SUMMARY:

• 34 years of Managed File Transfer Experience.
• Primary responsibility is to design, build and maintain the operational readiness of the Managed File Transfer application infrastructure in a mission critical computing environment.
• Using IBM/Sterling FileGateway and Integrator, IBM/Sterling Connect:Direct, FileAgent, CONNECT: Enterprise and other IBM/Sterling products on Multiple Platforms . Also, used Globalscape File transfer product.
• User Training and Support Documentation, Change Management, and Project Management
• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

TECHNICAL SKILLS:

Platforms: IBM MVS, OS/390, ZOS Operating Systems, UNIX (AIX, Solaris), Microsoft Windows operating systems from 95 on, Mac OS, Frontends 3725, and 3745.

Networking: TCP/IP, Novell, SNA, Ethernet, Token Ring, VPN, SSH, Secure ID, PGP, PKI, SSL, STS, HIPPA, CFR - 11, VTAM.

Languages: REXX, CLIST, COBOL, BASIC, IBM ASSEMBLER, AWK, MICRO FOCUS COBOL UNIX Shell Scripting, HTML, XML.

Tools: JES2, JCL,SAR,SAS,UCC7,OPCA,TSO,ISPF,IOF,SDSF,FDR,DFHSM,SMS, STARTOOLS, FILEAID, IBM and OTHER VENDOR UTILITIES.NETVIEW, HUMMINGBIRD EXCEED, WS-FTP, WINZIP, CONNECT Direct(NDM) On IBM Mainframe, CONNECT Direct(NDM), SECURE PLUS on IBM Mainframe UNIX and Windows Platforms.

PROFESSIONAL EXPERIENCE:

Confidential, North Carolina

Managed File Transfer Engineer

Responsibilities:

• 1 year experience using Globalscape File transfer product.
• Build and maintain the operational readiness of the application infrastructure in a mission critical computing environment.
• This position is responsible for managing assigned software products and associated hardware and operating systems relevant to the Enterprise Managed File Transfer function.
• The current Secure Data Exchange (CONNECT Enterprise) and Sterling MFT (Sterling FileGateway). In addition to application support, the role will focus on migrating towards a single Sterling solution and supporting business critical projects.
• This responsibility may include current and future applications, and may include additional systems and technologies that integrate with designated applications.
• Monitor performance of application and taking action on changes.
• Respond to application outages and perform routine maintenance on assigned applications.
• Perform routine changes as assigned and according to change management procedures.
• Provide level 2 and 3 support for projects and implemented applications
• Identify, isolate, and troubleshoot issues and drive development of solutions.
• Assist with capacity planning to ensure application is scaled to meet current and projected capacities.
• Maintain version, patch and security levels, in accordance with the strategic direction of the company .
• Basic understanding of Unix fundamentals, standard command knowledge and programming languages.
• Familiarity with basic system administration tools and processes required.
• Basic understanding of relational databases (i.e. Access, Oracle, and SQL Server) and basic SQL syntax including inserts, updates, deletes and joins.
• Basic experience with Crystal Reports including formulas and calculations.
• Experience performing maintenance and administrative tasks within an application.
• Microsoft Windows skills and troubleshooting experience.
• Proficient in technical skills or knowledge in position-related areas; and the ability to keep current with that knowledge and trends in areas of expertise.
• Basic networking knowledge including TCP/IP, peer-to-peer, RPC, shares, FTP and packets.
• Understanding of security fundamentals and ability to force standards within each application
• Understanding and application of thorough testing procedures and quality control processes.
• Knowledge of Web Server technology, including IIS, WebSphere, Apache, Tomcat, etc.
• Ability to create and document instructions so that others can follow them.
• A strong technical aptitude, strong problem solving skills.
• Programming / scripting knowledge in multiple languages, to include: HTML, JavaScript, Visual Basic, VBS/VBA, ASP, PERL, KSH, WinBatch, SQL and Peregrine’s custom languages. Non-technical Qualifications:
• Ability to work independently and exhibit excellent interpersonal and team skills.
• Provide user training and communicate technical and non-technical information to technical support groups, customer support centers, end-users, senior management and vendors.
• Collaborate with peers across the organization.
• Provide consultation to all stakeholders directly or indirectly affected by the application.
• Manage work queues and track user issues and requests. Complete work queue items according to procedures.
• Develop and document procedures, policies, and best practices. Increase efficiency through implementation of best practices and process automation.
• Plan, coordinate and execute change management processes.
• Ability to manage multiple tasks including; project tasks, deadlines, etc.
• Ability to interact with vendors for support and information.
• Excellent communication skills, including verbal, written and presentation are necessary.
• Customer service oriented, flexible and adaptable.

