PROFESSIONAL EXPERIENCE:

Confidential

Network Operations Supervisor

Responsibilities:

• Supervised day to day operations of over 100 business customers and countless residential customers.
• Mananged and Trained 6 Network Engineers to monitor, trouble shoot, and support our customer base.
• Established Standard Operating Procedures, Disaster Recovery, Preventative Maintenance Schedule and a new ticketing system.
• Reengineered trouble ticket proceedures and created automated web portal for trouble ticket submission.
• Supervised over 20 server migration/email migrations.
• Personally mentored 2 techincinas through obtaining degrees in computer science.

Confidential

System Administrator

Responsibilities:

• Engineered, installed and supported the construction of the new Confidential headquarters and was the only support technician for IT infrastructure. Supported staff in Windows Server 2012 environment.Maintained intranet software install library.
• Setup Cisco VOIP phone system. Heavy experience with Unity Connection manager and Unified CM manager.
• Installed and Maintained WiFi system.
• Installed Print Server, Printers, ThinClients, COWs (Computers on Wheels), all laptops, and imaged all Desktops.

Confidential

Systems Admin

Responsibilities:

• Supported all server, computer, printing, AV, and mobile applications at company.
• Installed training system and information classes to employees.
• Reported directly to company director and maintained

Confidential

Tier 2 3 Support Help desk and Desktop support

Responsibilities:

• SCCM, AD, Win 7 rollouts, and State of the Art Tire Design software and systems
• 2 Domain access and administration Server 2012, VA ware, Hyper V Print server support and administration
• Provides support to Japanese employees in Nashville, Akron, and Tokyo.

Confidential, Pepper Pike, OH

Onsite Technical Admin

Responsibilities:

• Only support tech for over 500 non profit usersTier 2 3 support after helpdesk exhausts resources
• Windows XP, Vista, and Windows 7, Server 2003, Server 2008, VM ware, and Hyper V
• Responsible for over 300 Workstations, Thin Clients, Netbooks, Laptops and Smart Phones.
• Supported Internal Intertel Phone system. Creating, Deleting, Configuring voicemail accounts, resetting passwords.
• Personally Ran Netbook Rollout project. Imaged over 120 HP/Verizon Netbooks, installing all Software and Clean Slate security software.
• Active Directory and Exchange Admin. Created, Deleted and administered all accounts for onsite Beech Brook.
• Administered back ups/library rotations weekly
• User Terminal Services, log me in, and Join.me to log in and troubleshoot numerous issues.

Confidential

Network Administrator

Responsibilities:

• Project Manager, and Repair Tech IT/ Electronic Items.
• Windows SBS 2008 System admin
• Firebox x550 admin
• Traveled country, repairing, hundreds and thousands of Damaged IT equipment.
• Extensive exposure to MAC /PC Windows/ OSx environments, as well as Citrix and Novell Networks. Provided admin support for paper Documents to Digital database, supporting 3 high volume production scanners.
• Supported proprietary industry leading inventory software, and custom mobile hardware.

Confidential

System Administrator

Responsibilities:

• Supervised over 300 workstation physically and remotely, in 5 cities.
• Cleveland, Columbus, Cincinnati, Indianapolis, and Louisville KY
• Responsible for security, AD, email and all software support for the entire district.
• 1 of only 2 people in the region to take care of IT issues.
• Worked with windows XP, Server 2003, office 2003, Dell computers, and tape libraries.
• Part of the team that constructed and implemented 4 new Windows 2003 servers.
• Installed new exchange server as well.
• Installed Dell Tape library Backup system.

