Front Desk Assistant Resume Houston TX - Hire IT People

CAREER OBJECTIVE:

Seeking to acquire an Administrative position in the business field that will utilize previous
experience and skills to meet business objectives and support commitments to customer service
and employment development, experienced in many diverse fields, sharing my strengths and
would like to continue to do so within your company.

QUALIFICATIONS& SKILLS:

5-years Management skills
3+ years as Supervisor
5+ years in the Medical Field
Certified Health Information Specialist
Excellent problem solver
Quick learner who takes initiative
Recognized for time management
CUBS, MIMS, NEXTGEN, CITRIX, CISCO
Microsoft Word, Excel
HIPPA Certified
Multi-tasked and organized
Punctual with a flexible schedule
Outstanding Customer Service

PROFESSIONIAL WORK EXPERIENCE

Confidential
Insurance Follow-Up, 2007- Present

Correspond with insurance carriers, policyholders, claimants and doctors to resolve issues of denied medical claims, determining resolution within a timely manner. Appealing denied claims with supporting documents - including Medicare, Medicaid, Private& Commercial insurance, documenting results in CUBS and checking accuracy of professional claims (CMS 1500). Also corresponding with insurance carriers to verify eligibility/benefits for patients and maintaining knowledge of EOB’s with the ability to recognize financial responsibility of patient and payors with heavy telephone contact.

Confidential
Rehabilitation Supervisor, 2002-2007

Maintain records, file medical information for clients, maintained scheduling for 6 employees, working under my supervision. Schedule doctor’s appointments; talk with family members concerning clients throughout their rehab. Document behaviors in client’s charts on a daily basis. Oversee inventory for homes and medicine control and plan weekly activities for Mentally Challenged and Alzheimer’s consumers.

Confidential
Front Desk Assistant, 1996-2002

Greet patients, schedule appointments, inputting patient demographics in Medisoft software, and verify insurance, pre-certification for surgeries and referrals. Also answer phones on a multi- phone system, filing charts and mail correspondence. Giving customer service to the public of all diversities.

Confidential
Customer Service Rep, 1994-1996

Responsible for monitoring daily transactions of ATM machines, assist customers with troubleshooting in call center, explain monthly statements, bank account changes and review applications for new ownership. Answered multi-line phone system, receiving over 500+ calls per day.

Confidential
Customer Service Rep, 1992-1994

Updated customer’s mortgage files, when loans were extended or refinanced, researched loan data, input loan transactions and filed loan documentation. Answering phones, problem solving and assisted customers with any concerns with delinquent accounts.

EDUCATION:

Confidential, Houston TX
Nurses Aide Certificate-1992

Confidential, Houston TX
Nursing-1996

Confidential, Houston TX
Medical Billing& Coding- 2010

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Front Desk Assistant Resume

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