Confidential, North Carolina

Managed File Transfer / Production Control Analyst III

Responsibilities:

• Install New and Upgrades of CONNECT:Direct on Windows and UNIX Servers.
• Maintain CONNECT:Direct on Mainframe, Windows and UNIX Platforms.
• Maintain CONNECT Enterprise, PGP on UNIX Platform.
• Maintain Sterling Secure Proxy.
• Maintain Secure Plus for CONNECT:Direct on UNIX.
• Build and Maintain code for file transfers on all Platforms for internal and external clients.
• Provide 24x7 on-call availability for supported infrastructure.
• Employ new methods for integrating technology into the environment.
• Facilitate project support.
• Attend meetings, coordinate communications of functional responsibilities.
• Assist with overall planning of resources within the function.
• Ensure that production runs have the appropriate Job Control Language, run documentation and availability of data files.
• Responsible for problem identification, escalation and resolution in the production environment.
• Assume responsibility for collaboration with other departments in support of project goals.
• Develop and maintain documentation for supported infrastructure.
• Develop, document, and execute disaster recovery plans.
• The capacity to acquire complex technical concepts through training and self-study.
• Excellent interpersonal and communication skills.
• Support training of less experienced personnel.

Confidential, Pittsburgh, PA

Systems Problem Management

Responsibilities:

• Installed, Designed, Implemented and Maintained File Transfer Software (NDM for Windows) on a Clustered Server Drive, utilizing the clustered drive for quick recoveries. Installed, Designed, Implemented and Maintained Encryption Software (PGP) on company’s Mainframe Systems.
• Acted as Administrator for Encryption Software (PGP).
• Installed and Maintained Compression Software (PKZIP) on company’s Mainframe Systems.
• Installed and Maintained File Transfer Software/Fileact Software (NDM/Swiftnet) on UNIX Platform to meet Global System Services Department Request for transfers over Swift Network.
• Worked closely with CIS ( Corporate Information Security) to Enhance NDM’s Security Point of Entry and creating Dual Sourced ID’s for easier conversions from SNA to TCP/IP.
• Troubleshoot File Transfer problems on all Platforms, working closely with our Network and Vtam Analyst.
• Developed Clist to allow File Transfer Technicians to Add, Verify and Sign Encryption Keys in Batch processing, increasing File Transfer Technicians Productivity and allowed for an Audit Trail.
• Perform Disaster Recovery on all File Transfer Software on Multiple Platforms.
• Supported File Transfer, Encryption and Compression Software 24x7, and Acted as Backup Support for In-House.
• File Transfer Software, UNIX Server Encryption Software (PGP), and for AS2.
• Trained File Transfer Technicians and File Transfer Support on use of all Software.
• Responsible for determining the cause and effect of all problems occurring during the execution of daily batch processing and initiating corrective action.
• Management and Support of more than 30000+ Production Jobs.
• Management and Promotion of all changes to Production Source Libraries.
• Served as Liaison between Application System Programmer and Technical Support group. Trained new System Analyst.
• Maintained Assembler Programs used by Application Systems Analyst to recover batch jobs.
• Maintained Clist and Rexx Programs used by Application Systems Analyst to recover batch jobs.
• Supported Disaster Recovery test.
• Monitored several Mainframe Systems ensuring availability of all On-Line Systems and Applications. Troubleshooting Users Communication and System Problems.
• Applied Maintenance to all On-Line Systems and Applications provided by Systems Analyst.
• Switched On-Line Systems and Application to their Backup Systems.
• Switched Vtam Lines to Backup 3725 or 3745 as needed.
• Trained new Teleprocessing Technician.
• Supervised the Shift, in an On-Line / Off-Line Environment, producing high quality and quantity microfiche, and meeting turnaround requirements