• Responsible for third-level support for all server related issues.
• Participated in complete system builds, upgrades, migrations, code deployments and patch management.
• Installing and maintaining ESX/ESXi 4.0, 4.1, 5.0, 5.1 and 5.5 on Physical Servers
• Used tools like Zerto, Platespin power convent to work on ESX Environment for the P2V
• Supporting and Maintaining VMware View and VDI environment
• Administered change management related to server upgrades and software installation.
• Prepared and maintained documentation of technologies, standards and procedures.
• Configured Server Core; configured networking; security and system settings on Server Core.
• Added and removed server roles and features; configured AD Domain Services roles; configured network.
• Infrastructure roles; configured file and print services; configured IIS7 on Server Core.
• Added backup features and used unattend.xml files to automate Windows Server 2008 setup.
• Upgrade and migrating Windows 2000 and 2003 servers to Windows 2008 R2 or 2012
• Automation of Regular tasks using Batch / Power shell scripts.
• Setting up new environments for new applications, existing applications
• Managed software and configuration changes on Test and Production environments
• Resolved all trading issues by coordinating with clients, dealers and internal units.
• Maintaining the applications within in the scope Of SOX Compliance and audit
• Configuring a Web Server to Serve Content
• Add a Web Site ,Adding a Virtual Directory, Adding an Application
• Configuring Request Processing for a Web Server
• Configuring HTTP Settings, Edit a Custom HTTP Error Response.
• Configure the Information to Display in a Directory Listing in IIS 7.0
• Add an IIS Manager User Account
• Create a Tracing Rule for Failed Requests
• Configuring SMTP E-mail in IIS 7
• Monitoring IIS health through SCOM 2012 MP.
• Support 5 SCOM Environments with total number of agents over 3500 Server
• Configuring, Installing and maintaining System Center Operation Manager 2007 and System Center Operation Manager 2012 Environments and SCOM Agents installation
• Configure SCOM Management Packs for: Windows Server Operating System; Exchange Server; SQL Server; ESX Networks
• Create PowerShell scripts for SCOM to expand the functionality by enabling tags on alerts based on Alert Object Name. The alerts are being sent to different groups based on this tags.
• Create Custom SLA Reports that includes downtimes periods and maintenance periods Windows: Administrating and Troubleshooting Windows Server 2003 and 2008
• Administrating and Troubleshooting Windows Server Active Directory Infrastructure Debugging performance issue up gradation projects from SCOM 2007 to SCOM 2012
• Co-ordination with Microsoft support team.

Confidential, Cincinnati, OH

Sr. System Administrator

Responsibilities:

• Worked in Dell Engineering Team handling 600+ servers
• Installing and Configuring Windows 2000/2003/2008 Servers Configured TCP/IP Settings, DNS, WINS on Windows 2003 and 2008 Servers.
• Disabled Logon on particular Citrix Servers in a farm Using Access Management Console to restrict access.
• Responsible for troubleshooting HA and DRS issues in VMware environment.
• Worked with VMware and Microsoft premier support to determine issue root cause.
• Enabled Terminal Server Option on a list of 100+ Windows 2003 and 2008 Standard Editions.
• Configuring, monitoring, and troubleshooting iSCSI, CIFS, and NFS storage on an EMC Celerra NS20.
• Performing tests on servers before go-live to verify they are consistent with existing server standard.
• Created Domain Groups in Active Directory and assigned authorized users. Added those groups to the Folders and assigned read, write and modify permissions.
• Creating and managing virtual machine clones, templates and snapshots.
• Support weekend maintenance activity and provide real-time application support to eliminate or avoid customer impact.
• Migrated from EMC Storage to CML
• Changed Process Accounts username and password on 159 Windows Production Servers
• Leading team members in incident investigation and resolution.
• Created Roaming and Mandatory Profile for the user accounts in order to resolve profile issues for the users.
• Actively worked in a 24/7 On Call Support Using BMC Remedy Ticketing System.
• As part of the troubleshooting Process, Disjoined and Rejoined the Production Servers.
• Increased the Page File on production Servers to cope up with the load on the server.
• Wrote up weekly status reports based on Windows Server Event Log’s, Perfmon performance counters, Storage capacity’s and Backup’s.
• Researched and created documentation regarding new implementation procedures, problem investigations and resolutions.
• Implementing Disaster Recovery plan using VMware s SRM and Double-Take.
• Mapping and Unmapping all the drives from server to the source server
• Configuring new storage for VMware hosts, Windows SQL Server clusters and stand alone hosts.
• Deleted the Log files on the Servers to handle Out of Disk Related Issues.
• Created Home Folders for the User Accounts in Active Director
• Working in EMC Storage Environment
• Moved Home Folders from One Server to Another Server using Robocop.
• Created directory file shares and associated permissions, new users and security groups