Confidential

Help Desk Tecnician

Responsibilities:

• Answered Trouble calls, processed resource requests, and monitored entire Freshmark network
• Opened, closed, worked on trouble tickets involving servers, desktops, laptops, phones (POTS),Cell phones, wireless Cards, PDA's and Printers.
• Actively supported FRESHMARK INC four plants of operations in Salem, Massillon, Canton, and Cloverleaf.
• Networks and Operating systems included; Windows XP,NT, 3.1 and 2000 pro. Microsoft Office XP and 2003 suites . Active directory work. were also used and installed on all workstations.
• Imaged numerous machines from Compaq and HP, desktop and laptop using Symantec Ghost and PE Builder.

Confidential

Help Desk Tier III Support

Responsibilities:

• Answered Trouble calls, processed remedy tickets, and monitored the entire DFAS/DFAS DMI Network.
• Used Remedy usage/administration, for all DFAS sites/users for desktop issues to entire network outages. * Customer service was a huge part of the job considering we answered direct calls from the customer. * DFAS has over 18,000 users with various software, configurations, hardware, and user rights.
• Responsible for helpdesk, troubleshooting routers, switches, and multiple servers, configurations, hardware, and user rights.
• Worked on the following applications: AD, Cash Link. DTS, DTRS, MS Office 2003, RAPIDS, DTO, Citrix, Oracel 6i, 9i, 10g dev suite, and various other government applications.
• Worked on the following networks and systems; Provided systems and network administration for the following; Provided data recovery or repair or disaster recovery for the following; Windows 2000, XP, Windows Server, and Novell Netware.

Confidential

Local Desktop Support Tech

Responsibilities:

• Picked up, deployed, and migrated new Unisys computers for DMI project.
• While working at Cleveland DFAS, Bratenahl DCMA, and Indianapolis DFAS responsible for over 2000 government DMI computer migrations. Built around windows 2003 servers. Upgrading from Compaq Proliant, to dell xeon blade servers.
• Experience in MS Office Suite, Active Directory, Ghost, Symantec, Citrix, Oracle installation from v 6i to 10g development suite, MS SQL Server, USMT Data Migration Tool, Windows NT/2000/2003, XP installation, topologies, VOIP and AVAYA configuration and installation, peregrine ticket solutions system, remedy, Compac Insight Manager, HP Open View, Mirrors, Cashlink 2.
• Familiarized myself with the Altiris back up systems and Oracle installations.
• Worked with HP, Lexmark, Xerox, Toshiba, Novell, Novell/Windows network.

Confidential

Petty Officer

Responsibilities:

• Responsible for Windows NT Local Area Network Administration, Microsoft
• Office Suite, Communications, Security Clerk
• (Equivalent to an Executive Assistant to the Commanding Officer) Certified Navy Communications Expert.
• Completed, Navy customer service/intercultural relations program.
• Responsibly and meritoriously managed over 20 people during Operation Enduring Freedom and Operation Iraqi Freedom.
• Worked on the following applications: IT21 government eportal/user interface.
• Worked on the following networks and systems: Windows NT and 2000 SIPR (secure) NIPR (unclassified)
• Provided configurations on the following: Microsoft exchange 5.0 Help Desk Manager Naval Computer Telecommunications Station Far East
• During my tour at NCTSFE, responsible for the JRNOC/COM7THFLT Help desk.
• Managed and trained Over 25 personnel to actively take care of over 75,000 customers in Japan, South Korea, and Off Base Housing Facilities.
• The call center was small, but the call volume was large, taking anywhere from 200 300 calls per day.
• Managed over 30 servers and software implementation.
• Worked with Japanese, Korean, and US Citizens on PC issues and troubleshooting.
• Troubleshooting and repair of Telecom circuits. T 1, T 3, DS 3, ISABPS (submarine broadcast), NAVMACS (naval modular automated communications subsystem) and P2P SATCOM and LOS circuits.
• While onboard USS VINCENNES worked on C4i communications suite could operate up to 200 encrypted/unencrypted voice and or data circuits.
• Received advanced education/training in TRANSITION SYSTEMS TECHNICIAN which included amplifiers, receivers, transmitters, switchboards, BERT testers, combiners, modulators and