Desktop Support Technician Resume

TECHNOLOGY SKILLS:

Technology: Setting up new Desktops and Laptops for new users, or refreshing old computer, Imaged PCs Data Migration (Using Confidential Capture and Confidential Restore, over the network, or backing files up to a server or external hard drive), Configuring new HP MFPs and Printers (Add IP Address, Fax number, LDAP Server using HP WebJet Direct), Configure VPN (using Cisco AnyConnect), Map Printers (either by Print Server, hostname, or IP), Active Directory experience (removing PCs from the domain), Adding PCs to the domain (through Control Panel on the PC), Installing Software (either from Microsoft Software Center, server, or Internet), Remote Support (using LogMeIn Rescue, JoinMe, and Skype for Business), Set up VOIP Phones (Polycom, Cisco, and Avaya), Troubleshooting (Face to Face, over the Phone, and Chat), Configure Interactive Client Sip Soft Phone, Set up Projector, Install and Configure Citrix, Configure BitLocker, Removed and wiped Hard Drives

Software: Microsoft Office Suite, Windows 7, XP, Vista, 8, Windows Command Prompt, LogMeIn Rescue, ServiceNow Ticketing System, Bromium Security Software, Interactive Client, HP WebJet Direct, Cisco AnyConnect, Confidential Capture and Confidential Restore, Citrix, Server 2003, 2008, 2012

Other: Excellent Customer Service, excellent patience, quick learner, honest, excellent organizational skills, punctual, team player, able to lift 40+ pounds, Eagle Scout

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support Technician

Responsibilities:

Setup new Desktops and Laptops
Add PCs to Domain
Configure VPN
Basic troubleshooting
Map printers
Record service through online ticketing system (ServiceNow)
Install McAfee, Citrix, Interactive Client Sip Soft Phone
Set up Polycom VOIP Phones
Configure BitLocker
Face to Face Customer Support

Confidential

PC Technician

Responsibilities:

Set up new Desktops and Laptops
Migrated Data utilizing Confidential Capture and Restore
Installed software from Microsoft Software Center
Map printers

Confidential

PC Technician

Responsibilities:

Imaged new PCs
Installed software from Microsoft Software Center
Map printers
Set up new PCs
Removed Old PCs in Active Directory
Update Avaya VOIP Phones

Confidential

Printer Technician

Responsibilities:

Installed new HP MFPs and Printers
Used HP WebJet Direct
Moved PCs and Installed second Monitors
Troubleshooting MFPs and Printers
Able to lift 40+ pounds

Confidential

AMC360 App Coordinator

Responsibilities:

Remote Support using LogMeIn Rescue
Installed AMC360 App from Internet
Maintained and Organized Database
Over the Phone AMC360 App Support

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