Mobile Device Management Systems Administrator Resume Philadelphia, PAÂ - Hire IT People

SUMMARY:

15+ years of experience as a bilingual (English/Spanish) IT professional with extensive experience in mobile device administration and desktop support.
Excels at learning new technologies and applying them to optimize processes and resolve issues.
In - depth knowledge of the top mobile device providers including Confidential, MobileIron, Boxtone, MaaS360-AirWatch-Fiberlink and Good for Enterprise.
Experienced at working on projects at all stages of the Software Development Life Cycle (SDLC) from idea to development to delivering the completed product.
Outstanding leadership and ability to communicate complex concepts to all levels of end-users.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Mobile Device Management Systems Administrator

Configured and troubleshot all mobile devices and mobile applications and managed the performance of MDM servers.
Supported Confidential, MS Exchange email platforms, and others on smartphones.
Maintained a large number of customer environments, servers, and handheld devices, including production/steady state support, implementation, and integration.
Conducted server software and database maintenance on critical servers.
Installed, configured, and administered all servers.
Provided extensive knowledge of replication, mail routing topology, and mobile architecture.
Managed vendors, coordinating their project work to ensure completion per SLA requirements.
Held one-on-one and group training for customers, employees, partners, and agents on mobile device technologies.
Tracked issues using Remedy ticking system, expediting high priority tickets.

Confidential, Miami, FL

Blackberry-Domino Systems Administrator

Provided mobile software configuration and troubleshooting, complying with performance, billing, and security standards.
Administered all servers, including Confidential, Confidential, Confidential, Good For Enterprise Mobile for iOS and Android, and Windows 2000/2008.
Served as the single-point-of-contact for technical teams, third-party vendors, and business units in coordinating the ordering, tracking, and deploying of mobile devices.
Developed, presented to management for buy-in, then implemented a mobile device technology roadmap.
Collaborated with service providers from Confidential.
Coordinated a global cross-functional effort in the US, Europe, and Asia to meet SLA requirements for front and back-end configuration, device upgrades, pilot programs, and rollouts
Executed root cause analysis on system break points to guarantee system up-time and reduce future issues.
Designed new BES infrastructure, including defining and assigning all users’ rights policies according to security policies.

Confidential

Analyst II IT

Provided support to 14K+ users in the US and Canada for 450+ different devices, including PCs, tablets, peripherals, smartphones, wireless items, handheld scanners, and VoIP telephones.
Resolved software issues for Microsoft Windows, Microsoft Office, Citrix, and Lotus Notes.
Negotiated hardware warranty repairs with vendor.
Collaborated with IT Knowledge Management to improve Level.

Confidential

PC Support Specialist