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Help Desk Administrator Resume

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Somerset, MassachusettS

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EDUCATION 
Confidential Norwood, MA

  • Associate in Applied Science - Computer Networking Systems
    Graduated June 2010
    • Awards: Honors & Perfect Attendanc

Courses:

  • Windows Server
  • WAN Technology and Application
  • Networking Application Services and Security
  • Microsoft Network OS I & II
  • Network Standards and Protocols
  • Microsoft Desktop OS
  • Windows Server 2003
  • Database Development
  • Network Technology and Service Integration

SKILLS

  • Operating Systems: MS DOS, Microsoft Windows (2000, 2003, XP, 7)
  • Hardware: PC's Servers, CISCO, Routers, Switches
  • Desktop Utilities:MS SQL, Microsoft Office, VISIO, MS Exchange Server, MS Project, MS Active Directory
  • Programming Languages: Visual Basic,HTML

General: Customer Service Project Management
Organization Teamwork & Teambuilding
Typing Time Management

WORK HISTORY

Confidential Somerset, Massachusetts June 2010 - January 2011
Help Desk Administrator

  • Built and Installed 50+ Computers From Scratch
  • Provided Technical Support For 300+ Users
  • Scanned and Cleaned 100+ Computers Of Various Forms of Malware and Spyware
  • Faced-Paced Environment.
  • Developed Multitasking Skills
  • Widened Communication and Documentation Skills

COMMUNITY SERVICE

  • Walk over 60 Miles total for Project Bread's Walk For Hunger (2008, 2009, and 2010)
  • Walk over 5 Miles for Step Out's Walk For Diabetes (2009)

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