Help Desk Resume Rolling Meadows, Il - Hire IT People

Objective:
Searching for a company that will utilize my 27 yrs of technical experience as well as offer growth and a stimulating work environment.

Education:

Bachelor of Science in Career Development, Confidential 1985
Associate of Applied Science in Data Processing, Confidential 1982

Technical Certifications:

CompTIA A+

Skills:

Ability to handle high volume calls per day.
Have experience with trouble ticket reporting software Service Center.
Strong experience in, Active Directory, Windows 7, XP, MS Office, Imaging, large scale hardware deployment.
Excellent communication and writing skills.
Strong technical knowledge in supporting various model Desktop, Laptop, PDAs and various types of department specific software.
Able to use remote control tools.
Heavy experience working all shifts, weekends, holidays and shift coverage overtime with no supervision.
Have worked with various mainframes IBM, AS400 and UNIX.
Have worked with various high speed laser and impact printers.
Have worked with various tape drive systems.
Scheduled work flow using Control-M
Have worked primarily in MVS/JES2 environments.
Have worked in large Windows Server farm environments.

Professional Experience:

Media Management Technician
October 2007 � Present
Confidential | Elk Grove Village, Il

Responsible for all filed and pulled sensitive media tapes in vault.
Pull scratch list, prepare offsite tapes for Iron Mountain pickup.
Scan all incoming and outgoing data sensitive tapes.
Log all tape movement in Vertices tape management database.
Monitor server backups and replenish tape drives.
Handle high volume international calls for server backup status, network and hardware failure.
Keep detailed audit records of all in-house and offsite media.

Desktop Support Technician/Help Desk
July 1998 � April 2010
Confidential | Rolling Meadows, Il

Completed majority of first tier support trouble tickets with first attempt.
Troubleshoot variety of technical scenarios from diverse client base.
Worked with third party vendors as needed to resolve problems.
Plan, install, configure, test and deploy new lease desktop/laptops/PDAs.
Participated in training of users on use of network hardware and software.
Responsible for ensuring compliances with all software and licensing requirements.
Answered Help Desk calls in a courteous and friendly manner, handled email and in-person requests from all clients.
Logged all Service Center trouble tickets accurately as per the IT department best practices, maintaining complete documentation of problem cause, impact and resolution.
Follow up with clients to ensure resolution is complete and timely.
Support desktop and laptops workstation/telephone relocations.
Able to install local area network by helping in cabling system and peripherals.

Lead Computer Operator
January 1988 � June 1998
Confidential | Rolling Meadows, Il

Schedule and monitor production jobs through Control-M automated scheduler to ensure proper completion of production schedules and availability of network.
Completed regular network backups and audits of network to determine integrity and security of system.
Provide on-site first tier support for various network, client and processing problems.
Monitor, network and environmental alarm system.
Constructed computer room checklist to reduce errors and increase efficiency.
Perform multiple tasks at one time to ensure transmission deadlines were met.
Prepared offsite backup tapes of sensitive and classified information.

Computer Operator
December 1988 � June 1984
Confidential | Rolling Meadows, Il

Responsible for operating all computer and auxiliary equipment.
Responsible for installing, replacing, and adjusting the belts, ribbons, filters and other objects to maintain equipment.
Operation of computer and auxiliary equipment is observed.
Responsible for preparation of equipment for operation.
Responsible for operating system console under the instruction of a lead computer.
Responsible for unloading and separating output of printer in preparation for distribution.
Try continuously for improving operations, streamlining work processes, decreasing turnaround times and provide quality flawless customer service.

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Help Desk Resume

Rolling Meadows, IL

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