SUMMARY:

• Innovative technical manager with expert leadership and systems engineering skills. Multiple years of managerial and hands on experience.
• Implemented new products and services. Turned around problem services. Strong strategic thinker and team builder.
• Troubleshooting and creativity skills that are purely genius.

PROFESSIONAL EXPERIENCE:

Confidential

Southgate, Michigan

Technical Services Manager/Sr. Systems Engineer

• Information Security Management - led the Information Security Committee, provided guidance and direction for Confidential  compliance, maintained and managed documentation, ensured all information systems complied with corporate information policies, performed internal network and systems assessments, and provided information security training to employees.
• Microsoft Windows Active Directory Administration 2008/2012 - Managed user accounts, groups, machine accounts, and NTFS permissions. Recently upgraded the Windows Server 2003 Active Directory Domain to Windows Server 2012 Active Directory. Maintained operating system and server based applications.
• Office 365 Exchange E-mail Administration - Managed user mailboxes, shared mailboxes, distributions lists, work flow automation/rules (Command365 and PowerShell scripting), and Azure directory services synchronization.
• GlobalScape Enterprise File Transfer Server administration - Managed user accounts, security, work flows, rules, encryption keys, and created/maintained custom scripts for work flow automation.
• VMWare 5.1 vSphere clustered administration - Managed multiple virtual Windows and Linux servers and workstations, multiple clustered hosts, and multiple data stores in a shared storage environment.
• Cisco Local Area Network Administration – Managed multiple Cisco 1700 access switches, configured port security, multiple VLAN, Access Control Lists, and Layer 3 Routing.
• Fortigate Unified Threat Management – Managed clustered Forigate 100D UTM Firewall appliances, Intrusion Prevention System, Internet Filtering, Routing, and Firewall Rules.
• Managed multiple Metropolitan Area Network Providers – AT&T, Windstream, Comcast, and ANX to provide Internet connectivity and MPLS extranet circuits for client communications.
• EMC Celerra and IBM EasyStore shared storage administration – Managed multiple iSCSI storage servers, provisioned storage for vSphere cluster, maintained disk controllers and disk arrays, and provided backup and disaster recovery management.
• eVault disk to disk backup management – Managed record, files, and server level backups for all Windows, Linux, and AS/400 servers.
• IBM AS/400 server administration – Managed IBM iSeries V7R1 AS/400 server, maintained operating system, performed PTF, system configuration, user accounts, terminals, and Integrated File System.

Ypsilanti, Michigan

Sr. Systems Engineer

• Responsible for the overall direction, coordination, implementation, execution, control and completion of the Xyloc Security Suite, which includes the Xyloc Security Server and Xyloc Client.
• Provide second level support to customers with Xyloc product support systems integration issues – Windows XP/7, Server 2003/2008, IIS, MS-SQL support.
• Led and supervise a team of highly skilled developers, integrators, and technical support personnel.
• Sales support and sales engineering – designing, engineering, installation and integration at customer sites for proof of concepts and production installation of the Xyloc Security Suite.
• Develop and manage Tech Notes, Knowledge Base Articles, Engineering documentation, and User/Installation documentation.

Auburn Hills, Michigan

Contract Project Lead

• Responsible for the overall direction, coordination, implementation, execution, control and completion of the Confidential  Academy Learning Management System from Perception/Comartis to SABA for the Confidential  dealer network or about 15,000 dealership automotive technicians.
• Testing Web Based Training courses to ensure they operate seamlessly within the new SABA environment and coordinating programming changes with development staff to rectify any issues detected.
• Led a team of highly skilled Subject Matter Experts, Training Developers, and Technical Writers to execute continuous improvement on Instructor based and Web based training courses within the Automatic Transmission curriculum.

