SUMMARY:

• Over 12 years of experience in Information Technology Industry.
• Experienced with Software Packaging.
• Experienced in Creating MSI’s, MSP’s, and MST’s in InstallSheild/Admin Studio and Flexera.
• Experienced with Altiris Management console and SCCM full life cycle from planning, development, implementation, administration, and support.
• Experienced in utilizing PowerShell to execute backend commands on Win 7 machines.
• Experienced in Installing and configuring VMware to create multiple OS virtual machines for testing including virtualization of server clusters.
• Windows Azure Cloud Architectural Design and Implementation
• Deploying and Configuring Office 365, Azure Premium Active Directory, and InTune (EMS).
• Flexera FNMP tool installed/managed/operated for Hardware Asset Management and Software Asset Management.

TECHNICAL KNOWLEDGE/SKILLS

• Networking: TCP/IP, 10/100 - base-t, Hubs/Switches, Routers, CSU/DSU's.
• Create, configure, and manipulate VB Scripts, PowerShell, AutoIT, and Wise Scripts. .
• Telephony: PBX skills to include Add/Moves/Changes within the PBX and Avaya Admin Console.
• Create MSI’s, MST’s, and MSP’s utilizing Orka, InstallSheild, and Wise Package Studio.
• Asset management, patch management, software deployment, and reporting via Altiris Management Console and SCCM.
• Core Hardware: Servers/Desktops/Laptops, Printers/Plotters, Blackberry, iPhone, iPad/Windows/Android Tablets.
• Azure Cloud architectural design and planning to include hybrid on pre AD solutions.
• Mobile integration for laptops/desktops, tablets, and phones for InTune.
• Rights Management Suite (RMS) integration with Office 365 environment.
• Implement InTune in SCCM hybrid solution for mobile device management.
• Project coordination between Local Exchange Carrier (LEC) and account teams/customer.
• Escalate late loops and missed SLA’s (Service level agreements).
• Establish software packaging parameters, classifications, and feasibility.

TECHNICAL SKILLS:

Operating System: VMware, Windows 7, Windows Server 2012 R2, and Mac OS X (10).

Applications: Microsoft Query, SQL Server Enterprise Manager, Query Analyzer, PAL, PDA Word (all versions), MS Office, Access, SQL, Lotus Notes, Microsoft Outlook, Microsoft Front Page, PowerPoint, Excel, TCP/IP, Active Directory(Heyena), Mainframe, Novell, Netware Admin, Service Desk, Citrix, PeopleSoft, PBX voice, Currency Teller, E port, Reflections, SharePoint, Remedy, Altiris, WISE (software packaging), AUTOIT, VMware, VM Workstation, LAN Desk, Flexnet FNMP, Install Shield/Admin Studio, ADFS, Flexera, LDAP, Office365, InTune, EMS, Azure Cloud, RMS.

Mobile Sys: BlackBerry, Palm OS, Apple (iPhone & iPad), Blackberry Enterprise Server, Windows Mobile (implementation & support), mobile applications (deployment & support), Root Cause Analysis, Mobile Disaster Recovery & synopsis, Capacity planning, Mobile integration & data migration.

Languages: VB Scripting, PowerShell, Wise Scripting.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Systems Engineer

Responsibilities:

• Utilize full command prompt functionality to access computers such as desktops, laptops, NCT’s (embedded), and RIT devices that are not on the domain/network.
• Install/remove programs, change registry keys, robocopy files/directories, start/kill processes/services, remotely via command prompt.
• Create VBScripts to commence installation/upgrades on software packages on multiple systems. Utilize scripts to run a series of functions on remote systems that may include adjusting local GPO and allowing devices to get updates.
• PowerShell utilized to execute backend commands on Win 10 machines.
• InTune integration with on premise SCCM 2012 R2 environment to optimize hybrid solution.
• Azure Active Directory utilized in hybrid solution to migrate users and OU’s into the cloud.
• Virtualize server environment into Azure VM environment to include blog storage management, global backup solution architecture, and cloud software deployment.
• Azure RemoteApp implementation in environment to include application distribution, licensing, and development for multi-user access deployment via Azure.
• Utilized to measure network threats, user login/failures, quarantined devices, end point protection, and application metering.
• Migration from on-premise Exchange 2010 to Office 36 5 environment to include user migration and mailbox replication from cloud to on-premise exchange.
• Office 365 application distribution and usage metering including Office 365 MDM management/administration.
• Setup MFA server to integrate with ADFS for single-sign on.
• Windows 10 architectural integration, stress testing, and build out via SCCM MDT.
• Run PowerShell scripts to do multiple installs, removals, and updates on multiple machines simultaneously.
• Integrate PowerShell and VBScripts to do system checks and Win 10 imaging.
• Altiris Management 7.5/8.1 and SCCM (2007 & 2012 R2) console used to distribute software packages, manage site servers, asset management, patch management, and updates.
• Install and configure VMware to create multiple OS virtual machines for testing including virtualization of server clusters.
• Wise/Install Sheild and AutoIt utilized for software packaging and distribution for installing new software installs, patches, and upgrades such as an MSI, MSP, or MST.
• VMWorkstation utilized for testing environment with full desktop virtualization as application to mount on a Win 7, 8.1, and 10 image.
• WinBatch used to run compiled scripts locally on pc’s and RIT devices.
• Office 2016 integration/installation/administration.

