Objective: Obtain an entry level position where I can use my extensive computer, communication, and clerical skills.

Professional Skills:

• Microsoft Office
• Microsoft Windows
• Typing (80+ wpm)
• Filing/Editing
• Office Procedures
• Telephone Skills
• Business Math
• Business English
• Customer Service Skills

Confidential, Fort Worth, TX (General Studies, 2003)
Confidential, Fort Worth TX (General Studies, 2004)
Confidential, Helena, MT (Adolescent and Developmental Psychology, 2006-2007)
Confidential, WV (Biology 2010-2011)
Penn Foster (Veterinary Technician, 2011-current)

• Developed ability to work in a fast-paced atmosphere
• Maintained excellent customer relations and developed customer rapport
• Diplomatically resolved customers complaints on as-needed basis
• Ability to follow instructions well and make decisions with no supervision
• Effectively developed telephone communication skills and consistently met quotas
• Exhibit discretion, good judgment, initiative, and the ability to work independently

Employment History

Customer Service Representative
Confidential Helena, MT  03/2012-06/2012

Duties include responding to customer inquiries regarding claims, benefit information, and membership eligibility. Assist members in resolving all aspects of their health insurance needs with immediate, caring, quality service and provide education on how to maximize their insurance benefits to help lower their out of pocket cost.

Customer Service Representative 07/2011-03/2012
Confidential Bozeman,

Duties include answering incoming phone calls in regards to orders or answering questions and/or concerns on products. Process orders from website, Amazon.com and E-Bay and supply customers with tracking information each afternoon. Provide quotes for products including pricing and shipping to customers. Answer questions and inquiries from email. Box and package orders that ship from the warehouse in Bozeman each afternoon to be sent out to customer through UPS, FedEx or USPS. Check invoices from suppliers on charges. Other duties as assigned

Molding/Assembly 06/2011-07/2011
Confidential Bozeman, MT

Duties include operating plastic injection molding machines, assembly equipment or product assembly. Also operating light machinery and in-line quality control and other duties as assigned.

Customer Service Specialist 06/2009-05/2011
Confidential, MT 

Duties include maintaining customer service standards through responses about claim status, claim denials, program eligibility, and other types of insurance and electronic billing. Assist in identifying claim processing issues, identifying proactive approaches to solution implementation, and documenting claim adjustment process. Update provider file information from written or electronic documentation for personal and confidential information such as license updates, address changes, and so on. Prepare document images electronic imaging and provide verification of document imaging.

Property Valuation Specialist I 
Confidential, Helena, MT 01/2011-02/2011

Answered incoming phone calls and helped walk-ins with property tax question and routed to appropriate department/people. Updated tax property deeds in the system-changed ownerships and updated addresses.

Night Auditor-Part Time 09/2010-11/2010 
Confidential, Helena, MT

Checked guests in/out, ran nightly audit reports, balanced till , make reservation cards for next day check-ins. Other duties as assigned.

Data Entry-Temp 03/2009-06/2009
Confidential, Helena, MT

Temporary duties included data entry of tax information from clients into automated system and quality assurance through the verification of tax information data entry.

Posting Clerk 12/2007-01/2009
Confidential, Tucson, AZ

Duties included providing research support to staff concerning payments for services, reporting posting irregularities, and posting verifications. Customer service included posting payments to appropriate client accounts, updating account records with payments, and verifying compliance methods with client and company work standards. Performed tracking of post-dated payments, direct payments, and processed correspondence related to tracking procedures. Ensured that all documents received by customers were processed correctly including copying and filing.

Transaction Processor 01/2007-10/2007
Confidential, Helena, MT

Duties included data entry and verification support for projects, contracts, task procedures, or division. Ensured that data entry equipment was operated according to code procedures, formatting procedures, and the transcription of data from source documents. Responsible for converting incoming telephone calls into a form suitable for storing, retrieving, processing, and manipulating within an automated system, and transcribed routine pre-coded and identifiable alphanumeric data from source document and/or phone call into an automated system. Recorded, posted, logged, entered, photocopied, and updated information or data. Created and maintained files.

Assistant Manager 08/2005-11/2005
Confidential, Helena, MT

Duties included assisting general manager, concessions inventory control, threading projections to prepare movie, count tills and make bank deposits, manager employees and cover front when short staffed, and helped with customer issues to resolve and make a better experience.ily theater operations

Customer Service Representative 04/2006-11/2006
Confidential, Helena, MT

Duties included processing incoming telephone calls from Medicare providers/contractors with questions on claims and billings issues according to customer service standards. Established re-opening claim procedures and completed adjustments on improperly processed claims. Conducted quality assurance edits and audits of claims according to established procedural guidelines, established overpayments on claims billed or processed in error, and completed written correspondence from providers.

CEE Claims Entry 01/2005-04/2006
Confidential, Helena, MT

Duties included data entry of insurance claims into database system and conducting work edits and audit on processed claims.

Front Desk 08/2004-12/2004
Confidential Helena, MT

Checked customers in/out, took reservations and transferred phone calls to appropriate departments, helped guests with any complaints or questions about the area. Other duties as assisgned.

Floor Staff and Floor Supervisor 06/ 2000-10/ 2002
Confidential Ft Worth, TX 10/2003-08/2004

Duties included conducting money transactions associated with ticket sales, reconcile cash box, apply effective telephone techniques, and exercise good customer relation skills, including complaints. In concessions, completed food orders, stock inventory products, clean equipment and reconcile cash registers. As floor supervisor was in charge of inventory of sales products and supervising concessions staff.