SUMMARY:

• Network Management Specialist for 15 years working on Windows, UNIX, Linux and HP - UX servers in the area of Network Monitoring of large corporate networks.
• Collected and documented HPOM Message browser for agent down messages and recorded them to a shared network drive; restarted down agents on Windows and UNIX servers.
• BMC Proactive Net Performance Manager Administrator.
• Worked extensively with HP Network Node Manager and HP Operations Manager software for managing large corporate networks for many years.
• Also have UNIX experience that has been used to install new monitoring software on management servers and to install updated HPOM agents on managed servers.
• Installed, configured and maintained HP SiteScope versions 10, 11 for monitoring the VA Veteran’s websites.
• Supported and maintained HP SiteScope monitoring software for monitoring VA websites.
• Installed, configured, maintained and supported HP NNMv6.2, monitoring software, CiscoWorks and Netcool on 55 Solaris 8 Sun-Fire 280R management servers
• Created and maintained critical documentation for many positions listed here

TECHNICAL SKILLS:

Operating Systems: Solaris 8/9/10, HP-UX, Linux (Red Hat Enterprise, Mandrake), SunOS, FreeBSD, SCO-UNIX, Windows NT/2003, 2008, 2008 R2, Windows 10 all favors, MacOS

Hardware: Sun SPARC, ULTRA SPARC, Sun Enterprise 450 - HP9000 K460, D350, D370 - Compaq, Dell, Gateway, IBM Servers, HP printers, Cisco 2500, 3660 routers, Catalyst Switches, Cisco routers and switches, Nortel Networks routers, hubs, terminal servers and similar network support equipment, NetScout RMON probes, EMC Symmetrix, EMC Celerra File Server (Linux scripting)

Software: CDE, X Windows System, Exceed, HP OpenView NNM and HPOM, Concord eHealth, NetMetrix, Sun Sunnet Manager, DNS (BIND 4.9.x and 8.x), TCP/IP, NIS, NTP, NFS, SNMP, SMTP, Apache HTTP, Veritas Software, CiscoWorks for UNIX, CiscoWorks 2000, Cisco Transport Controller, NatKit, Cisco Network Registrar (CNR) BMC Patrol, NetSys, CRM, Cisco WAN Manager, nGenius RTM, Telemon, NetID, Lucent QIP, SNMP Research, Nortel Optivity, WebNM, What s Up Gold, ARS Remedy, Netcool Omnibus, WebTop, NetBackup 7.5 Bare Metal Restore, Citrix XenApp 5.x, 6.x and 7.6, AdventNet Monitoring Software, NetScout, BMC Blade Logic, BPPM monitoring software and UC4 AppWorx Job Automation software, RAMSES web-based troubleshooting for network users and server administrators

PROFESSIONAL EXPERIENCE:

Confidential

RAMSES/WRDP Support

Responsibilities:

• Built and maintained virtual machines with Citrix XenCenter from HP DL360 Gen8 servers for replacement servers for AT&T
• Supported the RAMSES and WRDP VPN applications for Nokia’s growing network specialists that utilize these platforms to support various servers around the world
• Remote troubleshooting of Citrix Receiver client installations for many Nokia/Alcatel-Lucent engineers, employees and contractors all over the United States, India and Europe
• Performed many remote troubleshooting sessions for Nokia engineers attempting to connect to AT&T NESA server in various data centers across the country
• Built many Windows 2008R2 server for replacements for AT&T WRDP Servers in key Data Centers for AT&T using HP DL160 Gen9 servers
• Used RAMSES to connect to many customer RDP servers across the world to perform maintenance, install patches and to perform routine server monitoring
• Created and maintained a Citrix Troubleshooting Wiki page for assisting all Citrix users at Nokia

Confidential

Network Management Specialist

• Installed HPOM agents on 1300 servers including Windows, Linux and HP-UX using HP Automatic Agent Onboarding (AAO) software
• Added 1300 more server hostnames and IP addresses to the HPOM server’s host table
• Checked each server’s membership with various nodegroups such Windows, Linux and HP-UX and provided new policy updates for each group of managed servers
• Participated in a very large SCOM to HPOM migration project for a large national healthcare organization

Confidential, West Palm Beach,Florida

Telecommunications Analyst

• Worked with Symantec Net Backup products including Bare Metal Restore on Solaris and Window servers
• Built and tested HP C7000 Blade servers using Windows 2008 and 2008R2 Servers and Citrix XenApp 6.5 software
• Performed Citrix Upgrades for AT&T Data Centers from XenApp 5.5 to 6.5
• Installed and configured C7000 Blade servers for use in AT&T’s Data Centers across the country
• Provided SARB Vulnerability Server testing and reports for many blade servers in ALU’s Server Lab

