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Technical Support Specialist Resume

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Suwanee, GA

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Technical support specialist

PROFESSIONAL EXPERIENCES:
Since August 14th 2010: Confidential/perimeter Staffing (Suwanee,Ga)
Printer technician

  • Pitney Bowes 8 series(run, setup, manage, insert, double check, maintain)
  • Software used: Imagepro800 for the envelopes printer configuration

March 2010 -June 2010: Confidential (Norcross -Georgia)
Items scanner via a rental system developed with oracle-forms 10g

Oct 2008-September 2009: MUGEF-CI (Ivory Coast)
Employee as Information Technology technician

  • Active Directory management
  • Software and hardware troubleshooting
  • Network configuration and troubleshooting
  • Printers configuration(Lexmark, HP)
  • Anti-virus Software installation and updating
  • Support problem tracking
  • Windows 7,vista, XP and Server 2003, Windows 2000 pro, 98, NT installation and troubleshooting
  • SQL scripting, Transact-SQL scripting, PLSQL scripting
  • Microsoft Exchange, Lotus Note
  • IIS configuration, troubleshooting
  • PC Backup/restore
  • Documents scanning

March 2008-September 2008: MUGEF-CI
Internship as Information Technology technician
Windows Vista, XP, Server 2003, Windows 2000 pro, 98, NT Installation and Troubleshooting

  • Anti-virus installation and updating
  • Disconnecting and reconnecting cables
  • Network troubleshooting
  • Software and hardware troubleshooting
  • Software development
  • Equipments inventory
  • Printers configuration

SUMMARY OF SKILLS:

  • Anti-virus Software installation
  • SQL scripting, Transact-SQL scripting, PLSQL scripting
  • Support problem tracking
  • Windows (2000 professional, 2003 Server, XP, Vista, 98, NT)
  • Active Directory environment
  • Network experience (LAN,TCP/IP, DNS)
  • Microsoft Office 2007, Outlook, Lotus Note, internet explorer7-8.
  • General knowledge of the IBM Infoprint 4000 simplex printer system
  • Basic accounting skill(Balance sheet, liabilities, assets, income statement)
  • Able to handle pressure, good team worker.

EDUCATION:
2004-2005: Abobo-Confidential
Bachelor in computer science
1999-2000: Confidential
High school diploma: option: Math and Science

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