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Desktop Support Specialist Resume

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San Francisco, CA

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Dear Hiring Manager,

I am writing to you because I believe my training, experience, and proven ability as a Technical Support Specialist and Help Desk Technician is a perfect fit for the job opening you have posted. I have been in the computer industry for 10+ years and have both Mac and PC experience.

In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. Furthermore, I am a team player who is reliable with good communication skills, I am also multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.

I believe I would be a great fit for this position.

Thank you for your time and consideration.

Sincerely,

Objective

Obtain a career opportunity as a Desktop Support Specialist.

SUMMARY OF QUALIFICATIONS

  • Over 10 years of experience assisting customers through phone and email on setting up newly purchased high-tech products.
  • A team player with exceptional communication, interpersonal, intuitive, technical, organizational and leadership skills.
  • Works well under pressure.
  • Experienced in customer and vendor relationships, able to work in liaison with others to come up with solutions.
  • Strong technical background along with troubleshooting skills, for PC/Mac and Internet repair.

WORK EXPERIENCE

March 2001 - July 2009 Confidential, Burlingame, California

Technical Support Engineer/ RMA Department / Product Testing/ Customer Service/Sales

  • Assist customers with setting up wireless routers, switches, Ethernet and wireless network cards
  • Troubleshot network connectivity issues. Test, develop and revise connectivity issues with routers under Mac and PC.
  • Handle RMAs from end-users
  • Maintain office computers, and ensure print servers workability.
  • Routinely propose and implement new equipment and design procedures.
  • Write FAQ's for the company knowledge base.
  • Knowledge of Macintosh and PC, extensive experience with Windows 98, NT, 2000, XP and Vista, Mac OS 8.1 - 9.2.2, and OS 10 - 10.5.6.
  • Test beta firmware for bugs and improve it with better solutions for the HomePod product line.
September 1999 - January 2001 Confidential, Milpitas, California

Technical Support / RMA Department / Product Testing

  • Tested prototype DataPorts and documented test results
  • Assisted end-users via telephone and email with setting up DataPorts (IDE and SCSI), enclosures such as the DAE-800 (Disk Array Enclosure) and other SCSI RAID and IDE enclosures.
  • Managed and operated various desktops, upgraded company computers, hardware and software
  • Handled RMAs from distributors and end-users.
August 1998 - August 1999 Confidential, Fremont, California

Technical Support / RMA Coordinator.

  • Provided customer telephone support in setting up UMAX scanners for homes and companies computer systems.
  • Helped customers configure SCSI and PARALLEL scanners, via software and hardware
  • Handled 30 - 35 calls a day
  • Supported Macintosh OS 7.5, 8.0, 8.1, 8.5, 8.6 and PCs with Windows 95, 98 and NT.

TECHNICAL QUALIFICATIONS

  • MS-DOS
  • DHCP
  • RAID
  • PC Assembly/Repair
  • SATA
  • Router setup
  • Microsoft Outlook
  • SCSI
  • Windows 2000/XP/Vista
  • NAT
  • Writing FAQ's
  • ATA
  • Macintosh OS X
  • TCP/IP Protocol
  • Norton Ghost
  • Document test results
  • MS Office
  • Dreamweaver
  • HTML
  • Product testing

EDUCATION

A.A.S graduated

High school diploma

References

Furnished upon request

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