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Desk Side Support Specialist Resume

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Medford, MA

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Education

2001 – 2002 Confidential Boston, MA
Pursuing a Computer Network Operations Associates Degree

  • Macintosh OS/x, Windows 9x/2000/ME /XP
  • PC, Mac and Printer Installation, Repair and upgrades
  • Microsoft Office 2000/XP/2002/2003

1996 - 1997 Confidential Chicopee, MA
Electrical

  • Obtained GED, Residential Advisor
  • Tutor and mentor students in math, science and history

Work experience

August 2012 – Confidential Medford, MA
Deskside Support for Network Health

  • Supported via phone, email and deskside Win XP in an enterprise environment
  • Configured and supported McAfee End Point Encryption and DLP.
  • Configured and supported WUS and SCCM
  • Support Norton Enterprise
  • Setup accounts on Mobile Iron, Phone Me In, and BES
  • Supported Outlook 2003/2010 with Exchange server.
  • Wrote scripts for automation.

December 2011 – July 2012 Confidential Framingham, MA
Deskside Support for ATOS at Genzyme

  • Supported via phone, email and deskside Win XP, Win 7 and Mac Os X in an enterprise environment
  • Configured and supported Safeguard and Credent.
  • Configured and supported WUS and SCCM
  • Support McAfee Enterprise and Host Intrusion Prevention Service.
  • Configured Wireless for Macs in a certificate based authentication.
  • Supported Outlook 2003/2010 with Exchange server.
  • Supported Apple iOS (iPhone, iPad and iPod touch)
  • Supported department directors, presidents and VP’s
  • Supported HP Printers.

July2008 – Dec 2008 Confidential Manchester, NH
Lab Tech

  • Configure wireless access points. (Proxim, Colubris, Linksys and Zyxel)
  • Configure routers and gateways (Cisco, Colubris, Netgear, Nomadix and IP3)
  • Configures switches (Cisco, HP and Netgear)

Aug 1996 – Present Confidential Northbridge, MA
Owner

  • Customer consulting for personal and corporate computer systems and servers
  • Macintosh and PC support with Office 2000 ,XP, 2002 and 2010
  • Installed wired and wireless networks, high speed internet solutions (Cable, xDSL and Routers) and VPN
  • Rolled out and supported Redhat Linux 8, 9 and Fedora as well as Win98, Win ME, Win NT, Win2000, Win XP , Vista, Vista 64and Server 2003
  • Installed and serviced Ink jet and Laser printers (HP, Lexmark, and Epson)
  • Installed and maintained networked print servers
  • Norton and McAfee Antiviral Corporate Software
  • Active Directory, IIS, FTP, DNS Apache, Mysql and PHP
  • Re-image and image computers with Ghost and Acronis imaging software
  • Installed Webroot Spy sweeper and Microsoft Windows Defender
  • PCAnywhere, FTP and SonicWall
  • Disaster Recovery
  • Citrix and Pc Anyware setup.
  • Remote support for PC, Server, Embedded PC, Macintosh and laptop Repair

Sept 2006 – July 2008 Confidential Malden, MA
IT Director

  • Setup and trained staff on the FoodManager Accounting and CRM Program
  • Performed Break-fix on Server 2003, Win XP and Vista.
  • Supported Office XP - 2003
  • Installed and repaired HP Printers.
  • Improved on the design of a network printer

Skills

C++, Acronis Imaging, Norton and McAfee Anti-virus Home, Corporate, and Ghost, Microsoft Office Suite 
versions 97-2007, FrontPage 97/2007, DNS, DHCP, SNMP, PHP, JavaScript, LAMP, CSS, HTML, MySQL and DHTML

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