Confidential,Lombard,IL

FLS Support Application Analyst

• Worked in Column’s Lombard office doing phone support for all BMC’s network monitoring products for Column customers.
• Attended BMC Proactive Net Performance Manager Administrator Online Training Classes

Confidential

Network Monitoring Engineer

• Installed and configured HP NNMi servers on Windows 2008R Management servers for the HCSC network.
• Collected and documented HPOM Message browser for agent down messages and recorded them to a shared network drive.
• Restarted down agents on Windows and UNIX servers that were all Solaris 9/10 OS’s, troubleshoot why the agents weren’t working or reinstall the agent software if it wasn’t installed. Had to SSH into each server, login and navigate to a specific area on the each server and reinstall the agent software, making sure that it reporting back the management server.
• Upgraded and installed new HPOM agents using BMC Blade Logic Server Automation software.
• Installed and configured Cisco Wireless LAN MIBs on all NNMi servers to monitor HCSC’s wireless network environment.

Confidential

Network Monitoring Engineer

• Configured and maintained Advent Net software monitoring for Motorola Solution customers like Sears, Kohl’s and Ross Development for 24 by 7 monitoring of their stores for Linux servers.
• Maintained Netcool probe server lookup tables for use with Netcool Omnibus for reporting alarms to the Motorola Network Operations Center to keep Netcool lookup tables current.
• Configured new store monitoring setups for many Motorola Solution customers using ICMP monitoring where alarms would be reported directly to Netcool Omnibus to get accurate alerting and reporting.

Confidential

Tools: Engineer

• Supported and maintained HP OpenView Operations 8.1 management server that monitored over 200 Solaris 10 servers for Confidential ’s large IT server environment.
• Installed, configured and maintained HP Network Node Manager (NNMi) version 9.x.
• Monitoring DeVry network routers and switches running on a virtual Windows management server platform.
• Attended many planning meetings for DeVry monitoring projects and gathered critical monitoring information for monitoring special DeVry projects.
• Supported and maintained UC4 Job Automation software for DeVry’s Operations Center

Confidential

Senior Network Administrator

• Supported and maintained HP OpenView Node Manager Versions 6.x, 7.x, 8i and 9i for the U.S. Department of Confidential Network and Security (VA-NSOC) Center in Hines, Illinois.
• Supported and maintained HP OpenView Node Manager on Solaris Sun-Fire v490 servers.
• Utilized Solaris 8/9 OS.
• Supported and maintained Cisco works servers for maintaining VA distribution and access routers.
• Installed, configured and maintained HP Network Node Manager Version 9i on two Windows 2003 virtual servers.
• Supported and maintained HP SiteScope monitoring software for monitoring VA websites.
• Installed, configured and maintained HP SiteScope versions 10, 11 for monitoring the VA Veteran’s websites.

Confidential

OVO Administrator

• Created, supported and maintained HP OVO software templates and server configurations for the management of one hundred and thirty HP-UX PA-RISC, Itanium and Linux Enterprise servers.
• Moved and added Solaris 7/8 servers from Illinois to Arkansas.
• Performed file restorations using Veritas NetBackup for Acxiom network users.
• Maintained complete documentation for OvO template configurations.
• Designed, customized, and supported KSH scripts for OvO templates.
• Supported 24x7 technical on-call support for ERM Group after hours.
• Completed large-scale server monitoring migration from the Bensenville Illinois Data Center to Confidential Data Center in Conway, Arkansas in October 2005.

Confidential

Senior Network Admin

• Performed customer turn-ups for the PremierSERV Managed Services customers in Arlington Heights, IL.
• Installed, configured, maintained and supported HP NNMv6.2, monitoring software, CiscoWorks and Netcool on Solaris 8 Sun-Fire 280R management servers.
• Configured and supported Cisco routers for new and existing Frame Relay circuits for PremierSERV Managed Services.
• Performed troubleshooting and configuration of Cisco routers, NMS platforms and Frame Relay networks.
• Installed and configured SNMP and TL-1 network monitoring of Cisco ONS-15454, ONS-15530, and ONS-15540 optical platforms.
• Created and revised Korn Shell scripts for HP Network Node Manager to perform special network operations.
• Configured OVO servers for monitoring customer Windows and Cisco Call Manager servers.