SUMMARY:

• Highly motivated and positive Exchange engineer with 5 years of experience in Microsoft Exchange, Lync, Skype - for-Business, and Windows Server.
• Lead migration of mailboxes and resources from Microsoft Exchange 2013 to Microsoft Exchange 2016/Exchange Online with Office 365.
• Skilled in virtualization for testing, deployment and migration of Exchange on premise and Exchange online and migration of user mailboxes in Exchange.
• Virtualization using Microsoft Hyper-V in Exchange migrations and client-side apps.
• Strong understanding of Windows Servers 2003, 2008, 2012
• Experienced with using PowerShell to manage Lync/Skype for Business and Exchange
• Experience with virtualization concepts with Microsoft Hyper-V and VMWare in a high availability environment.
• Vast experience with Microsoft Windows operating systems and applications including Active Directory, Exchange, SQL Server Used BPA, Exchange calculator, and PowerShell to gather and assess metrics on the environment and calculate needs and scope.
• Used BPA, Exchange calculator, and PowerShell to calculate metrics to scale environment from three to five to accommodate expansion of users.
• Discussed transition plan, resources, timeline, and plan of action with team members and business management to finalize plans.
• Readied Microsoft Exchange 2010 environment for eventual coexistence by patching servers and applying updates.
• Project management of project issues, budget concerns, and auditing as they arose.
• Deployed virtual server environment for Microsoft Exchange 2013 servers.
• Managed connection within server coexistence of messaging environment.
• Coordinated mailbox moves to Microsoft Exchange 2013 databases for users and ensured continued connectivity.
• Tested OWA, ActiveSync and protocol functionality for Exchange environments.
• Used Remote Connectivity Analyzer to test mailbox connectivity, auto discover connectivity, etc.
• Used built-in message trace to find failed emails.
• Ensured users access to shared resources and calendaring.
• Coordinated and cutover name spacing for Exchange connections.
• Configured DAG configuration for Microsoft Exchange 2013 and distributed database copies.
• Skilled in Exchange, Lync, network engineering, planning and implementation.
• Adept at the integration of Lync/Skype systems within a Cisco IP telephony infrastructure
• Experienced with routing and switching protocols, TCP/IP, VLANs, DNS and WAN protocols related to voice technologies.
• In-depth knowledge of network captures and network troubleshooting
• Critical thinker who addresses support issues quickly and who consistently exceeds performance standards.
• Strong diagnostic and problem-solving skills applied to troubleshooting Exchange mail problems and server load balancing solutions.
• Proficient in using IronPort for email security in Exchange email system to stop spam, viruses, and other threats
• Experienced in writing technical documentation for use in operations

TECHNICAL SKILLS:

• Microsoft Exchange 2010/2013, Exchange 2016/Exchange Online Office 365/Skype-for-Business
• Microsoft Windows Server 2003/2008 R2/2012
• Lync 2010/2013/Skype-for-Business
• Microsoft Office 365, Outlook Client, Outlook OWA
• Microsoft Active Directory 2008 R2,
• Microsoft PowerShell 4/5
• MS Office 2000/2003/2007/2010/2013/365
• Virtual Machines: Microsoft Hyper-V, VMWare
• Network: SNPMc Management, NetBrain, SolarWinds, Orion, SCOM, SSH, Telnet, Rlogin Client, WUG
• ServiceNow, Nimsoft
• Citrix platform, Secure Access, Netrac FaM Cruiser, BMC Remedy,
• Ericsson OSS-RC, MiniLink., NetAnalyst, SOME, SS7

PROFESSIONAL EXPERIENCE:

Microsoft Exchange Windows Systems Engineer

Confidential, Bellevue, WA

Responsibilities:

• Architected, implemented and primarily supported Lync 2013/Skype for Business Messaging and Exchange 2013 solutions
• Planned, architected and implemented Exchange 2016/Exchange online enterprise messaging solution with Office 365 leading a 4 man team.
• Designed, built and implemented company conferencing solutions using Lync 2013/Skype-for-Business 2015 running alongside Exchange 2016 hybrid environment.
• Interacted with internal customers to ensure continuity and customer satisfaction with the Exchange/Skype messaging service.
• Contributed to operational models, processes, and procedures for the enterprise messaging system based in Exchange and Skype.
• Responsible for deliverables of technical projects relating to Lync/Skype for Business and Exchange messaging systems, collaborating with enterprise solutions design to deliver build diagrams and run documentation for operations.
• Tier III support for Microsoft server Platform technologies: Skype for Business 2015/Lyc 2013, Exchange 2016/Exchange Online/Exchange 2013/Office 365, Exchange Unified Messaging, Active Directory
• Provided Tier III support for Lync 2013/Skype for Business and Exchange 2013 client systems
• Rendered VoIP/telephony management for users with PBX integration deployed with the intent to handle voice communications; including the ability to make inbound and outbound PSTN voice calls via PBX, gateway or SIP Trunk
• Plan, design, and implement Salesforce Desk helpdesk ticketing system.
• Create and maintain all system critical backups for Microsoft Exchange server, Windows server, Lync server and corresponding databases.
• Salesforce Desk helpdesk ticketing system used for issue tracking and service.
• Implemented VMware ESXi server infrastructure. Manager for all network rack buildouts for the CCIE Collaboration, CCIE Datacenter, CCIE route/switch, CCIE Security, and CCIE Wireless curriculum.