Environment: Windows 2000/2003/2008 , 2008R2. VMware vSphere Client 4.1 5.0 and 5.5, Microsoft System Center Operations Manager 2007, Lotus Same time, Microsoft Outlook, Remote Assistance, Active Directory, Windows Server Failover Clustering,

Confidential, Arlington TX

Sr. Windows Administrator

• Worked in Atos Global Engineering team handling 1200+ servers.
• Responding to incidents/server tickets and resolving the issues using the SLA guidelines.
• Involved in design, implementation, and maintenance of current large scale physical and virtual consolidated infrastructures as well as with the design, test and implementation of future technologies within virtual environment.
• Installation, Configuration and administration of Windows 2003 and 2008 operating Systems on HP Blade Servers.
• Configured TCP/IP Settings, DNS, WINS on Windows 2003/2008 Servers.
• Led Physical-to-Virtual (P2V) and Virtual-to-Virtual (V2V) migrations of Windows NT, 2000 & 2003 Servers.
• Used tools like Platespin power convent to work on ESX Environment for the P2V.
• Deployed Microsoft Windows OS Patches released by Microsoft on all Servers using System Center Configuration Manager (SCCM).
• Configuring Remote Logins using DS View, ILO and RDP.
• Working with NETIQ/Site Scope alert monitoring tool for alert management.
• Experience in running EMC grabs and analyzing the reports for Windows and VMWare Servers.
• Integrate packages and software deployments into SCCM distributions thought the organizations.
• Installing and configure the SCCM client on servers.
• Experience configuring IBM Blade Center Advance Management Module (AMM) and the Blade Center Open Fabric Manager (BOFM).
• Setup and maintain user accounts in FTP servers.
• Performed ESX Hosts and Virtual Machine migrations between Development, Integration, and Production environments and across Datacenters.
• Installation, configuration and administration of IBM Blade Centers.
• Involved in Troubleshooting ESX host issues with VMware.
• Configuring HBA, Installing HBA drivers and other HBA Management software such as Sansurfer and HBAnyware
• Installing the Security Patches through VMware vCenter protect.
• Supported Windows servers when storage team is migrating storage from Clariion to VMAX migration.
• Worked on Active Directory, Domain Controllers, DNS, DHCP, WINS, TCP/IP, IPsec, DFS, FRS, VPN, NetBIOS, RIS, Storage Area Networks, Citrix, Network Attached Storage, RAS and RRAS, and other networking protocols/services and FTP Servers.
• Worked on administration of McAfee ePolicy Orchestrator 4.0
• Configuring policies in ePO for the managed systems
• Installation, configuration, and maintenance of McAfee VirusScan Enterprise.
• Experience in managing the upkeep of firmware updates on Dell & HP servers/blades/enclosures.
• Creating and configuring New VM servers using Template on vCenter.
• Installed and configured ESXi 5.0 servers on HP Blade series servers.
• Managed virtual machines on ESX servers.
• Configured ESX host clustering, VMotion, HA & DRS for high availability.
• Installation and configuration of VMware Clusters.
• Configure System backup. Computer assembling and troubleshooting of hardware.
• Installed MWTS (Microsoft Windows Technical Services) Applications – Operations Manager 2007 Console/client, VMware vSphere on Windows 7 Test workstation and checked the compatibility of the applications.
• Firmware hardware drivers install Upgraded HP and IBM servers with the latest firmware
• Coordinating with the App owners for install all the missing Patches in Server.
• Worked on various environments such as testing, implementation and giving Production support on 24/7 bases (during critical issues).
• Trouble shooting issues related to ESX host, VC, VCB, HA, DRS, Vpxa, VMware tools VMware update manager

Environment: Windows 2000/2003/2008 , VMware VSphere 5.0, Microsoft System Center Operations Manager 2007, HP SiteScope, HP Blade Servers.

