SUMMARY:

• Quickly assimilated complex businesses models and technology landscapes in many industries. Strong team player with experience building and leveraging relationships for successful outcomes. Proven high - end multi-tasking capacity. Differentiated by career depth, breadth, and experience diversity.
• Created business value by successfully aligning, defining, executing, and controlling delivery of complex initiatives with satisfied stakeholders for 20+ years in demanding environments.
• Program Management of Strategy & Transformational initiatives from ideation through implementation.
• Championed program success and applied KPI / Metrics management techniques to measure and tune performance.
• Managed communications with business and technical organizations, vendors, and cross-functional stakeholder groups.
• Effectively communicated technical information to non-technical communities and business information to technical communities. Managed negotiation, influencing, and positive outcomes through all levels of organizations. Managed across diverse set of organizations and stakeholder communities for complex deliveries.
• Budget development and program financial management for budgets ranging from $.5MM to $40MM.
• Managed teams ranging from 6 to 75 within functional and matrix organizations. Managed project managers. Large offshore, global, and distributed team experience. Procurement Management and Vendor Management experience.
• 20 years of hands on experience with all project management knowledge domains and demonstrated successful delivery within budget and schedule in highly constrained and complex systems and business environments. Large scale troubled project turn-around experience in IBM’s Business Consulting Services contract delivery organization.
• Exceled in project management of custom software development, packaged software implementation, and process automation with many teams over 20 years. Brought a hands-on technical background forward into program, project, and product delivery. Managed other Project Managers, technical teams, and integrated sub-projects.
• Managed application and project portfolios. Started, matured, or worked within many PMOs with various charters, processes, and gating criteria. Experience with multiple portfolio management tools. PMO process and tools maturation experience in multiple industries and PMOs with varied charters.
• Measured, monitored, and tuned program performance and project delivery.
• Developed and presented status and other information to steering committees and varied audiences at all organizational levels.
• Flexibly championed the use of organization’s methodologies, standards, terminologies, and processes. Demonstrated strong competencies in all Project Management Knowledge domains on over 20 large projects. Built and matured SDLC, project, portfolio, and change processes inside maturing PMOs, development, and operational organizations.
• Demonstrated strong competencies in SDLC and application lifecycle management domains. Years of experience with complex systems integration across multiple organizations and management of complex systems requirements. Strong competencies in Requirements Management, Testing, and management of software development.
• Demonstrated adaptability and passion for change embracing major technological and paradigm shifts throughout my career.
• Solid competencies in MS Office, Visio, MS Project, Portfolio Management Solutions, Microsoft Project, Access, and ad-hoc query tools, Tableau, other tools. Heavy Visio, PowerPoint, and MS Office experience.
• Experience in technology, consulting, financial services, pharmaceutical, government, manufacturing, insurance, and business process outsourcing. Deep experience with many specific business and application knowledge domains.
• Program management career preceded by years in project management and technical roles. Technical domains include; IT Confidential, software development, database administration, BI/DW, workflow and document management solutions, data analysis, data modeling, process modeling, data center Confidential, ITIL, process improvement, risk management, process control automation, dimensional modeling, standard cost development, enterprise application architecture, programmer, business analyst, and more.

PROFESSIONAL EXPERIENCE:

Cisco Managed Services Program Manager

Confidential

• Led Business Case development for acquisition and implementation of ServiceNow working closely with CMS business leaders and vendor value consultants. Received commendations for rapid turn-around, management of large stakeholder community, and quality of work.
• Rapid assimilation of Strategic Transitions Program resulting in fast start up and build out of program metrics, baseline plans, stakeholder communications, executive communications, and standard risk, issue, status, RACI, and schedule artifacts. Received leadership commendations for rapid assimilation and program organization.
• Built and delivered presentations, and project communications targeting all organizational levels.
• Team member for development and maturation of PMO automation support projects. Project work included Smartsheet and Tableau tools and assessment of PPM tools.

