Desktop Support Analyst Resume
Warwick, RI
Professional Profile
Seasoned administrative and technical professional. I have applied my writing and research skills in every position, and augmented them with my technical training and experience. This combination allows me to excel in positions from technical support to office management. My solid customer service skills and sharp focus on satisfying customers have served me well in many positions. My superb communication skills allow me to deal with people of diverse backgrounds. From creating an Excel spreadsheet to writing and then using a training manual, I am comfortable and confident.
Skills
Superb communication skills
Project management skills
Expert skills in MS Word, Excel and Outlook
Technical training experience
Work independently and prioritize work
Create written and web documentation
Excellent customer service skills
Data collection and analysis
Professional Experience
Installation Support Analyst, Confidential,June 2011 - present
Technical Support Representative, Confidential,November - December 2010
Desktop Support Analyst, Confidential,September 2010
Administrative Assistant, Confidential,July 2010
PC Refresh Tech, Confidential,February - March 2010
Data Reduction Specialist - Confidential,August 2009 - January 2010
Technical Support Specialist - Confidential,June 2008 - February 2009
Sales Assistant, Confidential,November 2007 - May 2008
Sales & Technical Support Specialist, Confidential,May 2006 - November 2007
Data Processing Specialist, Confidential,December 2003 - February 2006
Instructor, Confidential,January 2002 - November 2002
Associate Training Analyst, Confidential,January 2001- November 2001
Technical Analyst, Confidential,September 2000 - January 2001
Technical Analyst, Confidential,June 1999 - September 2000
Software Support Representative, Confidential,March 1995 - June 1999
Certificates and Technical Training
Comp/TIA A+ and Network+ Certifications
SQL Query and Programming Training
References available upon request
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