Confidential, Atlanta, GA

Sr. Systems Architect

Responsibilities:

• Design implementation strategy for Altiris deployment in environment for CMS, SMS and AMS systems to integrate with server and computer architecture.
• Create hierarchy for CMDB data integration for reporting with InTune for a hybrid scenario to encompass mobile device management, software distribution, and system patching.
• Integrate Azure AD in hybrid scenario to allow flow of current AD attributes into the cloud to allow user mobilization using the portal to work from any computer.
• Decommission physical server machines and virtualize VMs in Azure as replacements to move from 85% availability to 99.9% availability based on data center locations.
• Construct Remote App features VMs to allow user access to server based applications on mobile devices without increase license utilization.
• Create patch management system for on-premise and off-premise systems to be updated methodologically through phased patch rollouts through Altiris and InTune.
• Create VPN tunnels to increase security for accessing VMs and turn off public IPs to only allow internal IP ranges.
• Create custom VPN package to distribute for remote users which allows access to the WellStar network.
• Office 365 integration and migration for users on Exchange through first hybrid environment, to sole cloud only environment.
• Install AD connect tool for synchronization including Exchange connectors to sync mail between on-premise and off-prem.

Confidential, Atlanta, GA

Sr. Systems Architect

Responsibilities:

• Implement AirWatch system for mobile device management of all tablets, phones, and laptops.
• Constructed SaaS environment to implement with token services to ensure secure log-on to email and medical systems in the cloud.
• VPN package creation to for SSL connections into CHOA network for remote services.
• Site to Site VPN tunnel construction from CHOA colocation to various physical locations
• Integrate Wireless profile integration for mobile devices to be deployed via AirWatch system.
• Construct user and use agreement for the use of mobile devices and data ownership of CHOA.
• Round-robin backup solution integrated to allow load balancing of users approved to access company network and resources.
• Office 365 integration for hybrid environment with exchange on premise for bi-directional traffic flow of mail from on-prem to cloud and cloud to on-prem.
• Azure AD integration for hybrid environment to allow ADFS integration and single-sign on for mobile applications published in Azure.
• Security group creation and migration into Office 365 cloud space.
• Utilize Powershell scripts to maintain and remove old/deleted/disabled accounts from Office 365 including restarting password sync.
• Architect transfer of services from AirWatch to InTune and redeployment of solution.
• Setup Multi-Factor Authentication Server for ADFS to complete single sign-on.

Confidential, Atlanta, GA

Sr. Systems Engineer/Software Packaging Engineer

Responsibilities:

• McAfee eOrchestrator admin console used to monitor, append, and flush environment to ensure anti-virus protection policies are enforced.
• Microsoft Exchange integration, SharePoint configuration and support.
• Exchange ActiveSync integration and support for mobile devices.
• Implementation of Azure Premium AD as SaaS environment for Active Directory Federated Services (AFDS).
• Upgrade services from 2.0 to 3.0 ADFS and authenticate users stored in LDAP for single-sign-on.
• Create Domain Controllers (DC) in the cloud to sync with ADFS on premise via Azure AD Connect Tool.
• DirSync tool (Directory Synchronization) utilized to do one direction synchronization of OU’s and single backward replication for password reset in the cloud.
• Setup MFA server for synchronization with network access to include certificate installations and Citrix Access Gateway.
• IaaS solutions implemented to cut costs and implement cloud solution.
• Implement and support Zen apps and Citrix Virtual Desktop.
• Interface with users to resolve all issues through Remedy ticketing system.
• Design SCCM 2012 SP1 migrations for enterprise clients. Use Infrastructure Planning and Design (IPD). Microsoft Assessment and Planning (MAP 8.5) Toolkit.
• Active Directory administration for users and workstations/servers to include Group Policy creating/amendment.
• Altiris Management 7.1/7.5 and SCCM (2007 & 2012) console used to distribute software packages, manage site servers, asset management, patch management, and updates.
• Conversion of Link 2010 to Link 2013 and integration into Exchange 2013 environment.
• GSM/CDMA/G3/G4 technologies. Mobile IP interface.
• Setup software library, distribution points, .
• Server support, integration, migration, and upgrades for SCCM 2012.
• Supported 8 servers that were assigned to me for SCCM 2012 R2 used to implement and manage computers/server, software metering, and also WSUS.
• Software packaging utilizes WISE and Admin Studio.
• Scripting to include VB, WinBatch and PowerShell.
• Office 365 integration/installation/administration.
• Create MSI’s, MSP’s, and MST’s in Install Sheild and Flexera.
• Flexera FNMP tool utilized for HAM and SAM licenses including specialized reporting for cost reduction of software expenditures.
• VMWare utilized for software testing environment.
• Leverage LDAP services for password authentication and querying within Active Directory.

Confidential, Duluth GA

Sr. Systems Engineer

Responsibilities:

• This role was 90% engineering and 10% project management.
• Supported users in Windows XP/2000 environment.
• Utilized SMS system to deploy applications.
• Supported Microsoft Office products such as Power Point, Word, Excel, Access, and Outlook. Imaged PC’s and installed apps from SMS system.
• Support Zen Apps virtual application deployment including Citrix virtual Desktop implementation.
• Data housing and transfer for user data.
• Diagnose and repair PC, Printer, Router, Switch, and hub issues.
• Sustained and troubleshot PBX Avaya system to include punch downs and new installs.
• Train employees on system procedures and utilization.
• Update ticketing system and coordinate with users to effectively resolve issues.
• Blackberry support & configuration.
• LAN/WAN setup and maintenance.
• Hardware break/fix done to sustain user productivity level.
• AT&T Aircard troubleshooting.
• SCCM 2007 Console used

Confidential, Atlanta GA

Sr. Desktop Engineer

Responsibilities:

• Role included 80% engineering and 20% project management of Windows XP/2000/2003 systems.
• Microsoft Exchange integration, configuration, and support.
• Interface with users to resolve any all issues through HEAT ticketing system.
• PBX support and installation for Cisco IP phone system.
• Network connectivity and infrastructure support/configuration.
• Installation and administration of Microsoft shrink wrap products including all proprietary software applications.
• Black Berry configuration and support Active Directory administration for users and workstations/servers.
• Hardware support that includes printers, routers, servers, PCs, hubs, switches, and telephones.
• Support Microsoft Outlook, Support 45 users on site.

Confidential, Atlanta GA

Systems Specialist III

Responsibilities:

• Installing/setting up desktops/laptops with Windows 2000/XP upgrade.
• Working with server operating systems and supporting software including installation and configuration, management and troubleshooting, new technology research and testing, system health monitoring, and performance.
• Remedy Ticketing, Telnet (remote access), and Rhomrex.
• Support 400-500 users via telephone and desktop support.
• Install Avaya PBX system and support software configurations such as Active Directory, add/delete users, reset passwords, and clearing mailboxes.
• Networking: TCP/IP, 10/100-base-t, Hubs/Switches, Routers, CSU/DSU's.