Confidential

Sr. Project Manager

• Managed development, enhancement, pilot, and implementation of software tools for Global Theater Accounts to become more self-sufficient in support of "Ease of Doing Business" and "Install Base Management" initiatives.
• Developed program presentation materials for a variety of audiences. Delivered program presentations to multiple communities.
• Implementation of tools to manage the customer install base required management of change to multiple business processes.
• Served as liaison between operational management, software development, and account teams with resources located in India, Mexico, California, and North Carolina.
• Managed and participated in multiple software release iterations from Business Requirements Definition to acceptance sign-off for both the tools development and in support of core internal services operational systems.
• Led business and technical requirements development and refinements for next generation solution to enable large account self-service paradigms.
• Partnered with SOX PMO to lead Sarbanes-Oxley program assessment and issue resolution.

Confidential

Sr. Project Manager (Contractor)

• Managed software development, solution adoption, and process re-engineering on a $10MM multi-work stream case management COTS solution implementation for 3 Health and Human Services divisions.
• Worked closely with a diverse set of management, enterprise project management office, business users, and information technology resources to keep the project aligned with business objectives and state standards. Managed scope, schedule, cost, resources, quality, and change.
• Conducted Steering Committee meetings and executive briefings. Provided project reporting and management reporting.
• Utilized all project management knowledge domains, change management experience, and multi-platform technical background.
• Fostered cross-agency relationships, managed systems integration sub-projects, and served as integration lead for interfaces with 4 state agencies; Office of State Controller’s G/L and A/P applications, Employment Security Commission, Social Security Administration, Medicaid, and Division of Information Resource Management.
• Championed vision for standardized and sharable processes across divisions by defining process-centric business teams responsible for business decision making, writing standard operating procedures, testing, and owning to operate.
• Managed numerous process changes, defined and managed solutions.
• Partnered with State Information Technology organization to define, procure, and implement the necessary platforms and infrastructures to support multiple development, test, and production operating environments.
• Formulated the schedule and integrated plan to run 3 major work streams in parallel due to schedule constraints and managed the inherent risk.

Confidential

Sr. Project Manager / Program Manager

• Led multiple large projects to implementation within budget and on schedule. Created project execution visions, wrote vendor SOWs, integrated global cross-functional teams, established scope / schedule / budget baselines, managed communications, monitored & controlled execution, managed risks, removed barriers to success, and spearheaded issue resolution.
• Managed the product development and global implementation of Market-2-Lead, a Software-As-A-Service offering to implement global online marketing and demand generation capabilities. Effectively utilized all project management knowledge domains to guide project to successful completion. Market2Lead changed the way marketing campaigns were set up and executed and this process change was managed. Drove external product development with prioritized requirements for Confidential ’s needs.
• Managed major migration of North America and European Learning Management Services to standardized global processes and latest version of SABA LMS packaged software solution. Defined project execution vision, fostered collaboration among diverse global cross-functional teams, performed project/program management tasks from all PMI knowledge domains, and implemented on time within budget.
• Contributed to the maturation and implementation of process and tools for the Information Technology PMO founded in 2007. Helped define and implement portfolio and project management practices in Unanet, a software-as-a-service PPM tool.

Confidential

Sr. Project Manager Application Innovation

• Managed programs and projects for IBM’s Business Consulting Services clients with budget accountability from $.5M - $40M.
• Drove engagement financial results with accountability for overall P&L and factors influencing profitability.
• Demonstrated leadership and creative problem solving skills to overcome challenges with cost, schedule, scope, morale, client satisfaction, and technology on “Troubled Program” assignments.
• Successfully owned client relationships, contracts & proposals, value propositions, business processes, financial performance, metrics, project definition, planning, scope, schedule, issues, risk, resources, quality, subcontractors, communications, cross-divisional plan integration, and globally dispersed teams as day-in-and-day-out delivery lead on engagements.
• Managed large teams of architects, developers, database administrators, and business analysts in business process engineering, business requirements definition, package implementations, package integration, OO design & development, GUI design & development, enterprise & application architecture, database design/implementation structured testing, release management, infrastructure/hardware procurement and deployment, and post-implementation support.
• Managed multiple full SDLC OO development projects in a java development environment, predominantly with DB/2 and/or Oracle database engines, LDAP or Active Directory security implementations, Websphere, and MQSeries.
• Served as integration focal point between world’s largest services delivery operation and customer engagement Confidential . Implemented and utilized mature business operational processes at client engagements to facilitate integration and control of engagements to IBM back-office operational processes.
• Managed and participated in advanced Project Management Offices within IBM and at customer organizations under various PMO charters and missions.
• Championed use of mature methodologies for project management, vendor management, software development, process re-engineering, package implementations, testing, software release management, and hardware/ infrastructure deployments.
• Owned communications across diverse business and technical organizational structures.
• Effectively staffed, managed, and developed teams. Conducted performance evaluations.
• Effectively managed staff utilization and workload balancing across large projects.
• Participated in PM COP project audits and received “outstanding” results on audits of programs and projects I owned.