Microsoft Exchange

Confidential, Warren, MI

• Investigated user problems and identified their source, determined possible solutions then tested and implemented solutions in Exchange/Lync/Office 365.
• Performed diagnostics to troubleshoot and resolve problems within Active Directory in Exchange system prior to Office 365 migration
• Performed and oversaw software and application installation and upgrades related to Office 365
• Troubleshoot services offered in Office 365 applications and identified and corrected malfunctions and other operational difficulties
• Developed and conducted various training and instruction for system users on Office 365 services and other applications
• Helped with the migration to Office 365 cloud-based solutions including moving critical data, processes, and workflows
• Implemented DirSync services for directory service synchronization
• Deployed ADFS server for single sign-on functionality
• Utilized the administration portal to manage users accounts and mailboxes
• Troubleshoot all issues in an efficient and timely manner.

Microsoft Exchange

Confidential, Troy, MI

• Provided Tier 2/3 support for the Messaging infrastructure in a highly available (Exchange 2010 DAG) environment
• Worked with other group members while taking appropriate actions to assure appropriate and prompt solutions to system, application, and customer problems.
• Made recommendations regarding hardware and software acquisition
• Prepared/maintained documentation (both operational and troubleshooting) on systems/services/applications
• Installed, configured, maintained, documented, troubleshoot and upgraded hardware, firmware, peripherals, operating systems, and applications as required.
• Implemented and Administered Microsoft Windows Server 2008 Directory Services Infrastructure
• Designed Security for a Microsoft Windows 2008 Network
• Successfully implemented hardening of the server infrastructure in appropriate Exchange server roles
• Designed and Implemented Microsoft Windows Server 2008 Network Infrastructure
• Provided consultation regarding best practices for Active Directory and LDAP technologies on Windows
• Utilized server monitoring tools, and thorough understanding of Active Directory DC design, Schema, OU design, AD replication topology, and DC backup/restore procedures
• Created and managed shared mailboxes, distribution lists, mail contacts etc.
• Assisted with the deployment of Microsoft Lync 2010 from POC to production.
• Implemented a Front-End Lync Pool to provide High Availability to user base.
• Deployed Lync Edge server for remote connectivity, mobility, and Web Services.
• Integrated Polycom devices into the Lync topology and tested connectivity.
• Provided training to users on Lync functionality, as well as provided scripts to Service Desk on how to resolve most common issues with Lync.
• Tested federation with partner organizations to provide presence and IM functionality.
• Utilized Lync Monitoring Server to provide usage statistics as well as conferencing call details.
• Planned and implemented patches with cumulative updates for the Lync environment

Network Engineer

Confidential

• Troubleshot failed mailbox migrations, monitored migration statistics, reported to management on progression, and made adjustments to plans as deemed necessary.
• Created workflow processes and automation infrastructure
• Mobile Device Management experience with iPhone, Android, and Blackberry devices.
• Performed daily monitoring of Exchange software through native tools and SCOM
• Managed Exchange coexistence with 2010 and 2013 versions, created legacy namespace, and assisted users with connectivity issues
• Supported HUB, CAS and Mailbox server roles for Exchange 2010.
• Responsible for creating new user and shared mailboxes, distribution groups, and security groups.
• Manage and maintain a Microsoft Exchange 2010 enterprise environment consisting of over 20,000 users distributed over 5 Active Directory networks in a VMware 5.0 virtual environment.
• Implemented group policies and various strategies to improve existing systems
• Patched servers with updates and service packs following ITIL practices for change management
• Updated configurations to filter incoming mail, spam and resolve bounce back issues.
• Managed user, room, and group mailboxes in Microsoft Exchange 2010 to include mail flow troubleshooting and malicious email investigation and clean up
• Handled server administration for Windows Server 2008/2012.
• Windows 2008 Server and working with Active Directory, Group Policy, DNS, DHCP
• Set up and maintained Windows system update server.
• Managed Microsoft Windows Cluster Servers
• Implementation of Windows Server environments … 2012)
• Windows Server 2012 monitoring and maintenance.
• Control and monitoring of network routers, switches.
• Interaction with field engineers, service providers, utilities, telcos, etc.