SUMMARY:

To acquire a position as a IT Help Desk/Network/Desktop Technician in a progressive organization by utilizing superior technical tenacity, quality management skills, & reliable dedication. Allowing my years of experience & technical training to increase quality, productivity, & profitability in your organization.

EXPERTISE AREA:

• IT Networking
• Desktop Support
• Help Desk
• Consulting
• Project Management
• & Sales. Accounting
• Inventory Management
• & Procurement. Extensive customer service background with continuous focus on customer satisfaction. Excellent communication time management documentation multi - department coordination
• & organizational skills. Exceptional proven ability to manage multiple projects task
• & employees simultaneously. Prior work experience in diverse employment of Confidential R & D
• Confidential /EPCO Oil & Gas
• Harley Davidson
• Caterpillar
• Nissan
• International Paper
• Little Tikes Toys
• & Grumman Olson.

TECHNICAL SKILLS:

Microsoft OS: Win 95, 98, 2k, XP, Vista, Win 7, Win 8, Win 10.-Linux

OS: Ubuntu, Kali, & Arch.

Mobile OS: Android, IOS, Win 8 Mobile, Java, Blackberry.

Windows Server: 03-16 R2, Lync, Exchange, Active Directory, Group Policy, SCEP, SCCM, WSUS, SQL 08, ISA, Citrix.

Networking Engineering: LAN, WLAN, WWAN, VLAN, TCP/IP v4 & 6, DHCP, DNS, SSL, VPN, QOS, VOIP, FTP, SCADA, WIFI, Switch, Router.

PROFESSIONAL EXPERIENCE:

Senior IT Help Desk Specialist

Confidential, Richardson, Tx & San Jose, Ca

Responsibilities:

• Direct on site Senior Help Desk Support for (3) R&D Hardware, Software, Mobile, Smartphone, Tablet, VR Gear, Telecom, Smart TV, Smart Home facilities with over 200 Computer Scientists, Engineers, & Developers end users.
• Encryption Security Administration of proprietary data, patents, & designs.
• Network Support & Security for Confidential corporate San Jose, Mountain View, & Korea.
• Smartphone, Tablet, App, Android, troubleshooting, support, design, beta testing.
• Research lab support for Senior Design VP, Senior Project Managers, Lead Design Engineers.
• Responsible for all hardware & software inventory, procurement, licensing management, & auditing.
• Equipment Imaging new machines, upgrades, server/switch/router/Wi-Fi AP/smartphone support & help desk ticket resolution.
• Support diverse environments of Microsoft, Linux, Android, & Apple products.

Senior IT Field Support Specialist

Confidential, Midland, TX

Responsibilities:

• Regional Senior IT Field Support Specialist for crude/natural gas pipeline operations for Texas & New Mexico. Providing Tier 1st, 2nd, & 3rd desktop support for 300+ users & 30+ facilities. Remedy including: Work flow documentation, tracking, escalation, help desk dispatched user restoration requests, incidents, infections, asset procurement, inventory management, tech notes, & total amount regional support request reporting.
• Hardware support activities include: Troubleshooting, diagnosis, & repair of (HP, Toughbook’s, Dell, Lenovo, General Dynamics) laptops, workstations, & SMS/SCCM/SCADA servers. Network MFC printer/scanner (Xerox, HP, & Minolta) diagnosis & configuration. Setup & manage (Verizon, ATT, & Sprint) Blackberry-BES/Android/IPhone Smartphone’s. Install, activate, & support Qualcomm Gobi aircards. New employee procurement, setup, deployment, & installation of equipment.
• Software support including: Windows XP, Win 7 Enterprise x64/Embedded, Office 03-10, Exchange 03-08, Lync 2010, Server 03-08 R2, Active Directory, Security permissions, Group Policy, DHCP, DNS, TCP/IP. Google Earth Pro, Netlink Aerial, GIS, Delorme Xmap 7, SQL 2005-08, IRTH/ECall, AS400, Cisco VPN/IP CCTV, Citrix, Oracle R12/Hyperion, Desktop Authority, LANDesk, SCEP/Symantec AV, Java, & all other business related S/W packages.
• Windows 7 regional migration lead, application & H/W QA compatibility certification testing. Perform pre-migration survey of each PC H/W & S/W installed. Allocate migration resources (contractors & myself) availability, equipment requirements, & S/W certification completion. Ghost backup user XP drive, install corporate Win 7 Gold image, re-install user S/W, & transfer all user data & settings. Meet weekly corporate mandated migration forecast.
• Additional IT duties include: Assist COMM/NOC/SERVER groups troubleshooting field Cisco routers, switches, WLAN, WAP, IP CCTV, & PBX badge access H/W. VOIP diagnostic traffic packet analysis (Wireshark), FTP data transfer (Filezilla) transfer Oracle R12, GIS, Intranet SharePoint support, compliance documentation retention configuration & management. Process termination equipment task of ghost hard drive, re-image, & re-deploy.

