Mac Desktop/Network support specialist Resume

TECHNICAL SKILLS

Systems Mac OS X / Win 2000 / 2003 server / Vista / Win XP
Networking Windows 2000, Windows Server 2003 - 2011, OSX Server & Raid, MS Exchange Server 2003, Outlook Office 2000, XP, 2003, 2007, Active Directory, IIS, DHCP, WINS, DNS, NAT and TCP/IP

EXPERIENCE

Confidential

Mac Desktop/Network support specialist

Provided Desktop laptop support for the entire university for all their Mac & PC's and networks. Using Parature ticketing system
Conducted a mass rollout of windows 7 enterprise through Symantec Ghost server and Altiris, setup wireless AP's and all whiteboard's for lab's and classroom's, Did all the university's Laser printer repairs HP. Konica, Lexmark, Brother, Toshiba copiers
Maintained audio visual camera setup throughout the campus
Setup all VMware, configured Active Directory, Creating user accounts, roaming profiles and AD related issue's
Terminate wire on Patch Panels, troubleshoot phone system including repair telephone jacks

Confidential

IT Technical Engineer

Cigna Philadelphia PA - Supported 5000 users, active directory, helpdesk, break fix, full Lenovo shop, HP service manager ticketing system, outlook exchange, Laser printer repairs & setup, Marimba tuner, all office configurations. Telesuites Video setup-maintenance and support. Managed 12 support techs
Also Provide 24x7 Real Time monitoring and maintaining the health and reliability of 5000 systems. This included Applications, Websites, Servers, Data Center and network environments, which involved utilizing multiple support tools.
Performed user network relocations, restore user data with checkpoint, enable/disable window server task and services, setup network security permissions, password resets, locked down user network accounts, executed weekly server reboots on window servers, web methods, Linux supported applications, remediate viruses, troubleshoot website issues, recycle application pools, reset IIS, support virtual machines, created wireless user accounts and setup scope of IP addresses under DHCP.
Participate in server, network and application planned or unscheduled outages.
Adhere to Sarbanes Oxley (SOX) and North America Electric Reliability Corporation as well as HIPPA compliance. HP Service Manager and Parature ticketing

Confidential

Desktop network specialist

Desktop support for the entire university for all their Mac & PC's and networks.
Conducted a mass rollout of windows XP sp3 enterprise through Symantec Ghost server, setup wireless AP's and all whiteboard's for lab's and classroom's, Did all the university's Laser printer repairs HP. Konica, Lemark, Brother, Toshiba copiers
All audio visual camera setup throughout the campus
Setup all VMware for Active Directory and Novell, Creating user accounts, roaming profiles and AD related issue's

Confidential

Technical Support

Serviced Macintosh & Windows systems and servers, XP pro, server 2000 and 2003, software configuration and setting up desktops for network connections in active directory.
Computer Repairs, networking, LAN, WAN, Wi-Fi
Responsible for repairing fax and copiers machines.
Expert at solving problems while at the client site.
Have strong knowledge of Ricoh, Xerox, Canon and Toshiba copiers.
Possess the lowest call back rate of representative from any other field service.
Ability to service between 6 and 7 service calls per day.
Ricoh-Canon-Toshiba-Lexmark-HP

Confidential

Mac / PC System Administrator

Provided administrative and technical systems network support for the corporate creative services departments. Rexall, Metrx, Sundown, GNC, Unicity, WorldWide sports nutrition, Holland & Barret, Solgar, Lenaturale, NBTY Mac and PC based.
Implemented complete build & rollout of Xserver with Xraid at 5 locations

Confidential

Administrator, Lead Field Technician

Started the first initial rollout phase of DSL, trained hundreds of Techs, the process and
Hookup to tip and ring from the NOC completed 24,ooo installations
Also started the initial phase rollout of wireless routers-Cisco-Zyzel=Linjsys