SUMMARY:

I enjoy helping people and working with new technology. I am a knowledgeable Information Technology Professional with an extensive background in operating, troubleshooting, diagnosing, upgrading, and repairing computers and electronics. I have a good understanding relating to client issues while being able to find appropriate and accurate solutions for their situation. I am interpersonal, logical, caring, and able to manage and prioritize multiple events and activities simultaneously.

TECHNICAL SKILLS:

Operating Systems: Windows Server 2003 R2, 2008 R2, 2012 R2, and 2016, Cisco IOS, SonicWall SonicOS Windows 2000/XP/Vista/7/8.1/10, Mac OS X, Linux, VMware ESXi 5.1, Google Android, and Apple iOS

Networking: TCP/IP network installation and administration, firewall, switch, and server install, configuration, and upgrade, Cisco VOIP administration, Wireless LAN installation and custom configuration, PC setup, configuration, upgrade, and repair.

Applications/Tools: Active Directory 2012 R2, Windows Server 2012 R2 DHCP, DNS, and File and Print, VMware vSphere 5.1, Cisco UCM, Unity, and UCCX, MS Office 365, Sage 100 and 30 0 CRE, Infor Baan ERP, Numara Track - It, Autotask PSA, Continuum MSP, Symantec Backup Exec, HP Data Protector, go1984 Video surveillance software, Acronis True Image, Nero Burning Rom, Memtest, Drive Fitness TestHardware: Cisco 2960, PowerConnect, and X-Series switches, Cisco 1841 routers, SonicWall TZ 215 and 30 0, SonicPoint APs, Dell PowerEdge and HP DL360 servers, HP P2000 SAN, Axis PoE cameras, Nortel and Mitel phone systems, Cisco IP phones, Polycom HDX 9000, all brands of desktop and laptop assembly and repair, SOHO routers/switches/hubs, laser and inkjet printers, electronic, and other peripheral repair, installation and configuration, cable and DSL modems.

PROFESSIONAL EXPERIENCE:

Confidential, San Diego, CA

Network Consultant & Support Engineer

Responsibilities:

• Provided remote and onsite network and server support for multiple clients in the San Diego area.
• Administered and configured Office 365 tenants adding/removing users and Exchange Online recipient and shared mailboxes.
• Set up an Office 365 tenant with Exchange Online and added the vanity domain using a TXT DNS record for confirmation. Pointed their public DNS to Office 365 for proper mail flow.
• Registered, installed, updated, configured, and maintained SonicWall TZ 215 and 30 0 firewalls.
• Added SSL VPN licenses to SonicWalls and configured the SSL VPN service for remote access.
• Configured SonicWall TZ 215 firewall and NAT rules to allow access to a private email server from the WAN zone.
• Added VLANs to multiple Dell switches and set up trunks to allow VLAN traversal. Connected the main switch to the SonicWall to provide DHCP services, routing, and internet access.
• Moved to a new ISP and had to update the IP addresses on the SonicWall site to site VPN tunnels. Created new tunnels before the switch so that the tunnels would come up immediately post moving to the new ISP.
• Added a Dynamic DNS account using NO-IP.com to a SonicWall TZ 300 for a customer with a dynamic IP address.
• Installed and configured Ubiquiti UniFi and SonicPoint APs.
• Configured Windows Server 2016 DC, DNS, DHCP roles.
• Upgraded Sage 100 Contractor client and server from version 19 to 20 to process year-end tax update.
• Migrated hosted Exchange 2013 to Exchange Online using PST migration.

Confidential, San Diego, CA

Network Support Engineer

Responsibilities:

• Provided remote and onsite network and server support for multiple clients in the San Diego area.
• Registered, installed, updated, configured, and maintained SonicWall TZ 215 and 30 0 firewalls
• Added SSL VPN licenses to SonicWalls and configured the SSL VPN service for remote access.
• Installed and configured Ubiquiti UniFi APs.
• Administered Microsoft domain services including, Active Directory, GPO, user and computer accounts, shares, security permissions, DHCP, and DNS.
• Deployed antivirus software to over 75 systems at multiple locations using Symantec Endpoint Manager server for maintaining up to date virus definitions and monitoring.

Confidential, Tinley Park, IL

IT Systems/Network Administrator

Responsibilities:

• Administered Microsoft domain services including, Active Directory, GPO, user and computer accounts, shares, security permissions, DHCP, and DNS.
• Promoted Microsoft Server 2012 R2 servers to domain controllers then demoted 2003 DCs to member servers and finally removed them from the network due to EOL.
• Migrated on-prem Exchange Server 2010 mailboxes to Microsoft Exchange Online using batch migration.
• Installed, configured, and supported a local WSUS server to control Windows updates and improve network bandwidth utilization decreasing by internet usage every patch Tuesday.
• Migrated over 150 Windows XP systems to Windows 7 due to EOL.
• Deployed 6 virtual Windows Server 2012 R2 servers into the VMware vSphere datacenter.
• Headed the installation of an IP PoE camera system utilizing our current network infrastructure providing cost savings from requiring additional PoE switches. Monitored bandwidth usage before and after the installation to confirm correct capacity capabilities.
• Managed and supported over 125 users, 175 computers, 10 servers, 75 IP phones, and 15 network printers.
• Maintained daily backups of our file server using Symantec Backup Exec sending the backups to a QNAP NAS.
• Administered network monitoring using MRTG to collect bandwidth utilization statistics.
• Created custom GPOs for different departmental needs for our OUs to increase security and prevent unauthorized operating system changes.
• Deployed antivirus software using Symantec Endpoint Manager server for maintaining current virus definitions on computers.
• Recommended wide variety of technical solutions in order to improve productivity including correct wireless channel separation, gigabit trunks between switches, layer 3 switching, STP for redundancy, and virtualization utilizing high availability.
• Worked with systems engineers supporting installation and cabling of our VOIP servers, Cisco switches, routers, wireless controller, access points, and WAN and Internet circuit upgrade and installation.