Tier 1 Support Resume

SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group setting providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.

TECHNICAL SKILLS:

Security Management
Active Directory
Windows Server 2008/2012
Microsoft Exchange
Ports
Protocols
TCP/IP
SharePoint 2010
Windows XP/Vista/7 MS Office 2007/2010
IE7/8/9/10/11
Google Chrome
Firefox
Bomgar
Remedy
Win7 Migration
Networking
Project Management
Vendor Management
Office 365
SCCM
Spice works
Cabling
Switches
VoIP
Remote Support
Virtual Machine

PROFESSIONAL EXPERIENCE:

Confidential

Tier 1 Support

Responsibilities:

Install software, modify and repair hardware and resolve technical issues
Provide base level IT support to 700 non - technical personnel
Display courtesy and strong interpersonal skills with all customer interactions
Develop quick reference guides to assist end-users with challenging software application features
Manage Windows 8 and Windows 7 workstations
Ensure that Remedy/Spice works tickets are resolved and completed to the client’s satisfaction
Active Directory - Account creation, Password resets, Group policies
Develop client SharePoint Foundation 2010 sites and provide support as needed
Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches, and reboot system
PC refresh and migration XP to Windows 7 and 8
Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging, fax and desk side
Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network)
Perform administrative tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines
Create and manage Network accounts to include granting access to secured file shares
Manage bench IT inventory
Provide configuration and SharePoint administration support
Coordinate and support VTC/Audio conferences
Provide level 2 end-user technical support for Windows 7, Microsoft Office, Network connection
Update ticketing system to reflect work in progress or completed

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship