SUMMARY:

• Network Operations Engineering with 15+ years of experience. Prior experience with Confidential /Level 3 Communications, Confidential, Confidential and
• Provide 2nd and 3rd line network support on LAN/WAN infrastructures and platforms including IP Telephony, Data Center environment, IP and VoIP Networking, PSTN and multi - vendor networks.
• Project managing and coordination for customer requested installations and upgrades to facilities.
• Provisioning and planning for small and bigger customers. Worked with CISCO and JUNIPER equipment and IP telephony services. Worked with layer 1, 2 and 3. Providing technical support configuring and troubleshooting. Project management support and development.
• Working with BGP VPN MPLS. Configuring and provisioning customer’s services that included DS1, DS3, and TDM optical SONET, DWDM and voice packages with Sonus backbone.
• Operate in a Network Operations Center (NOC), a 24-hour/7-days a week environment, monitoring the nationwide network.
• Ensure all network implementations are resilient, scalable, secure and adaptable enough to evolve with changing customer requirements.
• Carry on to In-sourcing of core network services, including firewalls, switches and load balancers
• Automation support and traffic management. Worked with LAN/WAN, managed services and supporting devices such as Adtran, IAD, ADVAs and other similar equipment.
• Worked with new installations as a telecom provider for public and government customers. Activation of their service and dispatch of field technicians for further troubleshooting and upgrades. Fiber solutions and dmark extensions testing and configuration of customers firewall and IP services. Provisioning IP blocks and private VPN. Also worked with public VPN and IPv6 configurations.
• Design and installation of a Video over IP network, enhancement of existing networks. Installed video conference equipment and involved border controller, gatekeeper and Management unit MSU.
• Performed surveillance, analysis, notification, and troubleshooting of worldwide TDM and IP telephony networks.
• Analyzed traffic performance alarms to ensure that customer performance matrix is consistently being met.
• End-to-end troubleshooting of T1s, DS3, DACS, TDM trunks, CICs and SIP interconnects.

TECHNICAL SKILLS:

• Network Operations Center (NOC)
• CISCO and JUNIPER equipment and IP telephony services
• IP Telephony, Data Center environment, IP and VoIP Networking, PSTN and multi-vendor networks.
• BGP, BGP4, OSPF, ISIS, RIP, IGRP, EIGRP.
• VoIP network components (i.e. PSTN, transport, soft switches, CMTS, routers, HFC network, CPE devices), Signaling and Communication protocols (i.e. DOCSIS, NCS/MGCP, COPS, SIGTRAN, SS7 and SIP).
• Video over IP network, enhancement of existing networks. Installed video conference equipment and involved border controller, gatekeeper and Management unit MSU.
• DS1, DS3, TDM optical SONET, DWDM and voice packages

PROFESSIONAL EXPERIENCE:

Confidential

Global Network Support Engineer

• Provide network engineering support for the security in Asia and the USA.
• Work with all network communications equipment L-1, L-2, and L-3.
• Work with firewalls Palo Alto, ASA, PIX, Check Point.
• Provide support for Load Balancers such as F5 and Acer
• Network troubleshooting, tools such as Netbrain, wire shark, Tivoli Intelledin, Viper and GNI
• Network security, research and development
• Work with all departments IP and structural design engineering

Confidential

Network Operation Engineer

• Provide 2nd and 3rd line network support on LAN/WAN infrastructures and platforms including IP Telephony, Data Center environment, IP and VoIP Networking, PSTN and multi-vendor networks.
• Provisioning and planning for small and bigger customers. Worked with CISCO and JUNIPER equipment and IP telephony services. Worked with layer 1, 2 and 3. Providing technical support configuring and troubleshooting. Voice, Sonus, Cisco VoIP, Project management support and development.
• Working with BGP VPN MPLS. Configuring and provisioning customer’s services that included DS1, DS3, and TDM optical SONET, DWDM and voice packages with Sonus backbone.
• Operate in a Network Operations Center (NOC), a 24-hour/7-days a week environment, monitoring the nationwide network.
• Ensure all network implementations are resilient, scalable, secure and adaptable enough to evolve with changing customer requirements.
• Implement security best practices and provide troubleshooting by debugging and resolving complex network problems
• Carry on to In-sourcing of core network services, including firewalls, switches and load balancers
• Provisioning of Ethernet from small pipes to several gig pipes. Different QoS options and support.
• Automation support and traffic management. Worked with LAN/WAN, managed services and supporting devices such as Adtran, IAD, ADVAs and other similar equipment.
• Worked with new installations as a telecom provider for public and government customers. Activation of their service and dispatch of field technicians for further troubleshooting and upgrades. Fiber solutions and d-mark extentions testing and configuration of customers firewall and IP services. Provisioning IP blocks and private VPN. Also worked with public VPN and IPv6 configurations.
• Worked with new installations and activation and service level agreements and worked with upgrades on the active sites. Schedule fiber and cable installations and configure remotely from office and home locations. Used Remedy and other proprietary systems to troubleshoot and isolate network issues.