Confidential, Atlanta, GA

Systems Analyst

Responsibilities:

• Banking software remote access and telephone support for internal SunTrust clients.
• Support for hardware and software, LAN/WAN, and SharePoint accessibility.
• Support Microsoft Office products such as PowerPoint, Outlook, Word, Excel, Access, Remedy, and Windows installation/functionality w/XP and Windows 2000/NT.
• Setup, modify, and revoke access on network.
• PBX voice support for users with regards to changing/reset passwords, add/delete of users, and accessibility issues.
• Supported 1,200-1,500 users.
• Implement business plan/procedures in regard to creating roles for users in Active Directory/Heyena Black Berry configuration and support

Confidential, Hollywood FL

Systems Analyst Level III

Responsibilities:

• Query SQL server to check user upload and download of data.
• Troubleshoot users with connectivity and transmission issues in regards to Windows 2000/NT and the CATS (Call Activity Tracking System) for pharmaceutical drug distribution and allocation.
• Remote access users and coordinate with server upload/download of relative software. (TCP/IP, Networking).
• Assist in creating modules, metrics, Knowledge Base, and SLA’s for company presentations to potential clients.
• Use/create SQL statements to query server and database for data transmissions and to create analysis tables for metrics purposes.
• Supported 2,500-3,000 users.
• BridgeTrac ticket tracking system is what was utilized.
• Active Directory integration to include tree/domain creation, subchild creation/amendment, along with policy enforcement.

Confidential, North Lauderdale FL

Technical Support Rep /Temp position

Responsibilities:

• Trouble shoots calls regarding DSL, Windows 2000/NT and Mac Operating systems, Microsoft Office and email issues. Coordinate and escalate DSG, NOC, and Central Office issues.
• Answered any and all product/service related issues. (TCP/IP, Remote Desktop, Networking) Remedy ticketing. Supported over 20,0 00-30, 000 users.
• Remote access via VPN and Windows remote.
• Access and update knowledge base.

Confidential, Atlanta GA

Technical Support Analyst

Responsibilities:

• Receive inbound calls for employee concerns regarding trouble tickets.
• Utilized Windows 2000/NT and XP.
• Provided technical support for GHP website for connectivity problems.
• Computer rollouts.
• PBX voice support for users with regards to changing/reset passwords, add/delete of users, and accessibility issues, TCP/IP, LAN, WAN, support for Windows 2000/NT.
• Support 200 users via phone and desktop support.
• Setup and troubleshoot routers, servers, PCs, phones, and Laptops.
• Active Directory user setup/maintenance and PC setup on network.

Confidential, Atlanta GA

Project Manager

Responsibilities:

• Write an organizational chart for division of workload during day for department.
• Also did project management for special construction projects to research and negotiate best price for Labor and equipment then forward to board of directors for review.
• Create work flow/organizational chart for leasing/purchasing of equipment for building of new stadium.
• Liaison and negotiate with vendors for Labor costs incurred for construction.
• Approved/Disapproved all work orders including billing statements to be paid by GA State for the project.
• Budget forecasting as well as research in motion updates regarding upkeep and maintenance for the stadium being built.
• Three direct reports reported to me which handled all vendor related inquiries, Director Reports, and back billing.
• Streamlined project to 100% completion.
• Cut budget cost by $350,000. Ghosting/Imaging.

Confidential, Roswell GA

Responsibilities:

• Provided professional, courteous, and technically proficient troubleshooting and problem solving over the telephone.
• Provided support for cable modem, video cable, Windows XP/2000/NT, connectivity/maintenance and adding and reducing service. (TCP/IP, Remote Desktop, Networking)

Confidential, Atlanta GA

Implementation Specialist/Provisioner

Responsibilities:

• Constructed blueprint aspect of phone lines for businesses at the software level for such products as Vnet, ATM, Frame Relay, TDS 1.5’s, and T45’s (DS3’s).
• Circuit creation for Hotcuts which included traffic flow redirection and also multiple layer backup systems management.
• Worked jointly with the account teams and Telecommunications companies to provide the finish blueprints to the customer.
• Trouble shoots and assesses frame relay and T-1 issues concerning network connectivity.

Confidential, Atlanta GA

Project Manager

Responsibilities:

• Establish employee payroll every two weeks.
• Schedule work times and supervise twelve employees.
• Train new employees on company procedures and familiarize them with system.
• Write an organizational chart for division of workload during day for department.
• Supervise ticket counter and gate agents.
• Liaison between vendors to construct new ticketing counter at Atlanta and Detroit.
• Assert construction crews to create larger ticket counter in Atlanta.
• Give monthly reports to Managers as well as investors for airline in regards to expansion and later to include liquidation.
• Consolidated Atlanta employees and liquidated assets in Atlanta.
• Coordinate with vendors and buyers regarding distribution and resale of Pro-Air equipment.
• Negotiate pricing and payment for assets distributed in lieu of airline closing.
• Earned company $175,635 after all outstanding debt had been paid for Atlanta location.