SUMMARY

Highly motivated with 15 years of experience in voice and data networks. Ability to work independently with minimal supervision, develop action plans with timelines, analyze problems, clearly articulate recommendations, and follow through with results on schedule. Excellent communication and interpersonal skills with demonstrated ability to interact with all levels of management.

CERTIFICATION

CCNA (Cisco Certified Network Associate)

TECHNICAL QUALIFICATIONS

• Cisco 1600 – 7500 series routers
• Cisco 10000 – 12000 series routers
• Cisco 5000 series switch
• Cisco Lightstream ATM switch
• Nortel Networks AN, ARN routers
• Nortel Networks BLN, BCN routers
• Nortel Baystack switches
• Nortel Passport 1200 layer 3 switch
• Nortel Passport 8600 layer 3 switch
• Nortel Centillion ATM switch
• Nortel Passport 7480 and 15000
• 3COM Netbuilder routers
• Radware load balancer
• Foundry server iron load balancer
• Blue Coat director
• Alcatel Omni 5000 series switch
• Alcatel Omni 408 switch
• Netscout Performance Manager
• Netscout Infinistream
• HP OpenView
• SunNet Manager
• Cabletron Spectrum
• Nortel Site Manager
• Nortel Device Manager
• Optivity, CiscoWorks
• Nokia checkpoint provider 1
• IBM Tivoli Netcool
• IP, Novell IPX, AppleTalk
• RIP, EIGRP, OSPF, BGP
• Frame Relay, ATM, SONET/SDH
• Cisco and Nortel VPN concentrators
• Unix, Microsoft, MacOs, Novell
• DSL, PPP, ISDN
• Network General NetXray sniffer
• Network General SniffMaster Pro
• T1,T3, DS3, OC3, OC12, OC48

PROFESSIONAL EXPERIENCE

Confidential – Atlanta, GA March 2007 – present IT Consultant

Responsible for implementation, upgrade, and analyzing LAN networks for small business customer base.

• Configured and installed Cisco routers, Cisco switches, and DSL network equipment. Oversaw network and equipment upgrades to include IOS, CatOS image upgrades, and configuration changes.

Responsible for analyzing and monitoring data LAN/WAN operations for AT& T network consisting of datacenters, corporate offices, retail stores and customer service centers. My proactive monitoring and quick analysis of network outages allowed for increased revenues for AT& T.

• Proactively analyzed, identified, and resolved network problems on AT&T data networks that included Cisco routers and switches, Nortel routers and switches, server load balancers, customer and employee access VPN servers, and Nokia firewalls, resulting in eliminating costly and lengthy outages for customers.

Confidential- Atlanta, GA Oct. 2000 - Sept. 2001 Network Specialist

Worked directly with Internet Service Providers in the areas of network validation and implementation of voice and data over fiber optic networks for nationwide customers. Responsible for certifying and validating voice and data network through simulating extreme traffic measures with data generated procedures that verified the stability of the network, thus allowing ISPs to sell reliable service to their customers.

• Identified and corrected provisioning errors with network elements such as Passport 7480, Passport 15000, and Alcatel Omni switches through troubleshooting of voice over ATM networks resulting in maximum traffic usage by ISP customers.
• With knowledge of DSLAM equipment such as Nortel’s Universal Edge 9000 and Universal Edge Imas, I was able to emulate customer performance on networks prior to Internet Service Provider offering service to the DSL market, thus reducing future cost for troubleshooting unknown limitations of service.

Responsible for analyzing and monitoring LAN/WAN operations for BellSouth Mobility network in more than 10 south eastern markets each consisting of approximately 40 retail stores and a customer service center. My proactive monitoring and quick analysis of network outages allowed for increased revenues for Bellsouth Mobility retail stores and customer service centers.

• Designed and implemented changes to the network by configuring Nortel Networks AN, BLN, BCN routers, Passport 1200 and 8000 series layer 3 switches, and Baystack 300 and 400 series switches for deployment into remote offices. Those designs and implementations provided additional bandwidth thus reducing the time necessary to support mobility customers by retail stores and customer service representatives.
• Configured and monitored remote access equipment such as Ascend and Cisco, due to extensive knowledge of equipment, outages were quickly resolved which reduced lost access time for employees.

Confidential - Reston, VA April 1999 – Dec. 1999 Ntac Engineer

Responsible for providing technical support for more than 12 large customer base companies which each consisted of approximately 500 – 1000 routers within the customer’s network. My technical support resulted in customers saving over 1 million dollars a day in lost revenues.

• Interacted with co-workers, customers and LEC all over the world on a daily basis to quickly resolve network outages thus eliminating lost revenues for Sprint and their customers.
• Proactively analyzed, identified, and resolved network problems on customer networks that included 1600 – 7500 series Cisco routers, Nortel Networks AN, BLN, and BCN routers, and 3Com Netbuilder routers resulting in eliminating costly and lengthy outages for customers.

Confidential- Fairfax, VA May 1994 – April 1999 Network Engineer

Responsible for monitoring, upgrading, and analyzing of client server networks in a Unix, Microsoft, MacOs, and Novell LAN environment, which allowed for 24 hours 7 days a week access for more than 24,000 university faculty, staff, and students.

• Aided in the design and development of solutions using emerging technologies in multicast video by configuring Nortel Networks Fast Ethernet and ATM switching nodes in multiple VLAN and ELAN environment. This allowed students at different educational institutions located several hundred miles apart to interact in remote learning courses.
• Configured, installed, and maintained Nortel Networks AN, BLN, BCN routers, 5000 series concentrators, and Baystack 300 and 400 series layer 2 switches which resulted in minimal outages that would impact student research and administrative work done by staff.
• Aided in multi-million dollar infrastructure project where the University’s data, voice, and video network was being upgraded to meet the needs of a growing student population. Involvement in project allowed for schedules to be met thus eliminating additional cost to infrastructure project.

EDUCATION

Confidential University B.S. Electrical Engineering