Confidential

Project Manager/Coordinator/Network Engineer

• Managed all network operations from Pueblo, Colorado that supported the infrastructure for the USA and Mexico network LAN/WAN connectivity. VOICE, Cisco Unity, Call manager
• Manage and coordinated installations and configurations from all locations in the USA and Mexico.
• Performed surveillance, analysis, notification, and troubleshooting of worldwide TDM and IP telephony networks.
• Analyzed traffic performance alarms to ensure that customer performance matrix is consistently being met.
• Monitored and resolved network and switch problems.
• Identified opportunities for operational improvement, and suggested new and updates processes.
• End-to-end troubleshooting of T1s, DS3, DACS, TDM trunks, CICs and SIP interconnects.
• Adaptability to process changes and flexibility in job duties to include short notice requests for software upgrades and configuration changes, which required a maintenance window to be implemented.
• Responsible for network design and project implementation. LAN and multi-site WAN and all security systems.
• Helpdesk break/fix incidents and customer generated ticket requests. Engineering and IP networks with telephony. Maintenance and emergency recovery planning. Cisco routing protocols BGP, OSPF, RIP and more. Installed all the Wi-Fi systems for the plant perimeters. Incident process management. Implemented techniques to prioritize tasks and make the helpdesk more efficient and better to utilize. Worked with the ITIL ideology to better work the process and best practices of networking and telecommunications. Implemented two way radios for plant communications and camera system for security. Used all the equipment for CISCO that conformed the communications including, firewalls (PIX) ASA, MARS and routers. Used VG224 for analog conversion and worked on IP telephony for all the locations (including wireless IP phones). Installed all phones and call manager subscriber and publisher along with Unity servers. Used solar winds multiple module software for system logging and network monitoring. Installed all fiber cabling connectivity to remote areas and the plant in Pueblo from provider site 15 miles in length.
• Worked with all servers and equipment designed to each location. Installed video conference equipment and involved border controller, gatekeeper and Management unit MSU. Preparing to migrate email system to exchange and SAP. Negotiated contracts and circuit lines from telephony companies and maintenance agreement contracts on equipment and products for all hardware and software.

Confidential,Colorado Springs,CO

Network Support Helpdesk

• Networking helpdesk support for Confidential and other companies managed by HP. Overall support of network infrastructure and connectivity. Support is extended to companies such as, Microsoft, Energizer and other small subcontractors. Troubleshooting end users and the network infrastructure of the company. Testing their connectivity and software compatibility. Also provide support in messaging, share point, exchange, active directory, MS office and Windows XP. Work with Siebel ticketing system to log and record tickets. Form part of the security team that implements new procedures and contribute to build a troubleshooting database. Send network outage notifications and exchange server notifications. Support user migrations and provide technical support to customers in the world Network Engineering Support

Confidential,Colorado Springs,CO

Network Support

• Conducted contract projects with companies supporting their technical needs such as military bases like the USAFA supporting their computer systems software and hardware. Other companies include MCI, T-Mobil and NEXTEL. Worked with IBM contract projects setting up new sites. Installing the network hardware and software. Including the CISCO routers and switches such as the 2950 catalyst series and more. Installing the servers using MS server 2003. Installing the category 5 Ethernet cable and user PCs. Also installing the rest of the equipment such as the equinox hub and power UPS and patch panel. Verifying LAN/WAN connectivity and testing cables for VSAT connections plus Inventory and backups

Confidential,Plano,Texas

Network Analyst

• Maintain, support and monitor the Network Operations Center (NOC). It involves all the connections for the company in the nation and abroad. The network is composed of a 1 way network and a 2 way network.
• The network is composed of both CISCO and BAY (NORTEL) routers and switches. We incorporated all the equipment necessary to establish communications from each office to our corporate center. Utilize various types of applications to control the network which include: HP Openview, EMCOM, Optivity, Unix, Espectroanalyzers, Windows NT and 95, ProComm, Telnet Sessions, and DOS
• Nortel (Bay Networks) routers, Switches and Hubs Utilizing Site Manger and Optivity to operate in a graphical interface mode and the use of MIB commands. Also work with Cisco Networks IOS software for programming, configuring and maintaining Cisco Routers, Switches, Xyplex, Data General processors, Terminal Servers, Glenayre, ATM and Hubs. Using CSU/DSU Paradyne and Solo Flex devices. Each office has a R9000 and C9000 device that transmits paging traffic and we need to find any problems with that can possibly affect our traffic.
• Working with various companies to monitor satellite transmissions such as SpaceCom, MobilCom, Motorola, Iridium North America and Canada, GE Capital, and the Chicago Board of Trade all local and regional phone companies such as AT&T, Sprint, MCI Control and maintain all network operations for
• Hundreds of sites spread across of the United States, Canada, Puerto Rico, and Hawaii. PageNet/ Confidential Communications is currently the largest paging company with the largest PVC and 2 way network in the world. We are the middle ground between our field technicians and our back bone communications. We dispatch and help our technician troubleshooting problems in the sites across the nation. Working in conjunction with the telephone companies to install new circuits and provide different Bandwidth requirements for WAN services. Moreover, we control PBX communications/installations and monitor them. Designing and maintaining network topology documentation current to the new changes. Through the usage of Visio and proprietary network design software, we design and update network graphics documentation.