Executive Customer Service Resume Sanford, FL - Hire IT People

CAREER GOAL
To obtain an entry level position within the Accounting/Finance field utilizing my attention to detail and customer service skills.

PROFESSIONAL SKILLS
Accounting:

Practical knowledge of concepts and terminology of accounting information systems and their use in decision making in accounting and auditing.
Basic understanding of corporate annual reports, accounting methods for planning and controlling operations through budgets, relevant cost accounting, and long-range planning.

Analytical:

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
Ability to view problems from a different perspective and find alternative solutions.
Excellent ability to multi-task and pay close attention to detail.

Problem Solving:

Apply deductive, logical reasoning and make independent decisions to resolve issues.
Effectively diffuse any conflicts between personnel.

Customer Service:

Knowledge of principles and processes for providing customer and personal services.
Expertise in customer needs assessment and meeting quality standards for services.
Skilled in the evaluation of customer satisfaction.

Communication:

Computer:

EDUCATION

Bachelor of Business Administration 2012
Confidential Schaumburg, IL

Associate of Arts in Business Administration 2010
Confidential Schaumburg, IL

EXPERIENCE

Executive Customer Service 2000 – Present
Confidential
Sanford, FL

Support upper class clientele, business executives, and corporate pilots in an extremely professional environment.
Set up hotel, rental car reservations, catering & limo transportation.
Manage billing and invoicing for services provided
Monitor Unicom radio for pilots calling in;
communicate with Line Service on two-way radio for inbound and outbound aircraft.
Perform
Security checks for incoming and outgoing vehicles or walk-ins to any restricted areas.
Handle all Customer Service related questions, billing, reservations, and accommodations.
Promote Star Port to new customers by creating and sending letters.