SUMMARY

Results oriented IT Desktop Support Technician with over 10 years experience with Lehigh Hanson, a Global provider of construction materials and Sempra Energy. Complete success in support of enterprise wide number of users issues for both companies and maintaining computer systems with expertise on hardware and software installations as well as desktop and laptops issues. Familiarized users on system usage, viruses and malware awareness. Proven expertise in troubleshooting remotely and locally. Provides onsite support, physical presence to remote users as needed in San Diego and Los Angeles area users at Lehigh Hanson. Completed a five weeks project with Sempra Energy(Global) and printer refresh project installing plotters, both local and network printers at SDG & E. Assigned to Win7 project upgrade of SDG & E clients in San Diego area. An energetic leader, team builder with passion for total company success through continuous improvement, user or client empowerment through training and familiarization. Always willing to learn.

Technical Skills

Operating Systems: Install and configure Windows (2003 server, XP, Vista, 7, 2000)

Hardware: Configure, troubleshoot Dell Desktops/Laptops, HP Desktops/Laptops,
Lenovo Laptops, Local/Network Printers, CAT 5 & 6 cable
termination, Patch Panels.

Softwares: Installations of corporate applications such as Microsoft Office Suite, Citrix
Client, SAP, Adobe, VPN softwares, HelpDesk System.

Utilities: Remote connections and troubleshooting i.e; PCAnywhere, Dameware
remote, Netmeeting, Remote Desktop Protocol, Remote Assistance, Winzip,
repair tools and Symantec Ghost, Windows Messenger.

Devices: Power Distribution Unit, American Power, Conversion(UPS), access point,
Print servers, Blackberry, smartphones and PDA's.

Misc: Patch Panels and Copper cabling and termination.

Migration: Migrate XP to Win 7 using Windows Easy Transfer (Backed up and restore
User data) after post profile migration.

Install: Local and Network printers.

Professional Experience

Confidential,San Diego
Desktop Support Technician with Sempra Energy January 2011, to Aug 2012

• Provide Desktop Support for SDGE employees of approximately 12,000 - 15,000 users.
• Encrypt and Decryption of Lenovo laptops
• Retrieved data from failed laptops.
• Installed local and network printers, plotters, replaced hardrives and other system appliances.
• Provided tech support to users locally, San Diego office and outlying areas.
• Reimaged IBM, HP Lenovo laptops, desktops using Ghost and company standard image.
• Setup desktops, laptops for users including email, network printing, network scanning.
• Installed company approved applications per SMS report.
• Migrate SDG & E clients from Win XP to Win7 Enterprise.
• Backed up and restored data to new systems upon migration using Windows Easy Transfer.

Confidential,San Diego, CA Sept 2010-Oct 2010
Desktop Support Technician

• Reimage IBM Desktops/ laptops and deliver to users.
• Configure email, local and network printers.
• Update ticket on Altiris ticket system.

Confidential,San Diego Community Continuing Education Jan 2010 - Feb 2011

Confidential, Irving, TX May 2002 - Dec 2009
IT Field Services Technician - US

• Provided Desktop Level support, remote and local to all users in San Diego, Los Angeles area and nationwide on software installations, computer hardwares and network connectivity issues,
• for approximately 33,000- 35,000 users throughout United States.
• Expedite system warranties for failed hardware parts from vendors.
• Assumed additional role of network admin managing local Windows Servers and all local networking equipment, eliminating wait time addressing users issues.
• Coordinated IDF move, to include server systems, PC relocation at Santa Ana Corporate office in Los Angeles, California, replaced legacy switches at Cadman Concrete IDF in Washington State as part of Heidelberg consolidation projects.
• Utilized Ghost utility to reimage systems, minimizing redeployment time of systems, reduced downtime by approximately half the time spent troubleshooting the system.
• Support PDA, Smartphones.
• Configure Desktop and laptops, familiarize users on system functionality upon delivery to users.
• Backup data for remote storage and retrieval as necessary.
• Supported Win XP and Win 2000 desktop and laptop systems

Confidential,Hanson Aggregates, PSW May 2002 - May 2005

• Rolled out XP systems as part of company's upgrade project of Windows Operating System.
• Maintain daily, weekly, monthly and yearly backups for remote storage to meet SarbanesOxley requirements of the company.
• Recall backup tapes & restore lost or deleted data files if necessary.
• Provided 1st And 2nd level of support for users in San Diego and Los Angeles area on desktop, and network connectivity issues.
• Create Windows 2003 Active Directory accounts for new users with associated security.
• Reset users password.
• Terminate or disable users released by the company.
• Install local and network printers.

Confidential,Hanson Aggregates PSW, San Diego, CA August 2000 - April 2002

• Provided Helpdesk/Desktop Support for San Diego users on computer issues, email and printing.
• Familiarized users on VPN connectivity.
• Provided support on heterogenous systems: Windows NT 4.0, Novell 4.11 and Unix SCO.
• Provided user support on legacy desktop/laptop systems, Win98, Novell 4.11 client.
• Rebuilt company systems i.e. Gateway, Dell and Compaq systems for redeployment to users.
• Retrieved data file from remote company sites for processing by accounting personnel.
• Coordinate printer repairs and maintenance on HP Laserjets with JADTEC Company.
• Ordered and configure Okidata DOT matrix printers for use on 5 page tickets for production plants.
• Installed local and network laserjet printers.

Confidential, May 1979 - Dec 1998
Retired

Education
BSIT, CNST

Professional Development

A+ Certified, Network+ Certified, CompTIA
MCP W2K
HP Certified on Desktop and Notebooks
Completed Win7 Training @VTC