We provide IT Staff Augmentation Services!

 systems Engineer Resume

2.00/5 (Submit Your Rating)

New York, NY

Hire Now

SUMMARY

Results - focused IT professional offering 19 years of progressive experience in management, project management, engineering and operations. Strong leadership and relationship skills. Deadline driven, a strong project manager with the ability to handle high-pressure situations.Core Competencies

Systems Implementation Operations Management Project Management

New Technology and Product Research Vendor Management ITIL Cross-functional Team Management Strategic Planning Solid Leadership Staff Development Change\Incident Management

TECHNICAL SKILLS

Microsoft Exchange (2003\2007\2010),Microsoft Sharepoint (2007\2010),Symantec Enterprise Protection,Windows Server (2003\2008),Data Protection Manager,Quest Migration Tool,Lotus Notes,Strealthbits,VMware,Unix,SQL

PROFESSIONAL EXPERIENCE

Confidential, New York, NY 

 Systems Engineer

  • Managed the operations of applications in the collaborations space, in a 24x7 follow the sun support model.
  • Successfully managed the implementation and release of multiple tier application rollouts and upgrades, including Exchange, Sharepoint, Jive, Project Server, Windows Streaming Media, Instant Messaging, etc.
  • Successfully streamlined our Change Management processes to ensure minimal risk and downtime, resulting in implementations from other operations groups, and standardizing procedures.
  • Responsible for all communications related to outages, ensuring all core application owners are involved on support calls, and continuous updates were delivered.
  • Maintained updated documentation of knowledge base for all supported applications, to enable all support levels to successfully handle tickets.
  • Provided weekly metrics to identify strengths and weaknesses of supported applications, updated training and added resources if needed.
  • Defined SLA’s with the business on new application rollouts to ensure mutual understanding and expectations of the support model.
  • Successfully developed the staff, ensuring continuous technical growth and competency, resulting in minimal downtime, expeditious ServiceNow ticket resolutions, and top rated service delivery.
  • Continuously ensured all our applications are compliant with internal audit guidelines by successfully passing reviews resulting in minor to zero changes.
  • Streamlined the monitoring solutions for our applications and systems, guiding other groups to follow suit due to successful implementations and support savings.
  • Continuously worked with 3rd party vendors to identify product updates, support contracts, issues and requirements to proactively avoid application failures and ensure timely resolutions.
Confidential, Jersey City, NJ 

Lead Consultant - Messaging Engineer

  • Successfully migrated users from legacy domain to new farm using PST migration tool, enabling all users to be on the same infrastructure, and reducing expenses on hardware and administration.
  • Successfully migrated over 2TB of data from Exchange 2003 servers to 2007 Public Folder servers, validated data replicas, and reducing hardware and administration expenses.
  • Built out a new Data Retention and Backup infrastructure, ensuring proper data availability, restoration, and compliance.
Confidential, Jersey City, NJ

 Lead Consultant - Messaging Engineer

  • Successfully migrated over 3000 Lotus Notes users using the Quest migration tool to Exchange 2007 mail plant, enabling the business to determine their plan going forward.
  • Successfully implemented an instant messaging platform, OCS, enabled all users to chat real-time from their desktop.
  • Updated the Blackberry infrastructure to the latest version.
  • Ensured all documentation of all deployments, processes, FAQ's related to messaging environment, and training was available for the support staff for successful operations.
Confidential, Jersey City, NJ

Infrastructure Lead

  • Successfully lead and implemented the build out of over 70 messaging servers, including AD, anti-virus, Blackberry, Exchange, and Rightfax servers.
  • Deployed global monitoring software (SCOM, custom scripts) for all our applications and platforms, decreasing downtime and tickets, and resulting in administrative savings.
  • Designed the backup and DR strategies for all messaging components to ensure high availability and minimal downtime, and proper compliance.
  • Continuously researched software and hardware schemes, consolidating where needed, resulting in annual infrastructure savings.
Confidential, Ramsey, NJ

Team Lead – Infrastructure Engineer

  • Successfully designed and implemented the messaging infrastructure of Exchange 2003 servers, including AD, Rightfax, A\V, SMTP and OWA mail servers, resulting in server consolidation and over $30k in hardware\software savings.
  • Successfully implemented a centralized project system for over 300, using Sharepoint & Project Central, resulting in over 200 hosted projects.
  • Implemented change control and incident management procedure for the company, resulting in lower outages, lower ticket volume and less helpdesk expenses.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship