SUMMARY

• Proficient in MobileIron (Certified), VMWare AirWatch, and JSS Mobile Device Management Consoles.
• MobileIron Certifications include: MobileIron Boot Camp, Certified Mobile Device Management Administrator, Sentry Authentication and Security Specialist, all of which are current.
• 8+ years of experience with enterprise mobility technologies and implementations including MDM, MAM, Security and App Stores along with back end infrastructure, including active directory, exchange, remote network access, and identity management
• Experience with engineering and deploying mobile solutions, including Enterprise Mobile Management (EMM), Mobile Content Management (MCM), and Mobile Application Management (MAM)
• Entry Level Knowledge of JAMF
• Experience in Strategy Development.
• Mobile Device Management (Certified Administrator)
• MobileIron Sentry (Certified)
• MobileIron Sentry Security (Certified)
• Support EMM (Enterprise Mobility Management)
• Office 365
• Familiar with Apple's Volume Purchase Program for Business
• AD/LDAP
• Support Tickets Logged in Remedy, Service Now and gathered information from SharePoint.
• Experience with Installing, Deploying, and Evaluating new Software releases.
• Supported BlackBerry, iPhones, Androids and Windows Mobile Devices.

TECHNICAL SKILLS

• Proficient personal computing software/hardware
• Mobile Device Management, MobileIron, AirWatch and JAMF Consoles
• MS Server 2008/2012R2
• MDM Solution Design Documentation
• MAM (Mobile Application Management)
• Professional Services Engagements (Migrations, Server Upgrades and Patching )
• AirWatch EMM/Vidm
• Call Manager
• Change Management
• Project Management iOS, Android, Blackberry, & Windows Mobile Configurations
• LDAP Active Directory
• SharePoint Support
• Microsoft Skype for Business, Box, Azure
• VPN Clients (RSA,Cisco Anytime, Nortel Contivity, ATT)
• Excellent typing skills (70wpm)
• Excellent verbal skills
• Excellent problem solving skills

PROFESSIONAL EXPERIENCE

Confidential, Ft. Worth, TX

AirWatch Consultant

Responsibilities:

• Plans, Designs, Deploys, Configuration and Documentation of AirWatch 9.0 test and production environments
• Deployment of AirWatch agents for iOS and Android devices
• Plans, Designs, and Implementation of AirWatch Mobile 9.1 upgrade process
• Defines and documents project, deliverables, timelines, move groups, and development of IT communication for business and change processes.
• Troubleshooting the ENS Server
• Troubleshooting Device Issues
• AirWatch Support and Project Management
• Reviews and Creates AirWatch training documentation and creates recommended training plans
• Configuring the Mobile Access Gateway (MAG) Server
• Configuring Workspace ONE

Confidential, Hackensak, NJ

Mobile Device Management Administrator

Responsibilities:

• Management of Apple, Android
• Mobile application deployment and management in AirWatch V8.4
• Utilizing the Apple Configurator for Apple iOS, MacOS
• PowerShell scripting for AirWatch server support
• Managing and Deploying iOS, Android and Windows mobile devices
• Testing and documentation of hardware and software installation procedures
• Providing Systems Administration of the MDM AirWatch cloud

Confidential, Collierville, TN

Sr. Mobile Device Management Engineer

Responsibilities:

• Supporting Mobile Infrastructure and Applications (iOS and Android)
• Evaluating new mobile devices to verify compatibility with in house applications
• Provision and Configuration of all new devices
• Tier - 3 Support for “A” level executives
• Project Management of upcoming mobility projects
• Created documentation for other helpdesk members to support devices
• Created documentation for Applications for users
• Provided AirWatch training to end users and other technicians in using mobile devices
• Provided Blackberry Support for Good For Technology users.
• Work with a creative team to advise on possible applications and solutions for mobile devices
• MAM (Mobile Application Management) of in-house apps.
• Provided Tier-3 escalation support in call incident ticketing system. Service Now.
• Training Delegated Admins in various regions on the AirWatch Console v8.4.1
• AirWatch deployment and EMM (Enterprise Mobility Management.)
• AirWatch device management and application management
• Implement the tools with Mobile application development teams.

