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Customer Relations Specialist Resume

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Dallas, TexaS

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SUMMARY OF QUALIFICATIONS

  • Experience in the areas of real estate acquisition, title examining skills, escrow knowledge with the ability to take on many tasks and have demonstrated the capability to prioritize the task while meeting time sensitive deadlines while working independently or on a team.
  • Outstanding track record of customer service accomplishments, including researching and resolving correspondence from customers.
  • Widely experienced and proficient in software applications (Microsoft Office products, Windows XP, tax manager, DU/LP, AUS, LPS, FAST, GATORS, Fasttrack, Eldorado, MSP, various mortgage systems.)
  • Results-oriented customer service specialist combining problem-solving analytical skills with a strong creative flair, FDCPA knowledge.

EDUCATION
Bachelor of Arts,Confidential, May 2002
GPA – 3.2

PROFESSIONAL EXPERIENCE

Document Review Specialist, 
Confidential, Dallas, Texas 09/10-07/12

  • Download documents, such as inspection reports, insurance information or Original Appraisal, as needed from client servicing systems and vendor websites
  • Evaluate and distinguish what is insurable damage in potential hazard claims; Review new assignments for claimable damage
  • Create and submit daily, weekly and/or monthly reports as requested by management; Carry out other tasks assigned by home office and on-site team lead.

Customer Relations Specialist/Credit Reporting Analysis/Escrow
Confidential, Dallas, Texas 05/06-03/08

  • Summarize the information in deeds, contracts, and other documents. Analyze all the documents and maps to verify facts about the land’s legal status.
  • Handled e-mail inquiries and ensured all qualified written requests are adequately recorded; completed credit bureau disputes in a timely and accurate manner.
  • Search public and private records to compile a list of legal instruments pertaining to property titles, such as mortgages, deed and easements and assessments, for insurance, real estate and tax purposes.

Research Specialist Clerk III/Escrow/Title 
Confidential, Dallas, Texas 09/05-05/06

  • Responsible for establishing new escrow accounts and process escrow documents in accordance with established policies and procedures..
  • Completes real estate escrow transactions by determining requirements; clearing titles; assembling, preparing, and reviewing closing documents; disbursing funds.
  • Obtains clear title by ordering title reports; resolving title defects; satisfying existing liens and encumbrances against property or principals. 

Compliance Specialist/Tax Associate
Confidential Dallas, Texas 02/04-05/05

  • Gain an understanding and assist in planning multiple tax assignments in Real Estate, Construction, Healthcare, Manufacturing and many more industries..
  • Prepare and review federal and state tax returns for partnerships, C corporations, S corporations and individuals.
  • Develop tax compliance knowledge and assist with IRS audits, tax notice response, trust returns, gift and estate returns.

HR Specialist/Title Specialist
Confidential Dallas, Texas 08/99-05/03

  • Coordinated and maintained upgrades for all HR support systems.
  • Researched and audited employee I-9 files, conflict reports and background checks to ensure compliance with state and federal employment laws.
  • Maintained new hire data regarding terminations, promotions, address/phone/name changes.

LEADERSHIP, COMMUNITY SERVICE, AND PROFESSIONAL DEVELOPMENT

Professional Development 

Training, Confidential 06/11-09/11
Completed FHA Single Family Mortgages Insurance Claims Training Class
Presented by: GWN Consulting,LLC

Volunteer, Confidential 01/07-12/07
Assist the office staff by answering phones, xeroxing, running errands and performing other jobs and special job-related duties as requested.

Volunteer, Confidential 01/98-5/02
Assists residents with personal care; Prepare, deliver and assist with meals
Obtains report, getting full information on residents’ conditions and new orders

Volunteer, Confidential 06/01– Present
Welcome clients and donors upon arrival;Sign-in at the volunteer log at the start of each shift; Assist in carrying donations into building

Volunteer, Confidential 07/01 – Present
Accompanied aged care clients, typing, clerical, mailroom team and research

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