Confidential, Northbrook, IL

Windows Administrator

• Involved in Design, Installation, Configuration, Management and administration of all enterprise Datacenter Servers.
• Support of ongoing server consolidation effort to migrate physical servers to virtual environment
• Upgrading and configure system software that supports Retail infrastructure applications or Asset Management
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Security Updates deployment on test and production servers
• Monitoring Event Logs (Application, System & Security) and take appropriate action
• Management of infrastructure environment based on the best practices of ITIL methodologies. To fix errors found.
• Working on Firmware update and HP ProLiant Support Pack updates
• Supported Windows servers when storage team is migrating storage from Clariion to VMAX migration.
• Installation, configuration, and maintenance of McAfee VirusScan Enterprise.
• Monitoring of systems for system performance problems and recommend or implement
• Worked on EMC SAN Storage migration project on the Windows server environment.
• Gathering Host environment issues using EMC Reports and EMCGrab to resolve host related issues on the San network.
• Provided solutions to improve system scalability and robustness.
• Monitor infrastructure security, recommend changes to tighten security and eliminate exposures to undesired intrusions
• Writing GPO policies like to manage password length, password complexity, account Lockout, security banner
• Implement and assist with active monitoring of the server infrastructure. Actively pursue improvements in monitoring to maintain highest availability levels.
• Helping to define and execute ongoing administration and health maintenance plans, procedures, and operations
• Building new VMware virtual machines to meet the specifications provided by the Client
• Creating Virtual Machines on ESX 3.0/4.0 Host machine and configured Database on the Virtual Center Server.
• Design, implement, and support server virtualization using Hyper-V.
• Worked on IBM Blade Center S chassis and HS12, HS22 and HS23 blade servers.
• Working on monthly Windows Update deployment process to Windows servers and workstations within the organization via SCCM
• Working with NETIQ Alert Monitoring tool for alert management on PROD servers
• Firmware hardware drivers install Upgraded HP and IBM servers with the latest firmware
• Installing and configuring the SCCM client on the servers.
• Experience in managing the upkeep of firmware updates on Dell & HP servers/blades/enclosures.
• Integrate packages and software deployments into SCCM distributions throughout the organization.
• Draft and/or upgrade operational procedures and run books to document repeatable, compliant, operationally excellent work practices
• Creating and implementing a systems administration and improvement program to maximize uptime and service delivery in accordance with business needs and priorities
• Installing the Microsoft Security patches on all Windows servers using VMware VCenter Protect 8.0 tool.
• Actively participated in vulnerability management and uploading the evidences into “Archer” tool.

Confidential, Bloomfield Hills, MI

Windows/Vmware Admin

• Worked in the Dell Engineering Team handling 300+ servers with about 10,000 + users
• Installed Windows 2008 Standard Edition Image 32 bit and 64 bit Operating System On Dell Power Edge Servers Using PXE Boot Menu Installation Process
• Configured TCP/IP Settings, DNS, WINS on Windows 2003 and 2008 Servers.
• Disabled Logon on particular Citrix Servers in a farm Using Access Management Console to restrict access.
• Enabled Terminal Server Option on a list of 100+ Windows 2003 and 2008 Standard Editions.
• Created Domain Groups in Active Directory and assigned authorized users. Added those groups to the Folders and assigned read, write and modify permissions.
• Installed Print Queues and drivers, assigned print queue permissions on the Windows 2003 Print Server. Handled the project, by testing 700+ Printers according to the user requirements.
• Support weekend maintenance activity and provide real-time application support to eliminate or avoid customer impact.
• Published Citrix applications on Access Management Console and gave permissions to the User.
• Installed MWTS (Microsoft Windows Technical Services) Applications – Lotus Same time, Operations Manager 2007 Console/client, VMware vSphere on Windows 7 Test workstation and checked the compatibility of the applications.
• Changed Process Accounts username and password on 159 Windows Production Servers
• Created Roaming and Mandatory Profile for the user accounts in order to resolve profile issues for the users.
• Actively worked in a 24/7 On Call Support Using BMC Remedy Ticketing System.
• Worked on Troubleshooting Printing Issues, Outlook Issues, and Citrix Application Issues for the users.
• As part of the troubleshooting Process, Disjoined and Rejoined the Production Servers.
• Increased the Page File on production Servers to cope up with the load on the server.
• Wrote up weekly status reports based on Windows Server Event Log’s, Perfmon performance counters, Storage capacity’s and Backup’s.
• Deleted the Log files on the Servers to handle Out of Disk Related Issues.
• Created Home Folders for the User Accounts in Active Directo
• Root cause analysis and fixing the Windows.
• Moved Home Folders from One Server to Another Server using RoboCopy.
• Created directory file shares and associated permissions, new users and security groups
• Checked Altiris Agent ( Altiris Software delivery ) on Windows Servers whether Windows Critical Patches applied

Environment: Windows 2000/2003/2008 , Windows 7. VMware Vsphere Client 4.0, Microsoft System Center Operations Manager 2007, Lotus same time, Microsoft Outlook, Remote Assistance, Active Directory

Confidential

System Administrator/ Desktop Support Engineer

• Installation and configuration of Windows 2000/2003 Servers.
• Installation and support for desktop systems which were on Win XP and Windows 7 workstations.
• Monitoring the server performance.
• Managed Backup and Recovery.
• Provided online support for custom built transcription Software to ensure productivity.
• Applied system policy and group policy.
• Installed Antivirus Program, monitored networks for viruses, configured live updates.
• Assisted users in operation of various computer utilities, configured network printers.
• Provided expert technical support to resolve users technical issues, took instant corrective actions to save time and systems downtime.

Environment: WinNT4.0/2000 Server, Win9x, WinNT4.0 workstation, Win2000 Prof.