Help Desk Administrator Resume Hartford, CT - Hire IT People

Help Desk Administrator

Technical Skills

Professional Experience

Confidential, Hartford, CT 2007 - 2010
Systems Operator

Responsible for required daily data processing duties including Automated Clearing House (ACH). Set up, ran and distributed delinquency, certificate and day end reports.
Supported more than 40 end-users as a resource to internal staff for system-related issues.
Resolved personal computer hardware and software problems.
Served as technical backup to Marketing personnel in Web Site maintenance and Home Banking technology.
Perform data backups and disaster recovery operations.
Authorized to send information to off-site storage.

Confidential, South Windsor, CT1999 - 2007
Electronic Print Operator

Sent files electronically from mainframe server to electronic printers.
Ensured quality assurance of application work orders involving print settings and inventory control.
Collaboration with various account administrators and department supervisors keeping letters safe and secured.
Forwarded mail to the Letter Shop Department for final processing.

Certifications
CompTIAA+ Certified Technician

Education
Microcomputer Networking Specialist Diploma May 2004
Confidential, Connecticut

Honorably Discharged Veteran