Confidential, Atlanta, Ga

Sr. Project Manager

• Successfully managed planning and execution of client sub-projects: State Farm’s “Internet Banking”, “Customer Single Point Web-Access to Multiple Back-End Line-of-Business”, and Citibank’s “Internet Banking” initiatives.
• Managed from 10 to 40 people and 10,000 to 160,000 person-hours on contract ranging in value from $200,000 to $20M.
• Contributed thought leadership during S1 Project Management process and procedures intensive maturation period.

Confidential, Salem, NC

Consultant / Engagement Manager

• Led Project Conception, Initiation, Planning, Execution, Control, and Close for company-wide process and software re-engineering program which replaced this mid-sized mortgage insurance company’s original processes and software.
• Defined and proposed 7 integrated projects in Underwriting, Rating, Customer Relationship Management, Claims, Billing & Accounts Receivable, Risk Management, Contract Services, and Cash Management with key business Confidential personnel and IT executive management.
• Secured $15M funding from executive management for 30+ member program team to execute integrated sub-projects.
• Facilitated requirements definition, technology assessments, business process development, organizational change management, architecture, development, and testing.
• Received commendations for rapid assimilation of business requirements, program definition, project integration management, and vision.
• Performed enterprise architecture role and managed multiple work stream development PMs and technical resources.

Confidential, Ft. Worth, TX

Sales and Marketing Business Systems Consultant

• Worked closely with sales and marketing leadership teams to translate business objectives into actionable technology projects.
• Two years active involvement with initial DW/BI projects and formal training within the domain.
• Performed hands-on technical development in contract management, commissions, sales analytics, forecasting, and Confidential .
• Performed project management from conceptualization and initiation to closure and the full software development lifecycle.
• Successfully led sales and marketing initiatives in Customer Relationship Management, sales reporting, business intelligence, data warehousing, commissions, strategic data acquisition and analysis, contracts, advertising, promotional campaign support, budget management, and field sales automation initiatives including laptop applications, hardware, connectivity and productivity tools.
• Awarded “Most Valuable Player” for managing development and implementation of a Contract Management application.

Confidential

Supervisor, Project Lead, Systems Analyst / Programmer

• Responsible for the selection, development, operation, maintenance, enhancement, and re-engineering of all business and manufacturing applications implemented at manufacturing facility in a heterogeneous platform environment.
• Planned and managed a portfolio of projects to migrate all operational systems from centralized to de-centralized computing.
• Successfully planned and implemented ERP solutions to support manufacturing location’s finance, accounting, procurement, shipping, production planning, and inventory functions. Designed and implemented interface applications and defined related process changes.
• Performed systems analysis and software development in support of every operational organization and business function at a manufacturing facility.
• Supervised Confidential staff, wrote position descriptions, administered salaries, conducted performance evaluations, and handled personnel issues.
• Managed contractual delivery of software development and systems implementations.
• Served as Information Technology representative to the Systems Engineering & Integration Computer Integrated Manufacturing Team, Facility Quality Team, and Facility Portfolio Management Team successfully bringing systems technology expertise to capital expenditure decisions, process improvement initiatives, and quality initiatives.