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Helpdesk Resume

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New Jersy, NJ

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Objective:
To obtain an IT positions as a computer technician or helpdesk and any supportive technician role.

Education:
Diploma & Associates Degree
Major: Computer Systems & Networking Technology

Skills:

  • Computer Hardware Fundamentals
  • Experience with Windows XP, Windows Vista, Linux & Macintosh operating systems
  • Experience with Office 2003, office 2007 products
  • Basic networking skills
  • Experience with Windows Server 2003 and 2008
  • Configure and installs new computer hardware and software for end users.
  • Troubleshooting user issues, specifically problems in using client operating systems, client and server applications, peripherals, and network connectivity.
  • Customer Service Skills/Listening skills/Delineating Customer Concerns
  • Problem Solver and Critical Thinker
  • IP Addressing
  • Basic Routing
  • Basic Network Security
  • Peripheral Installation & troubleshooting
  • Operating System installation & Configuration
  • Can type 25 wpm

Certificates/awards:
Introduction to Thinkvantage: Security & Wireless, Intel Centrino Professional Technology Features and Benefits, PC Basics, Windows anytime Upgrades, PC Architecture, 3Com 802.11 Wireless LAN , Department Of Defense: Information Assurance Awareness , 3Com: A Primer Technology, Customer Service Training, Microsoft Office Ready , Lenovo: Introducing a Worldwide leader in Technology , Fire Wall Basics HP , Networking 101 HP, Servers 101, Business Continuity and Disaster recovery planning, Linux 101

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