Customer Service Representative Resume Cary NC - Hire IT People

Objectives�
To obtain a position with diversified responsibilities that will permit professional advancement and personal growth.

Experience

Borrow Outreach Specialist 12/2011-Present
Confidential, NC

Take outbound calls dial by automatic dialer system to borrowers needing assistance with mortgage
Assist borrowers with lost/mitigon needs, in a mortgage collection environment
Assist borrowers with inbound calls about possible mortgage loan modifications

Human Resources Service Center Specialist 08/2011-12/2011�
Confidential-Raleigh, NC

Answer calls from team members calling with benefit information during open enrollment period
Advance acknowledgement in PeopleSoft
Assist employees with their short and long-term leave and disability coverage.
Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner
Follow up on outstanding issues to ensure resolution,

Customer Service Representative/ Tech Support Specialist 09/2008-04/2011
Confidential-Cary NC

Answer inbound calls, adding/deleting services from accounts, assist with technical issues on devices and features
Mandatory sales goal of 5 sales daily exceeded daily.
Provided quality service to co-workers and external customers
Maintained satisfactory quality reports and proficiency numbers.�

Medical Collector/Customer Service Representative 08/2007-04/2008
Confidential-Raleigh NC

Placed outbound calls to clients with past due bills with major medical facilities.
Top collector for 2 consecutive months.
Set up payment plans and reviewed delinquent billing accounts

Customer Service Representative/Supervisor 11/2000-07/2007
Confidential-Greenville NC

Worked for multiple clients in an out-source call center, various projects such as: AT&T(Supervisor),Express Scripts
Pharmacy Helpdesk, Pharmacy Care Alliance, and Medicare Member’s service which I was also supervisor for 2 years.

Confidential-Snow Hill, NC�
Diploma�1995

Technical Skill

Microsoft word
PowerPoint
Excel
Internet explorer
HR PeopleSoft
Oracle