Overview 
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, administrative assistant and executive assistant combined with excellent entry level experience as a helpdesk analyst. 
Excel in resolving employer challenges with innovative solutions, systems and business process improvements. A proven ability to increase efficiency, customer satisfaction and overall bottom line 
Ability to quickly learn and master new technologies; equally successful in team or self-directed settings; and proficient in a range of computer systems (Microsoft/ IBM), tools and testing methodologies 
Offer advanced computer skills in MS Office Suite and other applications/systems. 

Skills

• Office Management
• Teambuilding & Supervision
• Staff Development & Training
• Policies & Procedures Manuals
• Travel Management
• Microsoft Office Suites
• Report & Document Preparation
• Spreadsheet & Database Creation
• Accounts Payable/Receivable
• Facilities/building maintenance
• Expense Reports
• Records Management
• Meeting & Event Planning
• Inventory Management
• Expense Reduction
• On-boarding

Technical Skills

• Sharepoint Administration
• AT&T Premier
• Mobile Iron Smartphone Manger
• Blackberry Enterprise Server
• PC Hardware Set-up
• Cisco Unity Connection Administration
• Active Directory Administration
• Cisco USC Manager
• Verizon Management Portal
• Exchange Management
• Computer Imaging
• Remote Desktop Management (RDP)
• UltraVNC
• Genesys E-Manager
• SoftPerfect Network Scanner
• Good Technology
• Acronis
• MDM (iPhone, Android, Blackberry)

Experience

2006 to Present

Multiple Roles during My Tenure with Akima LLC 
Helpdesk Systems Analyst, March 2012 to present 
Office Manager, January 2011 to March 2012 
Executive Assistant, January 2008 to January 2011 
Administrative Assistant, January 2006 to January 2008 
Responsibility/Requirements- 
I have been repeatedly promoted during 7-year tenure within AKIMA Management Services, culminating in responsibility for coordinating all office functions and supervising a team of two administrative professionals to becoming a systems analyst.
ADMINISTRATIVE-

• Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
• Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures
• Project Manager for $250,000 office expansion project: Consisted for receiving bids and ultimately saving the company a savings of approximately 20%
• Project Manager for annual manager’s conference: this consisted of negotiations with vendors for location, travel coordination of over 500 employees, composing meeting agenda, and the entire logistics of a successful conference
• Project Manager for Akima’s annual holiday party, annual company picnic, and all other events designed to encourage team building and grow employee morale
• Supervise office administrative staff and/or temporary administrative support staff to ensure support provided is professional and timely
• Held regular meetings with the senior management to review performance of the company and the staff
• Headed the daily functioning of the office by being responsible for making sure that everything was running in a smooth and efficient manner
• Handled employee inquiries and complaints while exhibiting discretion and confidentiality
• Manage internal staff relations
• Act as a liaison between the external or internal executives, managers and consultants in coordinating meetings.
• Coordinator of shareholder program and provided assistance for interns to develop skills and prepare for permanent employment with Akima LLC or any of our subsidiaries
• Maintained the calendar plan for scheduling and setting executive meetings. Maintained time records for executive.
• Responsible for a high level of travel management for executive staff
• Participated as a member of the phase-in team which recruits, interviews and on-boards new employees

TECHNICAL-

• Managed relationship with Intercall audio & web conferencing account
• Responsible for Akima’s overall MDM solution (mobile device management) of over 1000 employees, extensive knowledge working with iPhone (iOS 5 & 6), Blackberry, Android, Mobile Iron, Blackberry Enterprise Server, ATT’s Premier enterprise business portal, Verizon’s My Businesses enterprise portal
• Quarterly mobility audit to ensure accounts were accurate and cost effective
• Coordinated and participated in training of Microsoft Office 2010 and Cisco phone systems
• Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries
• Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets
• Extensive knowledge of Cisco Unity and Call Manager systems (MAC) move add and changes
• Responsible for account management through Active Directory (AD) and user mailbox management through Microsoft Exchange
• Daily use and administration to Microsoft Sharepoint Site- Maintained IT FAQ’s site and Admin Directory
• PC audit & life cycle management. Support contracts & warranty renewal for all hardware
• Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%) Average based on total of 6 Helpdesk personnel. 3 Local Tier 0-1 and 3 Remote Tier 2-3
• Handled 30+ technical helpdesk calls or email through Ticketing System (Remedy) daily and consistently met high service standards
• Provided networking/desktop support and perform mainframe and account maintenance tasks. Earned accommodations for teamwork, flexibility and work excellence in providing IT support to faculty and field personnel. Support structure consisted of about 40% support of faculty/local staff and 60% remote/field staff

Education

Confidential UNIVERSITY,

Technical Management, specializing in Project Management,

Confidential COLLEGE,

Legal Administrative Assistant, AAS

Information Processing Technology, AAS