PROFILE

Over a decade of service as a Professional Systems/Network Engineer with expertise in configuring, administering, maintaining and troubleshooting Microsoft Windows and Linux networks, servers, virtual and clients.

CERTIFICATIONS

• Querying Microsoft SQL Server 2000 – 2000
• Implementing Veritas Backup Exec 12 - 2007
• Implementing and Managing Microsoft Exchange Server 2003 – 2003
• Avaya IP Office Systems Engineer - 2007

SKILLS

• Hardware: Servers (HP, IBM, Compaq and Dell), Switches (Cisco, 3Com, Linksys), Routers (CISCO), HP NAS Storage, Tape Libraries (DAT, DLT, SDLT, LTO), Network Printers (HP, Xerox, Sharp), Digital Scanners, Avaya PBXs, Merlin Messenger, Barracuda 300, Avaya IP Office 406.
• Operating Systems/Software: Microsoft 9x/2000/XP/2003/Vista,2007 Linux 10.x, Ubuntu 9, MAC OS 9x, MAC OS 10x, VMware server 2.0, Microsoft Exchange 5.5/2003, Novell Netware 3.x/4.1, Insight Manager, Radius, Microsoft IIS, WS-FTP, Backup Exec, ArcServe, Hyena, CA Etrust Antivirus, WinVNC, Microsoft Office/Access/Visio, Microsoft SQL Server 2000, Microsoft SQL Server 2008, Act! Premium 2006, Microsoft ISA Server 2004; 2006, CRM
• Misc: A/D, TCP/IP, SMTP, POP3, LDAP, SNMP, DNS, WINS, DHCP, FTP

Experience

2011 – 2012 Confidential King of Prussia, Pa.
Help Desk / Desktop Analyst
First-line call response for:

• Password resets.
• Application issues.
• Desktop issues.
• Guidance for Service Desk members in problem resolution.

2008 – 2010 Confidential Horsham, Pa.
Analyst / Service Delivery Lead
Served as on-site contact for all issues related to Centocor (Horsham) and Veridex (Huntingdon Valley) campuses – over 1300 employees

• Successfully coordinated global email change for over 500 users.
• Mentored Desk side Technicians at various sites. Provided needed resolution to conflicts.
• Located solution to long-standing network issue, engaging global team to fix loop-hole.
• Partnered with various vendors (Verizon, IBM, Ricoh,) to ensure continued stable and functional computing environment.
• Provided a central point of contact for escalation and communication around outages, incidents and site events.
• Completed LAN / WAN remediation at multiple sites which enables faster and more stable client connectivity.
• Tracked performance through metrics and Service Level Agreements (SLAs); held weekly meetings with business partners to mitigate issues, thus achieving turnaround in SLAs being met or exceeded.
• Led global team in implementing VMWare environment at Veridex (Huntingdon Valley), for connectivity to Centocor office located in Beerse, Belgium for clinical trials.

2000 – 2008 Confidential Huntingdon Valley, PA
Sr Network Administrator 
Managed technical services of the Network infrastructure, including Wide-Area Networking and VPN connectivity; was responsible for User Services, which consisted of user support, help desk, telephone support, network security, electronic mail and network administration; supported 70 servers in a mixed environment (Microsoft, Linux) serving 175 clients, which included one remote location in Europe.

• Developed standards for software deployment on servers and implemented software distribution. Managed the design of LAN/WAN consisting 100BaseT, FDDI and ATM networks for an international WAN.
• Implemented successful Active Directory migration from Windows NT 4.0, including design, organization, Rollout and written procedures for the project.
• Led the successful migration of desktops from Windows 2000 Professional to Windows XP, while facilitating a timely completion, without disruption to client community.
• Completed the migration of Exchange 2000 to Exchange 2003 with limited downtime. Maintained and administered the system post migration.
• Installed, configured and maintained Citrix Metaframe Presentation server within the Windows 2003 environment. Integrated with AD.
• Maintained the ERP/SQL Database when changes needed to be implemented or with troubleshooting/performance issues.
• Introduced Microsoft DNS into the infrastructure and the maintenance of this service.
• Installed and configured Compaq Insight Manager, the Version Control Repository and the client Management Agents.
• Tested, documented procedures and gathered necessary material for the updating and/or upgrading of remote systems on yearly visits to Enscede, Netherlands. Created documentation/drawings and/or procedures on the WAN, LAN, Backups, Encore ERP architecture, Security Updates, router configurations, media management.

1996 – 2000 Confidential Berwyn, PA
Sr PC Support Technician

• Performed desktop integration of AS/400 application
• Desktop migration of windows for workgroups to NT4.0 .
• Performed all Y2K investigation of the desktop infrastructure. Documented, updated and tested to a full compliant state.

1994 - 1996 Confidential Berwyn, PA 
Computer Operator

• Report reprints; check printing and batch file processing.
• Aided PC support staff as needed.

EDUCATION
Confidential University 
Major: Information Management
Currently Matriculating
MCITP – Windows 2008 certification (currently pursuing)

Professional development

Confidential Institute 
Cobol and RPG II Programming