Graduated in 2007, I received my Masters Degree in Information Assurance . My experiences and skills include but not limited to Team Leader at the HP DEPOT center in Dearborn, MI, Project Management, Server Administration, Linux Administration, Network Administration, Security Auditing, System Forensics, Data Loss Prevention, Asset Management, Scripting and Programming, Active Directory, Lotus Notes, Microsoft Outlook, SharePoint, VMware, Microsoft Access and SQL.

EDUCATION

• M.S. Degree –Information Assurance (Accredited by the National Security Agency)
• Bachelors of Science Degree --- Computer Information Systems
• HP Management and Leadership certified
• VFR Private Pilot

EMPLOYMENT HISTORY

8/2008 – Present / Confidential/ Dearborn, Michigan

• Team leader to a staff of 12 technicians at the Confidential in Dearborn, MI.
• Daily activities included but not limited to supporting American Express employees with Lotus Notes, Outlook, Customized AMEX Travel Applications, PGP encryption, VPN, Network issues, Hardware repair, Migration from Windows XP to 7, Test and support the AMEX Master Global Image, Remote Software support using Dameware and Remote Desktop, Active Directory Management, Asset Management using HP’s CAMS system, Data Eradication using HP’s BLANCCO system, Managing ordering the new hardware equipment, Managing the Imaging and Configuration of the new equipment, Managing Asset transfers, Managing the Desktop and Laptop repair and warranty services, Planning and Scheduling the hardware refresh projects, Managing the Hardware Return and Disposal process, Training of HP’s new support personnel, Weekly meetings with client to review and plan the refresh projects, On-site support for American Express travel offices at GM and Ford.

1/2008 – Present / Confidential/ Clinton Township, MI / Allen Park, MI

• IT Instructor:
• Visual Basic .NET Programming, A+ Hardware, Database Management, Linux, Shell Scripting, Wireless Networking, Network Securities, System Analysis and Design, Advance Software Solutions

5/2008 – 6/2008 / Confidential, Lear Corporation / Romulus, Michigan

• IT Administrator – Contractor
• Responsibilities included supporting:
• IBM AS400 System Administration, Active Directory, software/hardware/networking troubleshooting, Database Management, Data backups, Network configuration using “Altriris”, Support special hardware equipment including Barcode Scanners, Label Printers and Magnetic Sensors, Designing a web based inventory system.

2/2008 – 5/2008 / Confidential / Boston, MA

• Help Desk Coordinator – Contractor
• Activities included phone support mainframe and Linux users with account management, on-site support for software, hardware and networking issues, Remote troubleshooting,

2/2005 – 2/2008 / Confidential/Dearborn, MI

• Technical Support Tech
• Setup, configuration and securing wired and wireless networks
• Hardware and software support on Desktop Computers, laptops and printers provided to local businesses in Dearborn MI.

COMPETENCIES
Technical Support/Implementation

• By leading the hardware depot in Dearborn MI, I have used my broad range of technical skills to improve processes in order to increase productivity which allowed the ability to deploy new hardware around the country more efficiently at shorter time and lower cost.
• Developed Visual Basic scripts to allow more accurate configuration of desktop / laptop hardware which will allow the field techs to deploy equipment with more accuracy. Several scripts are in place at the Dearborn Depot that is used on a daily basis.
• Installed and administrate Linux based servers for Baker College to provide remote access to students from class and home.

Project Management

• Currently leading the project to deploy between 900 and 1500 desktops/laptops per month to American Express offices across the Unites States. This includes arranging employee shift and workload of 12 staff. The operation is very fast paced and handles approx $5million of new equipment per year.
• Managing a project to verify all assets are tracked and inventoried in to a database to allow easy access to all support groups looking for information. This will also assist with future hardware refreshes and purchases which will save time, manual effort and cost.
• Manage/plan the daily activities of 12 technicians at the Hewlett Packard Hardware Depot in Dearborn, MI. This depot is on-site at a major client location and supports all of the hardware for the US. Approx 14,000 desktops and laptops.
• Assisted with leading a project to move a US based Technical Help Desk from the United States to India. Worked closely with the lead Project Manager to create schedule and training plan and material. Personally trained a person from India in the states and then flew to India for 2 weeks to train the staff on process, procedures and customer applications. This project is still in place today and we continue to grow and up skill the staff monthly

Training/Teaching Skills

• I started teaching at Baker College in January 2008 by receiving a request from the Dean of CIS Department to complete a Linux course which was half done by another instructor. Willing to learn and teach the course I accepted the offer and prepared myself in 3 days by studying hard and downloading and researching a lot of related documents off the Internet. Since then, I’ve been the primary Linux Instructor at Baker College of Allen Park. I also became a member of the Advisory Board of CIS/Technology in March 2010.

SKILLS

Linux, Windows XP, 7, 2008 Server, Shell Scripting, Power Shell, Visual Basic, HTML, DHTML, XML, Microsoft Office2007, Microsoft Outlook, Lotus Notes, 2010, Microsoft Project, Microsoft Visio, Photoshop, Dreamweaver, Adobe Flash.