Customer Service Representative Resume King of Prussia, PA - Hire IT People

Deeply driven seasoned professional that thrives in a dynamic, fast-paced environment. Proven ability in achieving complex objectives within challenging timelines.�

Core Competencies:

Excellent verbal and customer advocacy skills.
Skilled at partnering with cross-functional teams.
Problem solving and issue analysis skills.
Self motivated and works well under pressure.
Positive attitude and ability to work well with others.
Ability to handle multiple priorities with minimal supervision.
Effective time management skills.
Maintains drive to excel and attain goals.
Experience in a high-volume call center setting.

Computer skills:
Microsoft Windows NT 4.0, AS 400, Lotus Notes, Torex, Oracle Software, PeopleSoft, Intranet, Internet Explorer, Abode Acrobat, Source OECD National Accounts Database, SAP, MS Office 2007: Word, Excel, PowerPoint, Outlook, Word Processing/Typing (60 WPM)

Professional Experience:

Confidential,�King of Prussia, PA November 2011 – Present
Front Desk Reception/Office Assistant

Greets all guests upon entering store in a timely, professional manner and provides assistance
Keep accurate attendance records of all store employees
Willingly perform any other duties as required
Assist in general administrative/clerical duties required for daily functioning of business such as processing GE Credit applications, reviewing orders for accuracy, and helping with inventories and cycle counts

Confidential�(Bettinger Company), King of Prussia, PA August 2011 – November 2011
Customer Service Representative

Entered orders into the efuel system in a timely manner
Handled carrier calls in a timely manner when delivery problems exist
Planned deliveries as indicated by current fuel level and average daily usage
Monitored market direction and adjust delivery time as necessary
Coordinated with Supply Department to get best possible price for customer

Confidential�(Aerotek Staffing Agency), Wayne, PA June 2011 – August 2011
Financial Service Representative

Handled inbound and outbound customer service calls in a medium volume call center environment
Resolved customer inquiries and research specific issues
Provided knowledgeable assistance for all financial products serviced through the call center

Confidential,�Norristown, PA December 2009 – June 2011
Customer Support Associate

Managed facility work orders of scheduled services to successful completion
Resolved customer complaints and issues by determining the cause of the problem
Responded to various customer inquiries and questions via email and telephone
Processed contractors invoices for payment
Worked with customer to resolve billing and invoice problems
Communicated with retail store management to follow-up on contractors services

Confidential,�Woodlyn, PA September 2007 – October 2008
Customer Service Representative

Processed leases for apartments/houses for tenants on Housing Choice Voucher Program (Section 8)
Reconciled rent and housing assistance payments for tenants
Utilized customer service/research skills to assist in landlord and tenant relations
Worked in a public servant capacity and referred tenants to government agencies that could assist them during personal crisis

Confidential,�Media, PA April 2007 – July 2007�
Front Desk Assistant/Paralegal

Processed and filed U.S. and international copyright, patent, and trademark dockets.
Compiled, analyzed, and drafted legal documents under the supervision of attorney.
Organized reports and filed legal correspondence.
Used legal software and prepared affidavits of documents.
Maintained heavy volume of document files and appropriately handled confidential/personal information.

Confidential�(Pyramid Staffing), Broomall, PA March 2006 – April 2007
Word Processor/Data Entry Clerk

Drafted letters, memos, and reports used in court hearings.
Edited documents and created new ones from handwritten copy and templates. Proofread with accuracy documents that were in preparation for trial.
Dictaphone tape transcription and drafted denial claim letters to State Farm Insurance Company’s policyholders.

Education:

Bachelor of Arts, English Literature, Confidential, Trenton, NJ.

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Customer Service Representative Resume

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