We provide IT Staff Augmentation Services!

Online Customer Service Representative Resume

5.00/5 (Submit Your Rating)

New Jersey, NJ

Hire Now

e-Professional Profile

Career Objective
I aspire to work for a company, organization, or corporation in a management position where growth is encouraged and promotion is attainable.
Personal Profile
Customer service representative with over seven years in management and a plethora of sales/customer relations experience.Flexible and versatile - able to maintain a sense of humor under pressure.Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills with an innate ability to motivate a team.Known to increase profitability and productivity through initiating new ideas and building team spirit.

Skills/Strengths Summary

  • Performance and Productivity Improvement
  • Internet/Microsoft Office Efficiency
  • Team Building
  • Problem Solving and Decision making
  • Oral and written communications
  • Leading and Coaching
  • Sales/Customer Service

Professional Experience

Online Customer Service Representative for Confidential, June 2011-December 2012

  • Engaged every customer via phone with online banking information, and suggestions for new financial products or services
  • Requiredto maintain a keen understanding of banking policies, products, and services
  • Supported banking initiaitives to improve customer service
  • Resolved complex issues, troubleshooted, and created efficient ways for customers to conduct banking business online
  • Was known to exceed quota monthly by 10% above my referral rate

Youth Minister in Training, Confidential, Dec. 2010-Present (Volunteer)

  • Plan, direct, conduct, and evaluate a comprehensive youth ministry taking into consideration the spiritual, physical, recreational, social and psychological development of youth.
  • Direct the teaching programs of the youth division (Sunday School, Mission Organizations, Discipleship Training) in cooperation with the appropriate directors.

Store Manager for Confidential, October 2010-June 2011

  • Maintained overall responsibility for the store
  • Met and exceeded all monthly goals and quotas
  • Improved store profitability by 33% within my first six months of employment by devising new and improved strategies to boost customer awareness of the company and customer retention beyond the initial visit
  • Operated the store daily, trained new staff, scheduled lunches, vacation time, and shifts of all employees under my supervision

Collections Supervisor for Confidential, January 2007-May 2010

  • Led, developed, and motivated an internal team of five-ten associates collecting debt on auto loans
  • Prepared and reviewed monthly performance reviews for direct reports
  • Developed and refined the skills of the team in critical areas such as call techniques, obtaining quality payment promises, skip-tracing, and maintaining sufficient volume of calls and accounts worked to achieve expected results.

Collections Manager for Confidential, May 2004-January 2007

  • Coordinated and monitored the daily activity of my team of twenty, to include scheduling to accommodate call volume, coverage hours, and absences.
  • Minimized customer complaints and de-escalated conflict between customers and representatives in a matrix organization
  • Coached, lead, and provided feedback to increase productivity and profitability through scheduled performance reviews and ‘side-by-sides’
  • Assisted in the hiring of and trainingof the very best new hires

Collections Representative for Confidential, Jan 2004-May 2004

  • Negotiated payment arrangements with delinquent customers, improving company revenue by 30% most months.
  • Accessed skip tracing methods to successfully locate AR collections customers and retrieve delinquent funds on
  • Utilized a dialer system as well as queue management skills to work an assigned group of accounts
  • Followed FDCPAstandards to minimize monetary risk to the company/credit card client

Education

Confidential
Bachelors, Anticipated Graduation Date: June 2015

Confidential
High School Diploma, June 1998

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship