SUMMARY:

• More than 20 years of experience in Information Technology.
• Strong Analytical and Problem Solving Skills
• Core competencies in Microsoft Technology including OS Platforms: Windows Server 2003, Windows Server 2008, Windows Server 2012, Windows XP, Windows 7, Windows 8.x, Windows 10.
• Strong knowledge in Microsoft System Center Operation Manager and related systems primarily: System Center Operations Manager SCOM 2007/2012/2016 (Prerelease)
• Strong knowledge of basic network and networking fundamentals
• Excellent soft skills and ability to provide detailed technical information.
• Work well autonomously and also as a leader on a team.

PROFESSIONAL EXPERIENCE:

System Center Operations Manager (SCOM) Engineer

Confidential,New York, NY

Responsibilities:

• Responsible for all System Center Operations Manager (SCOM) applications and Infrastructure.
• Subject matter expert on Enterprise class monitoring systems including System Center Operations Manager.
• Designed and Implemented SCOM 2012 environment with multiple management groups monitoring over 10,000 servers and devices.
• Implemented Unified dashboard solution using Squaredup for System Center Operations Manager.
• Implemented and configured standard Microsoft Management Packs: Active Directory, SharePoint, Lync, Exchange, SCCM, IIS, SQL, Forefront and Windows Server.
• Implemented and configured 3rd party Management Packs: Vantage, Verba, Citrix\Comtrade, HP SIM, Enterprise Vault, and Symantec Anti - virus.
• Follow ITIL framework & practices - Incident, Problem and Change Management via Remedy and Service-Now IT Service Management Suite.
• Familiar with Active Directory (AD), DNS, WINS and DHCP.
• Familiar with Citrix XenApp and XenServer Monitoring and Basic Administration
• Basic understanding of PowerShell, WMI and SQL Queries
• Evaluate new and existing technologies and provide recommendations for monitoring and enhancements

Senior Analyst - System Center Operations Manager (SCOM) SME

Confidential, New Jersey

• Responsible for enterprise-wide system monitoring primarily by means of System Center Operations Manager (SCOM) and EMC SMARTS.
• Managed Projects for seven years at Tiffany related to SCOM\MOM, EMC SMARTS, Business Objects Reporting, VEEAM/Nworks, Boxtone, Bridgeways, Qflex (MQ), EView(AS400)
• Designed and implemented monitoring for 3 major Ecommerce implementations. Ensure monitoring meets needs.
• Designed, tested and recommend new technologies
• Maintain strong relationships with key IT groups and personnel
• Designed and implemented alert remediation procedures and IT process documentation for IT Operations and related IT support groups.
• Train technical support personnel in the use and support of new products and systems.
• Designed, manage and maintained Tiffany’s System Center Operations Manager (SCOM) infrastructure.
• Implemented monitoring for Citrix XenApps and XenServer environments.
• Integrated HP Systems Insight Manager with System Center Operations Manager to provide enterprise wide HP hardware monitoring.
• Implemented WebSphere MQ monitoring via Netflexity Qflex and Avada Infrared 360 tools
• Managed migration from System Center Operations Manager 2007 R2 to Operations Manger 2012 R2.
• Implemented VMware monitoring through the use of VEEAM Management packs within Operations Manager.
• Created automated reports with tools such as Business Objects Web Intelligence/Infoburst, Crystal Reports, SQL Reporting, PowerShell and other related reporting tools.
• Designed and implemented key compliancy reports for management based on SOX, backups alerting, monitoring and Help Desk related activities.
• Institute monitoring and alerting for essential networking, applications and related systems.
• Integrated key monitoring and reporting systems such as SCOM\MOM, EMC SMARTS, Solarwinds, Business Objects, Boxtone, Bridgeways, Netbackup\OpsCenter, Qflex (MQ), EView (AS400), VMware, HP Insight and Remedy\HEAT.
• Setup SNMP server configuration and monitoring using EMC SMARTS.
• Collaborated with System Center Configuration Manager (SCCM) personnel on design of select package solutions, patching, service packs and WMI solutions for Operations Manager and related monitoring tools.
• Performed upgrades, patching, testing plans, implementation plans and configuration of new and existing technologies including Windows Server 2000, 2003, 2008 and 2012
• Provide Windows Server Administration
• Managed VMs using VMware VCenter 3.x, 4.x and 5.x

Systems Administrator

Confidential,Iselin, New Jersey

• Supported and maintained 100+ Windows based servers consisting of Citrix/Terminal servers, SQL servers, Exchange serves and many other various types contained within multiple NT, 2000 and 2003 Domains.
• Participated in migration project which consisted of updating all Citrix servers from 1.8 to XPe. This also included providing ongoing support for Citrix and working toward preparing for our next migration to Citrix Presentation Server 4.
• Implemented and maintain What’s Up Gold as network and securities management tool specifically designed to monitor critical network links, servers and key software process.
• Manage and support all telecom & video related equipment and services.
• Responsible for managing several new and ongoing projects from start to finish.
• Provide vendor management as liaison between P&O and various IT, telecom & consulting firms to ensure reliable and cost effective solutions.
• Follow ITIL framework & practices - Incident, Problem, Change and Configuration Management via HP Openview service desk tool.
• Develop, test and deploy standard technologies throughout the enterprise to reduce costs and increase productivity, for PC desktops, laptops, thin clients, printers, video conference equipment and phones.
• Designed and implemented a lab environment consisting of several servers & workstations. Most were setup with VMware to simulate several operating system, network operating systems and environments.
• Installed local area networks (LAN), WiFi networks and remote connectivity.
• Set up and installed PC and Laptop HW and SW. Provided phone and desk side support.
• Trained users on MS Office, PC applications and the uses of hand held devices.

Systems Administrators for East Coast and the Netherlands

Confidential,Stanhope, New Jersey

• Responsible for all network related equipment in the East Coast and Netherlands regions.
• Managed IT & Telecom consultants for the East Coast and Netherlands offices.
• Project managed various projects, which included exchange migrations, domain/server migrations, Citrix farms installs, upgrades, wireless systems and barcode scanner projects.
• Served as the project manager on several key projects including introducing a Citrix farm to our network.
• Created, updated and certified standard images for desktop & laptops.
• Managed backups for the East Coast and Netherlands sites,
• Managed and maintained the office network, which consisted of 2 domains, NT & 2000 Servers, Novell Servers, Citrix servers, Exchange, a Checkpoint Firewall, Bay and Cisco equipment and a fax server.
• Provided level 3 and up support for the help desk and service desk/clients as needed.
• Interviewed possible candidates for consulting positions and assessed their technical abilities.
• Designed and implemented anti-virus, backup and disaster recovery strategies both in-house and at client offices.
• Implemented What’s Up Gold to monitor client networks and essential WAN links.

Systems Specialist

Confidential, New Jersey

• Managed system rollouts for, Windows, Citrix and Novell servers, as well as PC and Mac clients.
• Clients included St. Joseph’s Medical Center, Hackensack Medical Center, and Jersey City Medical Center.