Confidential, Newnan, GA

Sr. AirWatch MDM Engineer

Responsibilities:

• Configuration and troubleshooting of Android and iOS devices.
• Enrolling Devices in the AirWatch MDM Solution v8.2
• EMM (Enterprise Mobility Management)
• Troubleshooting enrollment issues.
• Troubleshooting Device issues.
• Provided support for Skype for Business (aka Lync messenger) users
• Provided Blackberry Support for Good For Technology users.
• Installation of the applications on mobile devices.

Confidential, Dallas, TX

Sr. MDM Admin

Responsibilities:

• AirWatch consulting for Confidential 's Mobility Team.
• Administered Mobile Device Management (MDM) software, i.e. AirWatch v8.0,
• Testing, configuring, and implementing various mobile solutions.
• Worked with messaging team, database team, server team and network team to install the AirWatch v8.
• Installed the Device Services Server
• Installed the Console Server
• Installed the Database (SQL) Server
• Installed the Secure Email Gateway
• Installed the Mobile Access Gateway Server
• Provision and Configuration of Cisco IP desktop phones
• Call Manager
• Provided support for Skype for Business. (Lync)
• Monitored and reported on compliancy reports.
• Researched and improved MDM solution based on customer and business requirements.
• Monitored/resolved support tickets related to mobile device hardware, software.
• Performed post-resolution follow-ups with customers to ensure resolutions remain successful.
• Administered content locker, app and profile creation, shared devices setup, and dedicated device setup.
• Enforced/Documented Change Management Process

Confidential, Minneapolis, MN

AirWatch Architect

Responsibilities:

• Contracted to Confidential to stand up their On-Prem AirWatch v8.0 Environment.
• Worked with messaging team, database team, server team and network team to install the AirWatch v8.
• Installed the Device Services Server
• Installed the Console Server
• Installed the Database (SQL) Server
• Installed the Secure Email Gateway
• Installed the Mobile Access Gateway Server
• Installed and performed training on the AirWatch Secure Content Locker
• Configured iOS/Android devices that are also managed over the air using AirWatch v8.0.
• Assisted and provided training for Certificates and the renewal process of Certificates

Confidential, Atlanta, GA

MDM Carrier Administrator

Responsibilities:

• Analyze, validate and process sales orders from the Toggle Sales team, including validating all technical aspects and requirements of the order
• Resolve Sales ordering and provisioning issues across the various stakeholders
• Trigger, coordinate and participate in the end-to-end provisioning of the platform for the customer.
• Request and confirm creation of billing hierarchies for the billing systems
• Serve as the Confidential & Confidential Carrier Administrator within the Mobility Management Platform
• Participate in lifecycle activities, including service turndown, moves, adds, and changes
• Optimize provisioning and service delivery processes
• Creating administrator accounts within the Toggle Manager portal for video-trained customers
• Setup and configure new Confidential & Confidential Toggle instances in Mobility Management Platform (MMP)
• EMM (Enterprise Mobility Management)
• Setup and configure an Confidential & Confidential Toggle customer for Toggle Data Plan in MMP
• Setup and configure an Confidential & Confidential Toggle customer for Toggle Voice services in MMP
• Order IP Flex numbers from the BVoIP team for the Toggle Voice Service
• Generate unique enterprise identifiers to create interfaces between MMP and UC
• Coordinate with the UCST group to provision appropriate UC Platforms
• Test and turn-up of the BVoIP numbers within the UC platform (with the UCST team) for the Toggle Voice Service
• General Desktop Support for end users when necessary.

Confidential, Irving, TX

Mobility Manager

Responsibilities:

• Upgrade/Configure MobileIron Core/Sentry Servers
• Maintain Apple Certificates for iOS Devices on MobileIron Platform
• Deploy Operating Systems (Migrations)
• Monitor Server Storage
• Manage Active Directory
• AD Grouping in MobileIron
• AD Group Naming Conventions in MobileIron
• Performed Asset Management of Test Devices and Company Official Use (COU) Devices
• Created Global Security Policies for MobileIron MDM Platform
• Configured Connections to Enterprise Services, on VPN, Wi-Fi, and Travlers e-mail
• Provision and Configuration of Cisco IP desktop phones
• Deploy In-House Applications from MobileIron Platform to user community
• EMM (Enterprise Mobility Management)
• MAM (Mobility Application Management)
• Run reports on users, devices, and applications via MobileIron Atlas reporting tool
• Performed research and troubleshoot escalated problems with individual mobile devices .
• Work in concert with the Server Team, Email Team and the Application Developers.
• Project Management for all upcoming projects as they relate to upgrades and patches.
• Provided support for MS Office Communicator (Skype for Business)
• Provided Support for SharePoint Servers.
• After hours application and patch deployments on Servers.
• Asset Management Documentation for Mobile Devices.
• Writing Solution Architecture Documentation
• Writing Test Environment Setup Documentation
• Daily management of the Support Team’s ticket queue.
• Maintain Time and Attendance of Support Staff.
• Monitor and control Conflict Resolutions.
• Maintain scheduling for Support Staff.

Confidential, Atlanta, GA

Service Assurance Engineer

Responsibilities:

• Third level support for multiple Mobile Device Management Platforms (MDM). AirWatch v5.16, MobileIron v5.6, McAfee and Confidential & Confidential Toggle Platforms.
• Third level support for multiple Mobile Enterprise Application Platforms (MEAP). Kony
• Deployed MDM and MEAP Platforms on customer’s internal network servers. i.e. AirWatch, MobileIron, Kony, etc.
• Project management for our Platinum Level Customers using AirWatch, MobileIron, McAfee.
• Managed and Tested Mobile Device Software prior to registering them to AirWatch, MobileIron or McAfee. iOS, Android, Blackberry and Windows Mobile configurations and setup prior to registering them to AirWatch, MobileIron.
• AirWatch and MobileIron Migrations from one version to the next. (Multi-Device Upgrades)
• Performed research and troubleshooting of escalated problems with individual mobile devices .
• Performed IP Phone Support for Desktop Phones
• Performed Asset Management for Company Official Use (COU) Devices and Test Devices.
• Daily management of the team’s incident ticket queue. (AOTS Remedy)
• Provided level one and level two technical support to Internal Customers with issues as they relate to system hardware/software OS’s and mobile devices OS’s. ie. iOS, Android
• Supported BlackBerry, iPhone and Windows Mobile Devices.
• MAM (Mobility Application Management)
• Desktop Support for Internal Customers. (Desktop Microsoft Applications i.e MS Office)
• Supported BlackBerry’s via the Blackberry Enterprise Server.
• Supported iPhone and Windows Mobile devices via Exchange Active Sync Servers.
• Provided Internal-User Support with VPN, Voice, Data, and Telephony Support.
• Performed Password resets for various applications for Internal Customers.
• Performed Password resets for various servers including Unix Boxes, Mail Servers and Print Servers.
• Performed Asset Management for Multiple Mobile Devices.
• Remote Support for multiple Desktop Applications i.e MS Office, SharePoint, SOTS
• Worked with customers both internal and external to troubleshoot system issues.
• Provided overall support and operation control of a host of applications.

Confidential, Richardson, TX

Technical Support Engineer

Responsibilities:

• Performed level three technical supports for global clients/partners.
• Drive business goals through effective Case Management (Work on Hand (WOH), Overdue Case Management and 48 hour closures), process improvements, and engineer skills development.
• Desktop Support for Internal Customers.i.e. Operating System Upgrading/deployment.
• Provided Internal Support for SharePoint Services 3.0.
• Provided user-side client functionality for secure remote access over IP networks using proprietary VPN routers and VPN servers.
• Assisted in planning installation of Disaster Recovery.
• Worked on Packet capturing tools like Sniffer, Ethereal &Wireshark
• Supported all Norstar and Business Series telephones and added Norstar applications
• Acted as the customer advocate advancing VoIP, wireless and telephony quality. Drive improvements in Voice messaging quality by acting as the interface between the customer and Technology while working design related issues.
• Assisted in keeping servers updated as configuration changes were needed.