PROFESSIONAL SUMMARY:

• I possess more than13+ years of hands - on working experience in IT Industry, specializing in the area of Service Management related on field of Application Production Support & Change Management
• Good Experience in working for Banking & Telecom domain and provided support for offshore as well onsite assignments for the clients, and handling Projects independently
• Extensive experience of managing & supporting 24/7 Production environments
• Provided support for various financial applications developed Confidential OFSS on the UNIX and Microsoft platforms
• Good understanding of Incident Management/Problem Management and Change Management processes
• Good exposure on Application Production Support, Change & Process/Release Management and Unix
• Good exposure to IT service & process landscape
• Excellent work ethics, time management skills, well organized team man

TECHNICAL SKILLS:

• Operating Systems
• Red Hat Linux, SCO UNIX, Windows 98, windows 2k,windows 2003
• TOOL
• Nagios, Splunk, Introscope, Jenkins, SWM, AOTS BMC Remedy,Service Now
• Specialization
• Configuration Management
• Production Support & deployment
• Test environments integration and support
• SVN
• Language
• SQL,PL/SQL
• Database
• Oracle 9i/10G

WORK EXPERIENCE:

Confidential

Application Production Support (Tier 2 Support)

Technology: Unix,Linux,Shell Scripting,Microservices (Kubernates)

Responsibilities:

• Deployment of M2E services, adapter bundles onto production environment.
• Knowledge of failover concept and traffic handling mechanism.
• Knowledge of traffic redirect to another cluster for specific service.
• Handling CRs related to production system patching events.
• Participated in CSI release configuration, deployment and troubleshooting activity.
• Upgrading clusters to latest release.
• Working on production support and provide support to client to minimize impact.
• Coordinate with client and vendors in case of production issues

Confidential

Senior Consultant(Flexcube Production Support

Technology: Flexcube v4.9, HP UNIX,AIX,Oracle10g,Tivoli Job Scheduler 8.3,Business Objects XI R2,Shell Scripting

Responsibilities:

• EOD Flexcube Application Batch monitoring/troubleshooting for 15 ASPAC countries.
• Tracking/follow up for the Incoming and Handoff (outgoing) files for the flexcube during EOD batch and support online users.
• In charge of End user Reports Generations (everyday after EOD batch) in Flexcube using Business Objects(version 8) and with SLA.
• Managing and solving the Virtual Tickets (end user request) for the Dump request and other report problems.
• Month end/Year end special activities - special reports generation, special files uploads.
• Was also involved in the Development - Creation of New reports/Modification of the existing reports.
• Also maintain/modification of the Jobs schedules (sequence of jobs in the EOD batch) as per the requirement.
• Preparation of daily - EOD Batch reports.
• Responsible for the closure of production support calls.
• Responsible for raising Change to go into production, attending CAB and getting it implemented.

Confidential

Production and Application Support

Responsibilities:

• Monitor/Administer and support application with respect to Payments and Faster Payments (i.e. BusinessBridgeNewGeneration(BBRNG),BusinessBridgeClassic(BBRC),Scan-IT,GLAS,SalesForce,BIDDS
• Used HP Service manager for incident management and change management
• Level 2 Problem records support and resolution
• Performed testing on each component that was developed by vendor
• Manage service providers to ensure effective production support and incident resolution to minimize business impact
• Coordinating support and problem management activities across multiple system and vendors

Confidential

Support consultant

Responsibilities:

• Coordinating support and problem management activities across multiple system and vendors
• Testing the application after the build process is completed
• Maintaining & updating the installation document for build deploy process
• Creation of database and schema level importing in the new database
• Planning and Installation of Windows, AIX, Solaris, Linux and HP-UX Servers as per the business requirement
• Installing software’s, applications and supporting on all the platforms
• Provide Unix administration to development and QA teams
• Manage WebSphere installations, modifications, performance management & configuration
• Upgrade and patch application environments
• Database administration and migration of Oracle and Microsoft SQL Servers
• Advisory Role to Business Groups for implementing the better solution for the customers
• Managing and Installing Oracle 9i & 10g databases on UNIX and Windows Platform

Confidential

Support consultant

Responsibilities:

• Solving customer queries and solving production issues related to netbanking
• Verifying and providing logs
• Applying critical patches to all production servers
• Co-ordination with the tier1 team for weekend downtime activities
• DB upgrade/addition of Tablespace/taking backups
• Providing MQ and Application support
• • CCF: o Handling System Fault Report o Understanding the problems and co-ordination with the application team o Making SIT/UAT o Preparation of Impact & Release, POA, Rollback document o Raising the CCF o Follow up till closure

Confidential

Team Member

Responsibilities:

• The automation of the EOD processing required minimal EOD operator involvement to run the same
• Minimize errors encountered in setting EOD processes and the time required for processing
• Optimization of the batch flow
• Writing interfaces to execute FLEXCUBE batches (both FLEXCUBE Retail and Corporate) from the CA scheduler
• UAT support for FLEXCUBE before and after the automation live
• Support Application teams who are working these environments
• Health check of the servers on a daily basis
• Proactive Monitoring and collect the required documentation from respective teams

Confidential

Process Control and Validations (Reveleus Change Management)

Responsibilities:

• Assisted in reviewing the Change Management System
• Monitoring server performance and co-ordinating with the change management team and to provide necessary documentation

Confidential

Jr Database Administrator

Responsibilities:

• Installation, upgrading the database, applying patches & support clients (located globally) for day-to-day database related issues
• In charge of database administration tasks, involving installing, managing, maintaining backup / recovery
• In charge of automating tasks like backup, batch processes and job scheduling using UNIX scripts
• Receiving, diagnosing and resolving calls on a 24x7 window from development teams
• Problem solving and supporting remote sites to resolve Oracle database issues and queries

Confidential

Team Member

Responsibilities:

• Production support on 24 X 7 analyze the problem and provide the solution and maintain SLA (service level agreement)
• Managing report generation and summaries on a daily basis
• Administrative tasks on servers dealing with space, login and permission issues
• Alert handling and resolutions/escalations
• Monitoring of batch jobs from their start to finish

Confidential

Support Engineer

Responsibilities:

• Support involved the maintenance and administration of 30 UNIX servers, which included flavors like Solaris, HP-UX, IBM AIX, Digital UNIX and Linux spread across the development and production centers of Confidential Ltd
• Responsible for proactive monitoring of processes running on them, creating and executing Shell Scripts to automate certain tasks, ensuring maximum uptime and generation of a report regarding health check of servers
• Creation of users, disk space monitoring, day to day monitoring of system logs, user usage of system resources, CPU & memory utilization were written to automate this task
• Designing of comprehensive backup policy for all servers to minimize any unscheduled downtime in case of system failures - Shell scripts were written and scheduled in cron to automate this task