Ann Arbor, Michigan

Contract Technical Lead/Systems Engineer

• Responsible for the overall direction, coordination, implementation, execution, control and completion of multiple projects ensuring consistency with the stakeholder’s strategy, commitments and goals.
• Led and supervised a team of highly skilled telecommunication engineers, cabling installers, network engineers, database administrators, telecommunications engineers, and technicians at Confidential's National Vehicle Fuel and Confidential  in Ann Arbor, MI – had the responsibility for all IT, Network, Telecom, and user Moves, Adds, and Changes.
• Created Statements of Work (SOW) Request for Proposals (RFP), Bills of Material (BoM), and Procurement Requests (PR) for raw material, purchased services, and contract labor. Successfully managed and controlled multi-million dollar budgets.
• Prepared daily complex reports for Technical Points of Contacts and Contracting Officers, ensuring full compliance with agency requirements, tight deadlines, and contract requirements.
• Led the planning and execution of a large scale Confidential  Fiber Project, Laboratory modernization project, and campus wide Ethernet cabling upgrade project that included upgrading Category 3 cable that was split to Catagory 5e/6 cable 4 pair cable to support Power over Ethernet for over 1,000 drops, 12 communication closets, and two data centers at the local Ann Arbor office, as well as managed multiple vendors to upgrade multiple laboratories and office buildings nationwide for about 15,000 users.
• Managed multiple Windows 2008 Server, Active Directory and VM Ware ESXi 5.0 migration projects.
• Led the planning and execution of a network upgrade project consisting of 6500, 4500, and 3700 Cisco switches; 1800, 2600, and 7000 routers; and Cisco 501 Firewall.
• Responsible for the overall direction, coordination, implementation, execution, control and completion of multiple projects ensuring consistency with the stakeholder's strategy, commitments and goals typically in an agile/scrum type environment.
• Developed and implemented communications plans, managed project budgets, managed project resource allocations, and developed full scale project plans for each new project and major system change.
• Chaired committee that was responsible for creating and presenting business cases and cost benefit analysis to EPA senior management, stakeholders, and project champions.
• Strong leader with excellent verbal and written communication skills, as well as the ability to influence and instill confidence with the work force to perform at peak performance.
• Installed and upgraded Ethernet Cat 5e/6 network drops, cable trays, conduits, fire wall penetrations, terminated jacks and patch panels, modernized communication closets (racks and cabinets), installed cable management, updated cable inventories and building maps.
• Performed product evaluation for EPA - application, computer hardware, network hardware, and telecommunication equipment. Created reports, bill of materials, project budgets, and implantation strategies.
• Migrated campus video conferencing equipment from Polycom to Cisco Tandberg. Converted all ISDN-BRI systems to IP/SIP enabled systems. Developed and provided end user training of new video conference technology.
• Migrated a 700 station campus from Nortel Option 61c phone system to Avaya VoIP branch system. Installed VoIP phones, programmed bridged appearances, ring groups, hunt groups, vectors, voice mail boxes, and phone trees.
• Managed telecommunication and cabling documentation, labeling, and naming schemas.
• Performed end user training for computer and telecommunications equipment.
• Microsoft Windows Active Directory Administration NT 4/2000/2003/2008 - Managed user accounts, groups, machine accounts, Confidential  permissions, and File and Print Shares for a campus of 500 users.
• Storage Area Network Support - Installed new fibre channel switches, HBA cards, and assigned virtualized storage.
• Performed database administration for multiple Lotus Notes, Oracle and MySQL databases.
• Migrated e-mail, application, and File/Print Servers from Windows NT 4.0 Server to Windows 2003 Server to Windows 2008 Server.
• Migrated multiple physical servers to VM Ware ESXi virtual servers as part of the Windows 2008 Server migration
• Created Group Policy Object, vbScripts, Power Shell, Lotus Script, SQL, and PL/SQL scripts to automate, administrate, and manage Windows Server and Workstation Operating systems, Cisco switches and routers, and Oracle and MySQL databases.
• Created standard images for Winodws 95, Windows XP, Windows 7, Windows 2003, and Windows 2008 systems. Distributed images to new systems, performed patch management (Big Fix and WSUS), and configured security policies.
• Documented applications and Operating Systems installation and administration.

Auburn Hills, Michigan

Systems Engineer/Site Coordinator

Responsibilities:

• Created standard images for Windows 95/Windows XP.
• Managed multiple Novell and Windows NT File and Print Servers.
• Performed database administration on IBM DB2 database servers – created multiple SQL queries and scripts to automate data pulls/exports.
• Developed multiple Access databases and Visual Basic scripts/small applications that were used to analyze warranty costs and performance.
• Performed end user training for computer and applications.
• Documented applications and Operating Systems installation and administration.