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Desktop Migration Support Technician Resume

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Objective:

Obtain a support technician position with a growing firm that will provide opportunities for advancement while utilizing and expanding upon my current skill set, experience, and educational background.

Hardware: Operating Systems:

  • Intel/PC-Compatibles (IBM, Toshiba, Hewlett Packard, Compaq, Dell, Gateway)
  • MS-DOS, Windows 3.x/9x/Me
  • Apple-Macintosh
  • Windows 2000 & 2003 Server
  • Cisco Routers & Switches (IOS 12.x)
  • Windows 2000/XP Home & Professional
  • Novell Netware/Client

Software:

  • Internet Explorer 5.5, 6.0, 7.0
  • Adobe Acrobat Professional
  • Netscape, IE, FTP, Telnet
  • File Net
  • Microsoft Office 2000, XP, 2003
  • Norton Ghost
  • Cisco Configuration Tools
  • Netbackup
  • Procom, Putty, Clarify

Educational Background:

09/05 to 06/07
Confidential College

  • A+ & Network+ Computer Maintenance Certification Coursework
  • Novell CNA Coursework
  • Windows Server 2003 Coursework
  • Introduction to UNIX Systems Coursework
  • Microsoft Certified Desktop Support Technician Coursework
  • Cisco CCNA Coursework

Technical Employment History:

Confidential 09/10 to 11/10
Desktop Migration Support Technician

  • Desktop Support security (Antivirus/Encryption Software, VPN)
  • Deployment software used to assist migration (Robocopy/Norton Ghost)
  • Migration from old computer to new
  • Some networking set up
  • Contracted under Dell Corporation
  • Windows 2000/XP/Windows Server 2003/Advanced Server

Confidential06/10 to 09/10
Desktop Migration Support Technician

  • Desktop Support security (Antivirus/encryption software/VPN)
  • Deployment software used to assist migration
  • Migration Of User Information/Settings
  • Windows 2000/XP/Windows Server 2003/Advanced Server

Confidential06/09 to 01/10
Field Support Technician – Deployment Engineer

  • File/Print Server Installation and Deployment (HP)
  • Software Rollout (Apache install/Netbackup install)
  • Troubleshooting connection problems
  • Diagnostics user access
  • PC Deployment (Windows 2000/XP/Server 2003)

Confidential– San Francisco/Sausalito, CA07/08 to 12/08
Field Support Technician

  • Performed Software Ghost Imaging
  • Software Rollout (Windows XP)
  • Troubleshooting (Device Drivers/Setup/Connections)
  • Diagnostics (Desktop for laptop or vice versa)

Confidential– New Bedford, MA01/08 to 02/08
Field Support Technician

  • Performed Software Ghost Imaging
  • Software Rollout (Windows XP)
  • Troubleshooting (device drivers/setup/connections)
  • Diagnostics (desktop or laptop)
  • PC Deployment (using Norton Ghost imaging)

Confidential – Freetown, Braintree, Quincy MA06/07 to 10/07
Field Support Technician

  • Performed Software Ghost Imaging
  • Software Rollout (Windows XP)
  • Troubleshooting (Device drivers/connections/setup)
  • Diagnostics (desktop or laptop)
  • PC Deployment (using Norton Ghost imaging)

Confidential– Mansfield, MA 05/07 to 06/07
NOC Support Technician I

  • Managed client base of 17 supported clients
  • Installed and Configured Cisco Routers
  • Troubleshoot connectivity issues with Customers and Telco
  • Assigned or opened tickets in ticket tracking software
  • Provided support for VPN related connectivity issues
  • Coordinate after-hours testing for Customers
  • Provided backup support for higher level technicians
  • Escalated untimely repair issues with Telco
  • Performed other duties as assigned

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