IT Field Support Technician/Systems Consultant

Confidential, Coushatta, La

Responsibilities:

• Facilitate all IT equipment repairs to ensure minimal work flow interruption for field drilling, fracturing, completions, & production operations. H/W break/fix (HP, Toughbook, Lenovo) laptops, desktops, & servers. U ser restoration or break/fix requests from Magic ticketing, international help desk group, or direct notification.
• Troubleshooting/Maintenance of: Blackberry, BES, Android, IPhone BYOD, Qualcomm Gobi, Xerox/Imagistics/HP, VOIP, Avaya/Nortel, & all other IT equipment. Install MDT images, rebuilds, & maintains all corporate IT assets.
• Acknowledges, identifies, & resolves site/network outages of ISP, Mainframe, VSAT, including: Bandwidth Monitoring, Traffic Packet Analysis of Internet, VOIP, LAN, WAN, VLAN, SCADA (Wireshark, Cain & Able, Scrutinizer), & escalating issue to appropriate technical support group. Assist NOC onsite diagnosis & repair of Cisco (switches, routers, firewall, WAP), protocols (LAN, WAN, WLAN, TCP/IP), or any other failing network H/W. Administer Active Directory, Group Policy, DHCP, DNS, TCP/IP, Data backup & replication. Assist with Server (SMS, SCCM) support & upgrades. Performs all levels of operational troubleshooting, diagnosis, & restoration methods on client-server applications: Win 7 Enterprise x32-x64, XP, Server 03-08, Active Directory, Exchange, Group Policy, DHCP, Office 03-10, & SQL 05-08. Drilling & production recording S/W: Wellcore, SharePoint, FTP, Zenprise, AS400, Citrix (client & CMC), Cisco Unified Communicator, MS Lync, VM Ware, TrendMicro, AVG, PBX badge access, & Cisco CCTV IP.

Lead IT Consultant/Technician

Confidential, Alexandria, La & Dallas, TX

Responsibilities:

• Lead Consultant/Technician of small IT consulting & support services provider. Strong customer service focus & surpassing customer IT support expectations.
• IT support services offered (local & remote): 24/7 on site-On call IT technical support. Workstation, laptop, Winterm (WYSE), printer, & peripheral equipment support (all brands). Network H/W (Cisco, SonicWALL, DLink, Netgear) setup, support, & administration. Supported protocols SMTP, POP3, DHCP, DNS, IPv4 & IPv6, TCP/IP, LAN, WAN, WLAN, VLAN, & WWAN. Administration support for: Exchange, Active Directory, Group Policy, Data replication, VPN, GIS, GPS, & Wi-Fi business solutions. Site & cyber vulnerability assessment, network packet traffic analysis, bandwidth monitoring, internet usage monitoring, DR Data business interruption & restoration emergency procedure planning. VOIP phone setup & support, & expert Microsoft technician to support all Windows S/W. Ghost, Acronis, & VERITAS backup.
• Specializing IT Consulting Services: Facility refresh or migration project (workstation, laptop, & server HP, Lenovo, Dell, WYSE) asset procurement, image install, deployment, & support after sale. Tier I & II onsite client, desktop, & network dedicated support technician. Facility security & site surveillance solutions (CCTV, IP Cameras, Facility badge access). Network, bandwidth, internet traffic analysis (Wireshark, Scrutinizer, Cain & Able), Lead Project Consultant, & database management.
• Management duties included: Provide exceptional customer service, verbal/written communication skills, time management, initiate work orders, oversee capital projects, advanced problem solving, & strong organizational skills. Direct supervisor of 3-5 support contractors. Fulfill daily SLA contract support activities. Communicate daily progress & setbacks regarding ongoing deployments, migrations, & PC refresh projects. Perform all business accounting functions via QuickBooks: receivables, payables, payroll, taxes, insurance, etc. Surplus inventory procurement & asset deployment tracking. Negotiate services pricing, support needs, & expansion of available support services available for customers.

