Customer Service Representative Resume San Leandro, CA - Hire IT People

OBJECTIVE

To obtain a position in the customer service & or medical industry that would best utilize my skills & abilities, as well as offer advancement opportunities for a dedicated individual with an established organization with a stable environment.

SUMMARY OF SKILLS

Administrative support & Multi-phone line system skills
MSWord, Power Point, Excel, Lotus Notes skills
Medical terminology certificate & front office procedures
HIPPA/JCAHO Policies & Regulations
Problem solving experience
Excellent organization skills
Interpersonal & communication skills
Willingness to learn new skills

WORK EXPERIENCE

Warranty Assistant (Temp)
Confidential San Leandro, CA

Process warranty merchandise & products
Process & department distribution of merchandise
Assist customer service department
Process & prepare shipping of small parts
Scanning documents into computer system
Data Entry

Customer Service Representative
Confidential Pleasanton, CA

Answered & assisted customer calls
Processed & updated customers applications
Processed payments & payment research
Retention to save customers

Bill Collector II
Confidential Pleasanton, CA

Processed & assisted out bound calls
Processed checks & credit card payments
Set up future payment arrangements with customers
Data Entry

Technical Support Call Center Representative
Confidential Livermore, CA

Answered & processed incoming calls for repair
Trouble shoot with customer to fix cable issues
High volume of customer service
Scheduled appointments

Fraud/Dispute Investigations Call Center Representative
Confidential Pleasanton, CA

Answered all incoming calls into the call center
Set up & explained dispute process to our customers
Set up investigations on fraud accounts
Handled & explained any security issues on accounts

Bill Collector
Confidential Hayward, CA

Collected payments over the phone
Sent statements to customers with past due accounts
Customer service
Data entry

EDUCATION

Confidential, Diploma
Confidential, Bryman Campus Medical training
Confidential, Sterile Processing Technician training
Confidential, Health Unit Coordinator training
Confidential (B.S. Degree in Health Administration currently in progress)

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Customer Service Representative Resume

San Leandro, CA

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