Regional Support Technician Resume Arlington, VA - Hire IT People

SUMMARY:

IT Professional proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and hardware.
System checks and troubleshooting Computer diagnostics and repair
Advanced troubleshooting Customer service focused
Virus and spyware removal Hardware support and troubleshooting
Computer diagnostics and repair Mac and PC expert
Advanced knowledge of diagnostic techniques

EXPERIENCE:

Regional Support Technician

Confidential, Arlington, VA

Responsibilities:

IT Specialist

Confidential, Washington, DC

Responsibilities:

Senior IT Support Analyst

Confidential, Arlington, VA

Responsibilities:

Oversight of network infrastructure buildout
Google Drive and Office 365 domain administration - troubleshooting for 150 customers
Provided the requirements for a custom software and helped build out the asset tracking system within the company
Implementation of cutting edge Office 365 cloud based phone system using Skype for Business and PolyCom phones
Coordination with Network Engineers to support seamless office move hardware and software troubleshooting and support for 150+ users
WatchGuard firewall policy troubleshooting
Virtual private network design and implementation to support remote workers
Ticket tracking and management with Spiceworks helpdesk ticketing system

IT Specialist

Confidential, Alexandria , VA

Responsibilities:

Research and deployment planning, baseline creation, software testing, packaging, deployment and configuration of Macintosh desktop computers and laptops
Research of CAC / PIV card integration with Macintosh computers and laptops to support government mandated two factor authentication requirements
Coordinated the research and the implementation of vulnerability scanning workflow with Tenable Nessus with the Macintosh Operating System.
Desktop and notebook support for multimedia editors on Microsoft Windows XP, Microsoft 7 Enterprise Edition, Microsoft Windows 8, Mac OS 10.6 (Snow Leopard), Mac OS 10.7 (Lion), Mac OS 10.8 (Mountain Lion), Mac OS 10.9 (Mavericks) and Mac OS 10.10 (Yosemite) platforms.
Performed testing, evaluation, migration, implementation of hardware including HP printers, Dell and HP notebooks, Dell and HP desktops, NEC LCD Monitors
Research of MDM solutions for Apple iPhone and Apple iPad
Onsite desk side and remote support for the Commissioner of Patents and Technology Center Directors.
Worked with the USPTO security team on network security issues.
Worked on the Telework Technical Team as a key technical advisor and expert during the initial implementation
Assisted in the training of the Executive Staff.
Reviewed of all the Enterprise Remote Access (ERA, ULP, UD) software baselines.
Strong experience with software based imaging platforms to standardize deployment of laptops and desktops.

Dog Kennel Assistant

Confidential, Alexandria, VA

Responsibilities:

Support of onsite and offsite computers and Google Apps domain
Support animal care by determining animal requirements; assisting staff members and introducing animals to the public.

Owner

Confidential, Alexandria, VA

Responsibilities:

Support of small and large business clients located in multiple states.
PCI-DSS network compliance testing for retail clients for point of sale (POS) terminals.
Diagnose hardware and software issues on customers' computers.
Perform repairs on customers' computer.
Perform training for customers.
Building custom computers.
Virus and Spyware removal and prevention.
Networking Services.
Maintain customer database and handle billing.