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Help Desk Technician Resume

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New Jersey, NJ

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CAREER OVERVIEW

Highly dependable, determined and dynamic IT professional seeking to contribute acquired skills in a challenging position encompassing computer operations and support, installations, troubleshootingand maintenance, database administration. Proficient in computer hardware, software and other peripherals with updated knowledge in current technologies in networks and servers, equipment, and other applications with hands-on experience in installation, and configuration of applicable software and hardware.Quick learner, self-motivated, result-driven, team worker and efficient withstrong work ethics and proven ability to work effectivelyin busy environments with positive results.

TECHNOLOGY PROFICIENCIES

  • Operating Systems: Windows 2000 Professional, Windows NT, Windows XP, Windows Vista, Windows 7, Mac OS,Windows 2003 Server.MS Exchange server.
  • Applications& Languages: MS Word, MS PowerPoint, MS Excel, MS Outlook,Remedy,Active Directory, Ghost, Lotus Notes VMWare, MSVisio, Internet Explorer, Adobe Acrobat, Mozilla Firefox,Chrome,many different anti-virus and malware programs. HTML, SQL, C++,DNS,DHCP,MySQL.
  • Hardware: PC\'s, laptops including all internal hardware, monitors, printers, scanners, routers, switches, hubs, wireless networking adapters, other handheld Wi-Fi equipment and digital cameras.
  • Networking: LAN and VPN/Remote Connectivity, TCP/IP

KEY SKILLS

  • Hardware Configurations
  • Software Installation
  • LAN Connectivity/Installation
  • End User Support
  • Troubleshooting and maintenance
  • Technical specification creations
  • Preventive Maintenance
  • User Training/Support
  • Customer Service
RELEVANT PROFESSIONAL EXPERIENCE

IT Specialist May 2009 – April 2012
United Nations Development Program

  • Installed and configured desktops, peripherals, laptops, printers, scanners and servers.
  • Diagnosed and troubleshoot a wide variety of hardware, network, and software problems
  • Installed and managed approved software packages such as operating systems, word processing, spreadsheet or other professional programs unto servers, workstations and laptops.
  • Installed, configured, troubleshoot and maintained Local Area Network (LAN).
  • Provided technical support to end users, to utilize hardware and software more effectively.
  • Responded to telephone calls, emails and personnel requests for technical support to end-users on hardware, software, and network related problems, questions, and use.
  • Provided Remote Access Support.
  • User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.
  • Provided training and instruction to the organization staffs on the usage of different application software and IT equipment.
  • Prepared technical specification for computers and peripherals.
  • Participated in the development of application software, database design and websites
  • Designed, analyzed and prepared reports.

Help Desk Technician and IT Teacher
Confidential Jan 2005 – May 2009

  • Maintained computers and peripherals in the computer rooms and in the office.
  • Provided hardware and software installation.
  • Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
  • Resolved technical issues pertaining to any hardware or software related problem.
  • Assisted in troubleshooting user problems relating to Operating System issues, Network Connectivity, TCP/IP configuration, MS Office products and Internet connectivity.
  • Taught Software applications like MS-window, MS-word, MS-Excel and MS-Access.

EDUCATION

Confidential,Addis Ababa, Ethiopia Sept 2003– July 2008
Bachelor of Science, Information Systems

Confidential,Addis Ababa, EthiopiaSept 1997 – July 2000
Associate Degree, Teaching

CERTIFICATIONS

Advanced Computer Maintenance and Networking Apr 2009 – Sept 2009
Confidential (AddisAbaba,Ethiopia)

  • Topics covered: Advanced Computer Maintenance ; Advanced Computer Networking with (Windows server 2003 installation and configuration);

Certificate of Attendance May 23, 2011 – May 27, 2011
Confidential (Addis Ababa, Ethiopia)

  • Topics covered: Planning and application of broadband systems including satellite communication; preventive and corrective maintenance of network equipment.

Certificate of Course Completion September 2010
Confidential (Bahir Dar, Ethiopia)

  • CCNA Exploration: Network Fundamentals

Microsoft Certificate of Achievement: NeuroNet PLC, Ethiopia Apr 2012

  • Completed 623B – Implementing a Microsoft SQL Server 2008 R2 Database.

Certificate of Appreciation July – Aug 2010
United Nations Development Program, Addis Ababa, Ethiopia

  • Recognized for role as a trainer in the training of trainers on Fundamentals of Computer Networking and Computer Maintenance.

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