Help Desk Assistant Resume

Summary of Qualifications:
Work professionally in the installation and maintenance of computer hardware and software. Install and manage computer networks along with the programming of Cisco devices associated with these networks, switches, and routers. Proven strong leadership, planning, and organizational skills; the ability to work under pressure in a fast paced environment; excellent customer service and interpersonal communications; and the ability to understand and adapt to change.

Education:
B.Sc. in Applied Physics / University of Technology – Baghdad – Iraq 1994
B.Sc. in computer Engineering and Information Technology / University of Technology – Baghdad – Iraq 2003
CCNA (Cisco certificate network associations)

Working Experience:

Confidential�May 1999�– Apr 2003

Installing H /W for desktop computers
Installing S /W (Operating system and application programs) to new computers and performing maintenance on older programs

Confidential�June 2003 – Nov 2006

IT & Internetworks Troubleshooting, configuration and Management Cisco Switches and Cisco Routers
Configuring Catalyst Switch Operations
Extending Switched Networks With Virtual LANs
Determining IP Routes (Enabling RIP, Enabling EIGRP, Enabling OSPF, Enabling IS-IS)
Managing IP Traffic with ACLs
Scaling the Network with NAT and PAT
Establishing Serial Point-to-Point connections
Establishing Frame Relay connections

Confidential�May 2007 – Aug 2007

Conducted AutoCAD training courses for staff of Iraqi government departments. This job gave me experience in training and teaching others.

Confidential�Feb 2008 – Jan 2010

Worked as community facilitator. This job was different then my past experiences and gave me an opportunity to communicate with different people in the community and to develop my listening skills.

Confidential (Charlottesville, Virginia)�Jun 2010 – Until Now

Working in Sam’s Club for more than one year in Electronics department. I’m responsible for installing new computers and selling TV’s and computers and other electronics.

Technical skills:

More than Four years experience in operational systems (Win Xp, Win Vista) - including installation.
Five-years experience in handling and maintenance of hardware equipment (Sales Experience).
Microsoft Office Word, Excel, Access, PowerPoint, Outlook, and AutoCAD (2D)- Professional

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