Client Service Representative Resume Parsippany, NJ - Hire IT People

OBJECTIVE

To obtain an administrative or accounting position while utilizing my excellent customer service skills and creativity in a team-oriented environment

SUMMARY OF QUALIFICATIONS

Motivated and enthusiastic; proven ability to develop excellent client relationships
Effective working individually and as part of a team with professional appearance, presentation and demeanor.
Detail oriented. Excellent accuracy. Learn fast and follow instructions.

WORK EXPERIENCE

9/2011-5/2012 Confidential Fair Lawn, NJ�
Account Specialist�

Supporting clients during implementation process and ensuring accuracy of their payroll while being their main point of contact.
Accountable for balancing employee’s year to date information, constructing time off accrual policies, and building client’s general ledger.
Proficient in follow-up and problem resolution in order to maintain the highest level of quality service.
Remain knowledgeable with all Major Market Service products as well as any changes to wage and tax laws to better educate and service clients.
Arrange and conduct on-site client training covering Preview software while demonstrating unique tactics to suit each individual account.

1/2009 – 8/2011 Confidential Parsippany, NJ�
Client Service Representative

Responsible for processing payroll, setting up extensive garnishments, educating and training clients through online payroll features.
Answer heavy call volume to resolve tax discrepancies and payroll errors while making appropriate changes to their payroll accounts.
Assisting clients in reconciling statements and providing necessary information on credit/debits, bank accounts, and other billing matters. Acting as a liaison between the client and internal tax departments as well as external tax agencies.
Provide legal state documents and reports to clients and Certified Public Accountants.
Write letters and email messages to sales team to contact prospective clients.
Perform extensive research to amend w2s and year end reports; maintain incoming faxes used to update accounts with miscellaneous state requirements.

6/2005 - 1/2009 Confidential, USA Parsippany, NJ
Sales Service Representative

Results-oriented Sales Professional with exposure to business development, marketing, strategic planning, client relationship management, and customer service.
Process of billing andcredit information for accounts, Responsible for sales orders for corporate and independent accounts, Process incoming orders, coordinated shipments, and handled customer-related issues.
Accountable for brand management and marketing procedures within the retail industry
Reporting to the corporate management, worked Field Sales Representatives to review the existing organization structure in the areas of Product Management, Manufacturing, Logistics, and Sales.
Assist in organization of customer service to properly align with sales teams improving communications and reducing time sales spent on non-sales related administrative activities.

EDUCATION / SKILLS