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Customer Service Rep. Resume

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Denton, TX

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STATEMENT SUMMARY 

Highly qualified professional, with excellent communication, leadership and interpersonal skills
Computer Information Professional with more than six years of solid experience in Information Systems.

PROFESSIONAL SKILLS

  • Strong experience of six years in the IT industry
  • Ability to effectively solve problem through analysis and creative thinking skills
  • Flexibility to work remotely or with a group
  • Strong technical and analytical skills, excellent attention to detail
  • Resourcefulness in researching and developing solutions to problems
  • Effective performer as an individual as well as in a diverse team
  • Ability to prioritize efforts and to set and reach achievable goals
  • Ability to quickly learn and work with emerging technologies and new information systems

TECHNICAL EXPERTISE

DATABASE: Oracle (10g), Oracle (11g) 
SYSTEMS: Windows 95, 98, XP, Vista, 7
LANGUAGES: ASP.NET USING VB.NET, PL/SQL 

WORK EXPERIENCE

(11/2007-Present)
BP & A intermediate Analyst
Confidential FORT MILLS, SC

As part of the CitiMortgage Dialer Team, my job duties are to partner with Operation, and other IT groups to troubleshoot, diagnose, and resolve production problems. Manage the Avaya Predictive Dialer system parameters and procedures to ensure maximum efficiency and effectiveness.

  • Manage dialers between multiples sites to idle, abandon, and performance objective.
  • Provide technical and operational assistance for the Aspect predictive Dialer
  • Administer and monitor changes to dialer strategies and system daily, weekly or monthly.
  • Perform routine dialer maintenance tasks. Such as adding, deleting user, agent resets.
  • Proactively review strategies and dialer results looking for ways to increase efficiencies

(12/2004-11/2007)
SALES REPRESENTATIVE
Confidential IRVING, TX

Ensured delivery of excellent customer service, communication, and coordinating with other departments to resolve inquiries. Managed and executed customers’ transactions with respect to business, individual credit cards inquiries over the phone.

  • Served as primary point of contact for Citi Cards to answer and assist in questions or issues regarding Citi Cards programs, products, policies/procedures and pricing.
  • Use of problem-solving skills and quick effective decision making to resolve customers’ inquiries.
  • Conducted telephone sales, encouraged customers to purchase additional products such as identity monitor, credit protector, and watchguard, balance transfers etc.
  • Promptly escalated suspicious or inconsistent account activity through MAU department or Manager.

(06/2003-12/2004)
INVENTORY ANALYST
Confidential DENTON, TX

I was responsible for all facets of maintaining inventory integrity through audit, analysis and problem solving. I coordinated and managed daily inventory cycle counts within the manufacturing and to continuously improve inventory accuracy. Ensure adequate inventory of product in accord with inventory cycles and investigate any discrepancies

  • Analyzed and reviewed incoming shipments against the original order and determined whether orders have been filled correctly.
  • Provided efficient processing and delivery of incoming and outgoing shipments.
  • Computed merchandises, and printed labels.

(08/2001-06/2003)
CUSTOMER SERVICE REP.
Confidential DENTON, TX

Ensured delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

  • Conducted telephone sales for Comcast Cable Company, encouraged customers to purchase additional products or services.
  • Utilized all available resources to research customers’ concern.
  • Resolved customers’ problems inquiries according to guidelines established by the company.

EDUCATION

Confidential` DENTON, TX
May 2006
B.A. in Business Decision Sciences 
Decision sciences is a discipline that integrates functional business fields with analytical concepts and modeling, process improvement and computer-based quantitative tools (Decision Trees, and SAS programming) to make critical decisions; thus enhancing complex decision making processes and decision support.

August 2010 – May 2012
Oracle Training - Oracle7/8/8i DBA training courses

LANGUAGE
Fluent in French (written, comprehension, spoken)

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