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Help Desk/vtc Resume

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Objective: To obtain a position as a VTC Coordinator.

HIGHLIGHTS OF QUALIFICATIONS

  • Government secret security clearance.
  • Patient and effective when working with a wide range of personalities.
  • Accomplished in identifying and solving a wide range of Information Technology related problems.
  • Project oriented, sticking to a task until completed.
  • Successful in learning and comprehending new systems and methods.

RELEVANT EXPERIENCE

Help Desk/VTC

  • Help desk technician with six years of DoD experience in diagnosing and resolving technical problems in a multi-user environment.
  • Consults with customers to determine their needs and ensure proper and timely audio visual support.
  • Maintain A/V and video teleconferencing equipment and coordinates room setup configurations and adaptations for scheduled events.
  • Coordinates infrastructure preparations and management of room maintenance.
  • Operates and/or coordinates the operation of A/V equipment required for presentations, Video Teleconferences (VTC), Audio Teleconferences, and video recording.
  • Provides routine technical assistance to users for audio visual related problems.

Accomplishments

  • Served as liaison on new government requirements which included the participation of communication specialists, civil engineers, and building managers.
  • Assisted in managing the complete rewiring of LAN cabling for an entire complex.
  • Responsible for purchasing and/or maintaining over a million dollars of info systems equipment.

Team/Working with others

  • Effectively handled emergencies and customer needs as lead technician, earning the Air Force Communications and Information General Rawlings Team Award.
  • Worked directly with hundreds of clients, advising and assessing their computer and network needs.
  • Provide customer service to assist in operation, restoration, and configuration of information systems.

EMPLOYMENT HISTORY
2006-Present Information Systems Confidential, 
2006-2012 Help Desk Supervisor Confidential
1999-2004 Computer Support/Help Desk Confidential, Florence SC
1988-1995 Combat Communications Confidential

EDUCATION / CERTIFICATIONS
B.S., Computer Science – Confidential University 

Certifications: Security+, Network+, A+ and ITIL Foundation

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