Network Engineer

Confidential, Sturgis, MI

Responsibilities:

• Sole IT network engineer & IT support contact for two plastic injection molding facilities. My responsibilities included: Designing network solutions in support of business initiatives & objectives, local direct IT support contact, supporting all NOC functions in house, H/W implementation, cyber security management, & network analysis. Support & design of: LAN, WAN, WLAN, VLAN, DNS, DHCP, FTP (Filezilla, FireFTP), via management resource tools. Provision & maintain (Wireshark, Scrutinizer) WAN circuits & network packet traffic from providers. Implement network changes in accordance with change management process Monitor via Scrutinizer bandwidth usage, data spikes, & down time error log investigation. Wireshark packet sniffer to analyze network traffic & packet, QOS priority configuration, load balancing, & network intrusion prevention.
• Direct systems administrator of Server 2003-08 R2, Active Directory, Exchange OWA, .PST backups, users email restoration, DNS, Group Policy, AVG Enterprise Server, ISA 03 Firewall internet usage configuration & reporting, VPN design through SSL tunneling, Wi-Fi site surveys, WAP support, range extender deployments, & Wi-Fi H/W firmware updates. Maintain, service, re-load OS for Wi-Fi hand held scanners used for logistics shipment tracking & POS processing. WYSE terminals support & deployments with embedded Windows OS.
• Local desktop support for laptops, workstations, & servers. SharePoint intranet web solutions design for employee document request, vacation request, & dispute payroll issues. CCTV Surveillance monitoring, video recording storage server, & repair, Nortel VOIP systems, Cisco & SonicWALL configuration (firewall, switches, router) support.
• Smartphone setup & management of Blackberry, Windows mobile, Palm devices. Network MFC printer/scanner (Imagistics) setup, configuration, & support.

Site Administrator

Confidential, Bronson, MI

Responsibilities:

• Primary on site Desktop Support Technician & Network Systems Administrator for two CNC manufacturing facilities. Tier I & II IT desktop break/fix support for 100+ workstations & 100+ end-users.
• Network Administrator of WAN, LAN, VLAN, WLAN, VOIP, VPN, WINS communications & connectivity, & Cisco network technologies (switches, routers, pix firewall, Wi-Fi AP’s configuration & maintenance) S/W & H/W management. Managed multiple Windows Business Server environments (including virtual) as Site & Cyber security analyst, Administration & Management of Windows Server 2003 R2, Active Directory, Group Policy, DHCP, DNS, & Exchange 2003. Also, Administrator of Citrix Enterprise Server, Blackberry Enterprise Server, Plexus production & inventory control, Data Storage & DR solutions. Packet traffic analysis (Cain & Able, Wireshark) of bandwidth & network traffic to apply proper data routing, QOS parameters, VOIP, & maximize site traffic capabilities.
• Sole local Help Desk / End user support including incident ticket support resolution & tracking, break/fix H/W (all IT equipment) & S/W (XP, Vista, Windows 2000, Office 03-07, AutoCAD), cellular devices (Blackberry’s, Windows Mobile, Palm) management & support, biometric time keeping (virtual environment) technologies & facility security access via PBX badge solutions, internet usage monitoring (Websense & Surfcontrol), & site bandwidth usage monitoring. Maintained network security policy, addressed server security issues & applied appropriate security patches & upgrades. Imagistic MFC network printer, Wi-Fi devices, plotter printers, & desktop printer support.
• Coordinate procurement of all IT assets both H/W & S/W. Inventory management, audit, analysis, & reconciliations. Assist with IT Project Management planning, DR Business Interruption Plans & strategies, & documentation compliance. FTP (Filezilla, CuteFTP) data transfer, backup, storage for multiple SharePoint intranet sites.