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Customer Service Associate Resume

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New Jersey, NJ

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Account Management/Project Management/Sales Support

SUMMARY OF QUALIFICATIONS

A dedicated, motivated, positive team player with proven experience in account management, sales support and customer relations. Capable of coordinating with others to improve overall company results. A persuasive communicator and negotiator who utilizes new information quickly, pays attention to detail and is committed to producing quality work. A motivated leader with the ability to understand issues, provide creative solutions in challenging and high-pressure situations, provide seamless customer support and technical knowledge and experience for new markets. Demonstrated areas of expertise include:

Analytical Skills
Communication
Team Management
Leadership Skills
Training & Development
Customer Service
Project Management
Organizational Skills
Presentation Skills
Quality Control
Planning/Coordinating
Problem Solving
Team Building

PROFESSIONAL EXPERIENCE

Confidential
Customer Service II Associate 2010

Customer Service for a call center in the card services division at the Corsicana, TX location. Responsible for retail credit card maintenance. Set up new accounts, ran credit bureau reports, processing of payments, mailing of correspondence, universal agent back office work. Updated customer information.

Confidential
Customer Service Associate 2008

Customer Service for a call center in the Utilities division at the Ennis, TX location. Responsible for residential and commercial enrollments for electric service for Central Power Light & West Texas Utilities. Accept and process payments . Credit & collections. Maintain customer accounts. Scheduling of installations.

Confidential
Sales Associate 2007
Sold cellular phones and accessories at a retail store. Sold activations for cellular phones and wireless Air cards. Day end closing with reports and daily inventories. Open & closed store.

Confidential
Manager/Account Manager 2001-2007

  • Developed and retained commercial customer base through a combination of effective inside and outside selling techniques
  • Maintained ongoing relationships with designated commercial accounts
  • Interacted with general manager to develop and review sales strategies
  • Responded to requests for bids, created and submitted written bids using prescribed software and formats
  • Served as the primary customer contact to ensure proper service and retention of commercial customer orders
  • Regularly interacted with the production department to ensure proper fulfillment and satisfaction of commercial account orders

Confidential 1997-2001
Sales Coordinator & Inside Sales Representative

  • Assisted outside sales representatives with orders and proposals
  • Wrote and processed customer orders and assisted in customer service
  • Interacted with production department
  • Coordinated order entry, invoicing, credit & driver dispatch
  • Maintained data base with designated commercial accounts
  • Developed and serviced accounts requiring photographic & digital services

Confidential 1996-1997
CSR Representative

  • Served as the primary customer contact to ensure proper service and retention of commercial customer orders
  • Wrote sales orders and entered into sales promotion system
  • Assisted outside sales representatives with orders and proposals
  • Dispatched drivers
  • Answered incoming phones

Confidential 1994-1995
Office Manager

  • Assisted president with leadership for business/operation functions
  • Assisted controller with financial reporting, collections and purchasing
  • Acted as credit manager
  • Liaison between commercial client accounts and production
  • Researched and selected carriers for domestic shipments and driver dispatch
  • Maintained office supplies and equipment
  • Provided sales support special projects

Confidential 1992-1994
CSR Representative

  • Served as the primary customer contact to ensure proper service and retention of commercial and amateur customer orders
  • Data & contract entry
  • Assisted sales force with orders and proposals
  • Managed all in house sales for designated regional & national accounts
  • Developed and retained commercial customer base

Confidential 1988-1989
CSR Representative

  • Served as the primary customer contact to ensure proper service and retention of commercial and amateur orders
  • Data & contract entry
  • Developed and retained commercial customer base
  • General accounting functions. Worked with account’s receivables, posted payments, statements and maintained daily reports and close out of daily reports
  • Maintained office supplies and equipment

Confidential 1986-1988
Sales Coordinator

  • Managed all in house sales for regional national accounts
  • Assisted sales representatives with proposals, phone bids & order write up
  • Coordinated customer orders with production
  • Coordinated branch commercial promotions/direct mailings
  • Served as the primary contact to ensure proper service and retention of commercial customer orders

Confidential 1984-1986
Promotion Control Accounting Clerk

  • Maintained national brokerage system
  • General accounting entries
  • Accounts receivables
  • Data entry
  • Processed agreement & product claims
  • Maintained office supplies and equipment

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